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Nursing HomeMedicaid Investigative

Capitol House Nursing and Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

11546 Florida Blvd, Broadmoor/sherwood Forest · Baton Rouge, LA 70815132 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 67 Google reviews

5
4
3
2
1
Capitol House Nursing and Rehab Center Nursing Home in Baton Rouge, LA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (9 vs median 7)
  • High staff turnover (66%)

Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility has a strong therapy team that has helped many residents recover, but the recurring reports of neglect and poor hygiene are critical red flags. If you choose this facility, we strongly advise installing a camera in the room and visiting at unpredictable times to ensure your loved one is being turned and changed regularly.

Google Reviews

Google Reviews

67 reviews on Google
Capitol House Nursing and Rehab Center receives highly polarized feedback, with some residents praising the therapy and nursing staff for their recovery, while others report severe neglect and hygiene issues. Families frequently express concerns regarding staffing levels, responsiveness, and the quality of basic care for non-ambulatory or high-acuity patients. Potential residents should carefully weigh the positive reports of successful rehabilitation against the recurring, serious allegations of neglect and poor communication.

Quality Themes

Tap a score for details
Food7.0Staff4.0Clean2.0Activities8.0Meds3.0MemoryN/AComms3.0Value3.0

Strengths

  • Effective physical and occupational therapy programs
  • Professional and attentive social work staff
  • Supportive nursing care for short-term recovery
  • Helpful administrative assistance with insurance and logistics

Concerns

  • Neglect and poor hygiene (unturned residents, soiled linens) (mentioned by 7 reviewers)
  • Understaffing leading to delayed response times (mentioned by 5 reviewers)
  • Poor communication regarding medical status and patient passing (mentioned by 3 reviewers)
  • Unsanitary facility conditions and equipment maintenance (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(10)'22(4)'24(17)'26(5)

Distribution · 64 analyzed

5
33
4
5
3
2
2
0
1
24

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed some great feedback regarding your physical and occupational therapy programs; could you tell me more about how those therapies are integrated into a resident's daily routine?
  • 2With the recent inspections, what specific steps is the facility taking to improve staffing levels and ensure timely responses to call lights?
  • 3How does the nursing team ensure that personal hygiene and linen changes are handled consistently throughout the day?
  • 4Can you explain the process for how the medical staff communicates important updates or changes in a resident's health status to their family members?
  • 5What protocols are in place to ensure medication management is handled accurately and safely, especially during shift changes?
  • 6How does the social work staff help residents and families navigate the transition into long-term care?

Personalized based on this facility's data


Key Review Excerpts

The staff is friendly, knowledgeable, and attentive to our needs. This place has made our lives easier. It may not be a fancy place but the care outweighs any of that.

Long-term resident's family · 2024★★★★★

The administration is great and so is the activity director. The nursing staff is great. I've been here about an year. Therapy is really great.

Long-term resident · 2025★★★★

My mother was here and was mistreated and neglected . She had bed sores that looked like open wounds. They would barely change her diaper and would leave feces on her for hours.

Long-term resident's family · 2026☆☆☆☆
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.13hrs
17%
Registered nurses for medical care
Total Nursing
3.83hrs
93%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility38.5%
Worse than Avg
Here
38.5%
US
15.3%
LA
20.1%
E. baton rouge
20.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility76.5%
Worse than Avg
Here
76.5%
US
93.4%
LA
92.8%
E. baton rouge
89.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
4.9%
LA
5.9%
E. baton rouge
6.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%
E. baton rouge
0.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
15.5%
LA
22.8%
E. baton rouge
18.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
19.4%
LA
16.5%
E. baton rouge
17.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility40.4%
Worse than Avg
Here
40.4%
US
81.8%
LA
84.8%
E. baton rouge
81.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility42.1%
Worse than Avg
Here
42.1%
US
79.8%
LA
76.2%
E. baton rouge
70.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
LA
3.3%
E. baton rouge
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (8.3)
8 complaint-triggered

Capitol House has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 9 violations across recent inspections. The facility shows recurring problems with care planning, resident rights, and food safety, with some issues persisting across multiple surveys. While the provider reports correcting deficiencies when cited, the frequency of family complaints and repeat violations in core care areas suggest ongoing quality concerns that warrant careful consideration.

Jun 11, 2025Routine
6
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jun 11, 2025Complaint
4
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 26, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 13, 2024Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jun 13, 2024Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jul 27, 2023Routine
12
0576Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Capitol House Nursing and Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Carpenter Health Network

Chain Size

5 facilities nationwide

Ownership & Management

Owners

Pcm Rehab Enterprises LLC

Owner · Organization

92%

Jcap Management LLC

Owner · Organization

Zuelke, Annette

Owner

Pcm Holdings I, INC.

Owner (parent company) · Organization

92%

Pcm Intermediate Holdings LLC

Owner (parent company) · Organization

Ptm 2018 Family Trust

Owner (parent company) · Organization

Mitchell, Patrick

Owner (parent company)

Zuelke, Annette

Owner (parent company)

Holleman, Emily

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Mitchell, Kelly

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Mitchell, PatrickOfficer / DirectorMontgomery, LaterecaManagerNnadi, JohnManagerGator 25 LLCAdp of the SnfSt. Joseph Holdings LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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