The Crossing at Riverside Health and Rehabilitatio
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
While the rehab therapy team is frequently praised for helping patients regain strength, the facility has recurring, serious reports regarding medication management and medical oversight. We strongly advise families to verify the facility's current protocols for medication administration and to ask for specific evidence of how they handle medical emergencies or changes in patient condition.
Google Reviews
Google Reviews
42 reviews on Google“The Crossing at Riverside receives highly polarized feedback, with many families praising the rehab therapy team and individual nursing aides for their compassionate care. However, multiple reviewers have raised serious concerns regarding medical management, specifically citing issues with medication administration, delayed diagnosis of health complications, and instances of alleged neglect or abuse. Families considering this facility should be aware of these significant inconsistencies in quality and oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive and caring nursing aides
- Compassionate wound care team
- Welcoming and friendly atmosphere
Concerns
- Medication management and withholding of prescribed treatments (mentioned by 2 reviewers)
- Delayed medical diagnosis and failure to address health decline (mentioned by 3 reviewers)
- Allegations of neglect or abuse (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these services into a resident's daily routine?
- 2Could you walk me through the specific protocols in place to ensure medications are administered accurately and on time for every resident?
- 3When a resident shows signs of a change in health status, what is the internal process for escalating those concerns to a physician to ensure a timely diagnosis?
- 4How do you keep families informed and involved, especially regarding changes in a loved one's care plan or medical needs?
- 5I noticed some concerns regarding communication; what steps are you taking to improve transparency and responsiveness with families?
- 6What kind of social activities or community events are available to keep residents engaged and connected with one another throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The Aides at the Crossing r the heartbeat. I spent three and a half months at the Crossing. Not only would I recommend the Crossing, I have.”
“The RN and DON wouldn't allow my mother to have her medicine that a doctor prescribed her. Now she has it back in the new facility and is currently doing well.”
“My father was transferred here for rehab after a hospital stay. His care was deplorable. He developed a pressure sore that the facility was unable to attend to properly and he ended up back in the hospital having surgery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a moderate deficiency record with 9 violations across two surveys, all subsequently corrected by the provider. The primary concern area is nutrition and dietary services, with recurring issues around food safety, meal planning, and food temperature appearing in both 2023 and 2024 inspections. Additional problems included pest control, smoke detection systems, and resident care planning, suggesting some operational challenges that families should discuss during visits.
Jun 12, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jun 15, 2023Routine4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Ownership & Operations
Who Operates This Facility
The Crossing at Riverside Health and Rehabilitatio
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 13 of 37 (Best)
Ownership & Management
Owners
Ovation Health Systems, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit thecrossingatriverside.com
Medicare data downloads
Original nursing home datasets
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