Capitol House Nursing and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 7)
- High staff turnover (66%)
Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · No penalties on record
What this means for your family
This facility has a strong therapy team that has helped many residents recover, but the recurring reports of neglect and poor hygiene are critical red flags. If you choose this facility, we strongly advise installing a camera in the room and visiting at unpredictable times to ensure your loved one is being turned and changed regularly.
Google Reviews
Google Reviews
67 reviews on Google“Capitol House Nursing and Rehab Center receives highly polarized feedback, with some residents praising the therapy and nursing staff for their recovery, while others report severe neglect and hygiene issues. Families frequently express concerns regarding staffing levels, responsiveness, and the quality of basic care for non-ambulatory or high-acuity patients. Potential residents should carefully weigh the positive reports of successful rehabilitation against the recurring, serious allegations of neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Professional and attentive social work staff
- Supportive nursing care for short-term recovery
- Helpful administrative assistance with insurance and logistics
Concerns
- Neglect and poor hygiene (unturned residents, soiled linens) (mentioned by 7 reviewers)
- Understaffing leading to delayed response times (mentioned by 5 reviewers)
- Poor communication regarding medical status and patient passing (mentioned by 3 reviewers)
- Unsanitary facility conditions and equipment maintenance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some great feedback regarding your physical and occupational therapy programs; could you tell me more about how those therapies are integrated into a resident's daily routine?
- 2With the recent inspections, what specific steps is the facility taking to improve staffing levels and ensure timely responses to call lights?
- 3How does the nursing team ensure that personal hygiene and linen changes are handled consistently throughout the day?
- 4Can you explain the process for how the medical staff communicates important updates or changes in a resident's health status to their family members?
- 5What protocols are in place to ensure medication management is handled accurately and safely, especially during shift changes?
- 6How does the social work staff help residents and families navigate the transition into long-term care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly, knowledgeable, and attentive to our needs. This place has made our lives easier. It may not be a fancy place but the care outweighs any of that.”
“The administration is great and so is the activity director. The nursing staff is great. I've been here about an year. Therapy is really great.”
“My mother was here and was mistreated and neglected . She had bed sores that looked like open wounds. They would barely change her diaper and would leave feces on her for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Capitol House has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 9 violations across recent inspections. The facility shows recurring problems with care planning, resident rights, and food safety, with some issues persisting across multiple surveys. While the provider reports correcting deficiencies when cited, the frequency of family complaints and repeat violations in core care areas suggest ongoing quality concerns that warrant careful consideration.
Jun 11, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 11, 2025Complaint4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 13, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 13, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 27, 2023Routine12
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Capitol House Nursing and Rehab Center
for profit
Chain Affiliation
The Carpenter Health Network
5 facilities nationwide
Ownership & Management
Owners
Pcm Rehab Enterprises LLC
Owner · Organization
Jcap Management LLC
Owner · Organization
Zuelke, Annette
Owner
Pcm Holdings I, INC.
Owner (parent company) · Organization
Pcm Intermediate Holdings LLC
Owner (parent company) · Organization
Ptm 2018 Family Trust
Owner (parent company) · Organization
Mitchell, Patrick
Owner (parent company)
Zuelke, Annette
Owner (parent company)
Holleman, Emily
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mitchell, Kelly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit capitolhouseofbr.com
Medicare data downloads
Original nursing home datasets
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