The Gilbert Residence
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 11 Google reviews
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What this means for your family
The Gilbert Residence has a long-standing reputation for compassionate, high-quality care, particularly in their memory care and social engagement programs. However, given the recent, serious reports of pest issues, we strongly advise you to conduct a thorough tour of the facility and ask management directly about their current pest control protocols before making a decision.
Google Reviews
Google Reviews
11 reviews on Google“The Gilbert Residence is highly regarded by families for its compassionate, long-term staff and effective communication during difficult periods like the pandemic. While older reviews consistently praise the facility's cleanliness and patient-centered care, recent feedback from 2026 highlights a severe concern regarding pest control. Families should weigh the facility's strong reputation for staff dedication against these recent reports of facility maintenance issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive long-term staff
- Effective communication with families
- Strong focus on resident social integration
- Clean and well-maintained environment
Concerns
- Presence of mice/pest control issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a smaller community of 32 residents, how do you foster social integration and ensure everyone feels included in daily activities?
- 2I noticed that your staff receives high praise for being attentive; what is your approach to staff retention to ensure that the same familiar faces are caring for my loved one?
- 3How does your team handle pest control and facility maintenance to ensure the living environment remains clean and comfortable for all residents?
- 4With your current CMS health inspection rating, what specific improvements or protocols have you implemented recently to maintain the high standard of care you strive for?
- 5In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and keeping family members informed?
- 6How do you maintain your communication process with families to ensure we are always kept in the loop regarding our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“They listened to everyone's feedback about how my relative was settling in, and did an amazing job helping my relative make friends, feel like a part of the family, and find activities they wanted to participate in.”
“I truly believe that we had a few more quality years with Mum due to the environment at the Gilbert Residence.”
“Clean, courteous, caring & oh so patient with the residents and their families! Total and complete care”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
6
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with a long-term catheter
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Gilbert Residence shows a concerning pattern of recurring deficiencies across all three years, with families filing at least one complaint that triggered an investigation into abuse reporting failures. Food safety and fire safety systems are the most persistent problems, appearing in every survey and indicating ongoing operational challenges. While the facility corrects issues when cited, the repeated violations in critical areas like nutrition, fire alarms, and emergency systems suggest systemic management problems that families should carefully consider.
Oct 7, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 24, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Sep 28, 2023Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Sep 28, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
The Gilbert Residence
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit gilbertresidence.com
Medicare data downloads
Original nursing home datasets
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