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Nursing HomeMedicaid Investigative

The Emeralds at Grand Rapids LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2801 South Highway 169, Grand Rapids, MN 5574493 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 27 Google reviews

5
4
3
2
1
The Emeralds at Grand Rapids LLC Nursing Home in Grand Rapids, MN — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (14 vs median 6.5)
  • High RN turnover (79%)

Bottom 25% in MN · Below recommended RN staffing · Significantly below average staffing · Worst in MONARCH HEALTHCARE MANAGEMENT chain · $38,522 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with the staff, there is a recurring pattern of serious concerns regarding facility cleanliness and response times to resident needs. If you are considering this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of common areas and resident rooms, and asking management specifically how they ensure call lights are answered promptly.

Google Reviews

Google Reviews

27 reviews on Google
The Emeralds at Grand Rapids LLC receives highly polarized feedback, with some families praising the compassionate staff and activities, while others report severe concerns regarding hygiene and neglect. Multiple reviewers have described the facility as dirty, citing persistent odors of urine and a lack of basic housekeeping. Families considering this facility should be aware of significant reports regarding slow response times to call lights and inconsistent quality of care.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean1.0Activities8.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and kind nursing staff
  • Engaging resident activities
  • Responsive administration for some families

Concerns

  • Facility cleanliness and persistent urine odors (mentioned by 7 reviewers)
  • Slow response times to call lights and requests for assistance (mentioned by 4 reviewers)
  • Inadequate hygiene care for residents (bathing/toileting) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2342.0'19(3)1.01.0'21(2)1.03.8'23(4)2.34.6'25(9)1.7'26(3)

Distribution · 29 analyzed

5
11
4
2
3
1
2
0
1
15

How They Respond to Reviews

56%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I've heard wonderful things about the kindness of your nursing staff; how do you ensure that level of compassion is maintained during busy shifts?
  • 2What specific steps are being taken to ensure the facility remains fresh and clean, especially in the common areas and resident rooms?
  • 3Could you walk me through your process for responding to call lights to ensure residents receive timely assistance with their needs?
  • 4How does the team manage medication administration to ensure everything is accurate and handled safely?
  • 5What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
  • 6In the event of a medical emergency after hours, what is the protocol for contacting doctors and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

My loved one keeps calling me crying because they don't clean her room with floors are filthy it smells like urine they're not cleaning her NG tube they're not answering the call button it takes an hour to two hours for them to call when she uses the call button

Long-term resident's family · 2022☆☆☆☆

My Dad was here for several months. We didn't realize how bad it was until he got moved closer to home... We brought our own broom and mop for his room, it was so dirty and smelled. I know he went a month without a bath

Long-term resident's family · 2024☆☆☆☆

My Mom has been at The Emeralds at Grand Rapids for over 5 years. She has a very nice two bedroom apartment. The aides are very caring and make my Mom feel like it is her home.

Long-term resident's family · 2023★★★★★
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
86%
Registered nurses for medical care
Total Nursing
3.03hrs
74%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
88%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
MN
18.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
12.1%
MN
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.3%
Better than Avg
Here
16.3%
US
19.4%
MN
24.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
MN
97.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.3%
Mixed vs Avgs
Here
18.3%
US
19.5%
MN
12.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
15.5%
MN
17.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.6%
Worse than Avg
Here
71.6%
US
79.8%
MN
82.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.1%
Better than Avg
Here
92.1%
US
81.8%
MN
88.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
MN
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
3penalties
Well above state avg (8.0)
15 complaint-triggered
$38,522 in fines

Families have filed 15 complaint reports triggering inspections at this facility, with recurring concerns about accident prevention and safety hazards appearing across multiple surveys. The primary problem areas are medication management, safety/accident prevention, and infection control, with some safety issues persisting across recent inspections from 2023-2024. While the facility has correction dates for all deficiencies, the pattern of repeated complaints and ongoing safety concerns in core care areas suggests families should carefully evaluate whether this facility meets their standards for quality care.

Dec 19, 2025Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 27, 2025Routine
19
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 27, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 4, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 20, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 5, 2024Complaint
2
0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Mar 22, 2024

$14,433

Fine

Mar 7, 2024

$8,824

Fine

Oct 13, 2023

$15,265

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Emeralds at Grand Rapids LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Monarch Healthcare Management

Chain Size

45 facilities nationwide

Chain avg rating: 2.3/5 · Rank 36 of 45 (Worst)

Ownership & Management

Owners

Jca Holdings LLC

Owner · Organization

10%

Nij LLC

Owner · Organization

10%

Spartan Healthcare LLC

Owner · Organization

30%

Wbs Holdings LLC

Owner · Organization

20%

Yazoma Holdings, LLC

Owner · Organization

30%

Halpert, Marc

Owner (parent company)

30%

Jaffa, Noam

Owner (parent company)

10%

Legum, Joshua

Owner (parent company)

30%

Stern, William

Owner (parent company)

20%

Key personnel

Legum, JoshuaContracted Managing EmployeeJaffa, NoamOfficer / DirectorHalpert, MarcOfficer / DirectorStern, WilliamOfficer / DirectorMonarch Healthcare Operating VIII LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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