The Cottages of Swansboro- Cottage IV
Families consistently rate this highly — reviewers highlight warm and caring staff members. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
This facility offers a wonderful, home-like environment that many families find much more comforting than traditional nursing homes. However, because some recent visitors have reported unprofessional staff conduct and issues with personal property, you should verify their protocols for item security and observe staff interactions during your tour.
Google Reviews
Google Reviews
29 reviews analyzed“The Cottages of Swansboro is highly regarded by many families for its cozy, home-like atmosphere and attentive care staff. While many reviewers praise the kindness of the owners and the cleanliness of the units, there are serious allegations from some visitors regarding unprofessional staff behavior and loss of personal property.”
Quality Themes
Tap a score for detailsStrengths
- Warm and caring staff members
- Home-like, cozy environment
- Clean and well-maintained facilities
- Strong communication from management
Concerns
- Unprofessional staff behavior and internal drama (mentioned by 2 reviewers)
- Loss of resident personal property
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since this is such a cozy, small-scale home, how do you ensure that each resident's unique daily routine and personal preferences are honored?
- 2We love how much management communicates with families; how do you typically share updates regarding a resident's day-to-day well-being?
- 3With such a close-knit group of six residents, what kind of daily activities or social interactions do you organize to keep everyone engaged?
- 4How do you manage the oversight of personal belongings and items to ensure everything stays organized and safe within the cottage?
- 5What is your protocol for handling medical emergencies or unexpected health changes during the overnight hours?
- 6How do you foster a consistent, professional, and harmonious environment among the caregiving team to ensure the home remains peaceful for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The small units provided more a home feeling for his final years of life. The staff was great to him and treated him very well.”
“The house is very clean and nicely decorated. It was well worth every penny.”
“I am so grateful for how well they cared for my father. The cottages are sunny and the staff are caring and attentive.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 12, 2024Other
The facility failed to ensure that quarterly licensed health professional support reviews and evaluations identified all necessary tasks for a resident. Specifically, for one sampled resident, the review did not adequately address tasks pertaining to urinary catheter care.
Sep 12, 2024Other
The facility failed to ensure that quarterly licensed health professional support reviews and evaluations identified all necessary tasks for 4 of 1 sampled residents. Specifically, for Resident #3, the evaluations did not include required tasks pertaining to urinary catheter care.
Sep 12, 2024Other
The facility failed to ensure that quarterly licensed health professional support reviews and evaluations identified all necessary tasks for a resident. Specifically, for one sampled resident, the review did not adequately address tasks pertaining to urinary catheter care.
Jul 23, 2021Other
The facility failed to maintain the home in an uncluttered and safe manner. Specifically, six oxygen tanks were found stored in an unsecured manner on the floor behind a resident's door without a stand or rack to prevent tipping.
Jul 23, 2021OtherCleanReport
No deficiencies found during this inspection.
Oct 8, 2019Routine
The facility failed to ensure at least one staff person on the premises had completed a CPR and choking management course within the last 24 months. Specifically, the personnel record for Staff B showed a CPR certification that expired in September 2019, and this staff member was working alone during a scheduled shift in October 2019.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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