The Emeralds at Grand Rapids LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.5)
- High RN turnover (79%)
Bottom 25% in MN · Below recommended RN staffing · Significantly below average staffing · Worst in MONARCH HEALTHCARE MANAGEMENT chain · $38,522 in fines
What this means for your family
While some families report positive experiences with the staff, there is a recurring pattern of serious concerns regarding facility cleanliness and response times to resident needs. If you are considering this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of common areas and resident rooms, and asking management specifically how they ensure call lights are answered promptly.
Google Reviews
Google Reviews
27 reviews on Google“The Emeralds at Grand Rapids LLC receives highly polarized feedback, with some families praising the compassionate staff and activities, while others report severe concerns regarding hygiene and neglect. Multiple reviewers have described the facility as dirty, citing persistent odors of urine and a lack of basic housekeeping. Families considering this facility should be aware of significant reports regarding slow response times to call lights and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind nursing staff
- Engaging resident activities
- Responsive administration for some families
Concerns
- Facility cleanliness and persistent urine odors (mentioned by 7 reviewers)
- Slow response times to call lights and requests for assistance (mentioned by 4 reviewers)
- Inadequate hygiene care for residents (bathing/toileting) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about the kindness of your nursing staff; how do you ensure that level of compassion is maintained during busy shifts?
- 2What specific steps are being taken to ensure the facility remains fresh and clean, especially in the common areas and resident rooms?
- 3Could you walk me through your process for responding to call lights to ensure residents receive timely assistance with their needs?
- 4How does the team manage medication administration to ensure everything is accurate and handled safely?
- 5What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
- 6In the event of a medical emergency after hours, what is the protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“My loved one keeps calling me crying because they don't clean her room with floors are filthy it smells like urine they're not cleaning her NG tube they're not answering the call button it takes an hour to two hours for them to call when she uses the call button”
“My Dad was here for several months. We didn't realize how bad it was until he got moved closer to home... We brought our own broom and mop for his room, it was so dirty and smelled. I know he went a month without a bath”
“My Mom has been at The Emeralds at Grand Rapids for over 5 years. She has a very nice two bedroom apartment. The aides are very caring and make my Mom feel like it is her home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 15 complaint reports triggering inspections at this facility, with recurring concerns about accident prevention and safety hazards appearing across multiple surveys. The primary problem areas are medication management, safety/accident prevention, and infection control, with some safety issues persisting across recent inspections from 2023-2024. While the facility has correction dates for all deficiencies, the pattern of repeated complaints and ongoing safety concerns in core care areas suggests families should carefully evaluate whether this facility meets their standards for quality care.
Dec 19, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 27, 2025Routine19
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 20, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 5, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Mar 22, 2024
$14,433
Fine
Mar 7, 2024
$8,824
Fine
Oct 13, 2023
$15,265
Ownership & Operations
Who Operates This Facility
The Emeralds at Grand Rapids LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 36 of 45 (Worst)
Ownership & Management
Owners
Jca Holdings LLC
Owner · Organization
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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