The Courtyards at Pasadena
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 91 Google reviews
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What this means for your family
This facility offers excellent rehabilitation and physical therapy services that many families find transformative. However, you must be vigilant regarding daily hygiene and dietary needs, as multiple families have reported issues with cleanliness and improper meal preparation for medical conditions.
Google Reviews
Google Reviews
91 reviews on Google“Families seeking rehabilitation services often praise the skilled physical and occupational therapy teams and the compassionate nursing staff. However, there are significant, recurring reports of neglect regarding hygiene, slow response times to call lights, and inconsistent dietary management for diabetic patients.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and attentive rehabilitation/therapy teams
- Compassionate and friendly nursing staff
- Clean and well-maintained environment
- Welcoming and professional administrative staff
Concerns
- Inadequate hygiene and cleanliness of resident rooms (mentioned by 3 reviewers)
- Slow response times to call lights and resident needs (mentioned by 4 reviewers)
- Poor dietary options for specific medical needs (e.g., diabetes) (mentioned by 2 reviewers)
- Unprofessional or rude behavior by some nursing/CNA staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates for positive reviews, often using identical phrasing for different users. While they attempt to address negative reviews with more detail, the responses frequently use boilerplate language regarding investigations and privacy laws.
Questions for Your Tour
- 1I've heard wonderful things about your rehab and therapy teams; could you tell me more about how they work with residents to regain their independence?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
- 3With so many residents here, what specific steps does the kitchen take to ensure meals are customized for medical needs like diabetes?
- 4We want to make sure communication is seamless; how do you keep families updated on any changes in a resident's care or medication?
- 5What is your process for ensuring that resident rooms and common areas are cleaned and sanitized on a regular schedule?
- 6In the event of a medical emergency after hours, what is the protocol for contacting the physician and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The entire team - nurses, staff, and support personnel were all amazing. The food was great and the facility is comfortable and well maintained, which made her stay comfortable.”
“The medical staff and administrator and her support team were some of the most caring and compassionate people I have ever ever dealt with in a situation that was difficult for me and my family.”
“My mother went here after she has triple bypass heart surgery. #1FOOD: My mom was a diabetic and they only served her greasy foods. They do not have a specific diet for diabetics.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The facility has recurring issues with care planning and infection control that have prompted family complaints, with deficiencies spanning multiple surveys from 2022 to 2025. Primary problem areas include care planning for residents' needs, infection prevention and control, fire safety systems, and food safety practices. While all violations were reportedly corrected, the pattern of repeated deficiencies in critical care areas suggests ongoing operational challenges that families should discuss during visits.
Mar 19, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Apr 10, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 1, 2024Routine4
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Feb 1, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 11, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jan 27, 2024
$8,827
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
RED BLUFF LLC DBA PASADENA HEALTHCARE LLC
LISA STEPHENS
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 11 of 26
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit courtyardsatpasadena.com
Medicare data downloads
Original nursing home datasets
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