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based on 13 Google reviews
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Every family's needs are unique. We encourage you to visit The Cottages of Covington in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
The Cottages of Covington receives polarized feedback, with some families praising the facility's physical environment, courtyard, and dedicated care staff. However, there are serious, recurring reports of administrative negligence, including a major HIPAA violation, mishandling of resident safety regarding physical altercations, and poor communication during end-of-life transitions. Families should be aware that while the facility offers a pleasant physical setting, there are significant concerns regarding management oversight and professional conduct.
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Key Review Excerpts
“The facility design and spaces available provide a great sense of "freedom" and mobility for the residents throughout the facility and the outdoor courtyard areas.”
“Since October 2022, the staff at Cottages have shown genuine kindness and care toward my mother, which has brought me comfort.”
“This facility just emailed me the PRIVATE MEDICAL DATA OF ONE OF THIER PATIENTS. I don't live in WA. I have nothing to do with anyone in WA.”
Source: WA Dept. of Social & Health Services
This document is a cover letter confirming that compliance determination 73407 (follow-up inspection) resulted in no deficiencies found and previous deficiencies were corrected. It references compliance determination 69840.
Deficiency previously cited and now corrected.
Initial inspection on 2025-10-22 resulted in 'Disapproved' status. Follow-up inspection on 2026-01-12 resulted in 'Approved' status, confirming all previous violations were corrected.
Facility failed to provide documentation for 12 months of fire drills; specifically missing 2nd Shift - Quarter 1 and 3.
Missing 5-year FDC hydro testing, deficiencies in annual forward flow test, and buildings A, B, C, and D are in yellow status.
This is a letter regarding an Imposition of Civil Fine of $200.00 for an uncorrected deficiency previously cited on October 14, 2025.
The facility failed to provide information for visitors and external providers on how to exit the secured memory care unit, resulting in delayed departures.
A follow-up inspection on 09/02/2025 found no new deficiencies. The report includes findings from an investigation regarding alleged neglect involving a resident who developed pressure wounds.
Facility failed to complete an updated assessment for 1 resident despite changes in condition, leading to severe dehydration and pressure wounds.
Follow-up inspection on 2024-10-01 confirmed all violations noted during previous inspection were corrected.
Cottage C cross corridor C1 did not close / latch properly when tested.
Facility was unable to provide documentation for their last fire/smoke damper testing.
Exit signs were broken / did not work properly in the administration building storage room and Cottage B.
The administration building has open conduits in the IT room.
Facility was unable to provide record of their annual fire wall inspection and/or repairs for all fire-resistant-rated construction.
Facility failed to include transmission of fire alarm signals throughout the facility when conducting fire drills.
Facility was unable to provide documentation showing that 90-minute annual testing of the emergency lighting has been performed in the last 12 months.
Facility was unable to provide documentation for their forward flow test and the 4th quarter sprinkler inspection.
An initial inspection on 08/08/2024 resulted in a Disapproved status. A follow-up inspection on 10/01/2024 resulted in an Approved status, confirming all previously noted violations were corrected.
Administration building has open conduits in the IT room.
Facility unable to provide documentation for forward flow test and 4th quarter sprinkler inspection.
Facility failed to include transmission of fire alarm signals throughout the facility when conducting fire drills.
Facility unable to provide record of annual fire wall inspection and/or repairs for all fire-resistant-rated construction.
Facility unable to provide documentation showing 90-minute annual testing of emergency lighting performed in the last 12 months.
Cottage C cross corridor C1 did not close / latch properly when tested.
Exit signs in Administration storage room and Cottage B (B-05) were broken/did not work properly.
Facility unable to provide documentation for last fire/smoke damper testing.
Complaint number 132199.
The facility failed to notify Home and Community Service (HCS) when a resident was admitted and hospitalized for over twenty-four hours.
Follow-up inspection on 06/14/2024 documented that all listed deficiencies were corrected.; Consultation provided for WAC 388-78A-3090 (Maintenance and housekeeping), WAC 388-78A-2600 (Policies and procedures), and WAC 388-78A-2665 (Resident rights - Medicaid disclosure).
First-aid kits in 3 of 3 cottages (B, C, and D) were not readily available, were locked, or were missing; disaster manual lacked location instructions.
Multiple staff members failed to meet required training/certification standards.
Refrigerator systems in 3 of 3 cottages did not maintain safe food temperatures.
Staff failed to complete required CPR training within 30 days of hire.
Facility failed to protect 43 residents from potential infectious illness, lacked a Medical Test Site Waiver (MTSW) for COVID testing, failed to maintain Respiratory Protection Program records, and staff practiced poor hand hygiene and lacked access to paper towels.
Staff failed to complete required dementia and mental health specialty training within 120 days of hire.
Staff failed to complete initial TB test within three days of employment.
Staff failed to complete 70-hour basic training within 120 days of hire; staff worked unsupervised.
Facility failed to properly monitor and maintain refrigerator temperatures to prevent foodborne illness.
Staff failed to complete 12 hours of required annual continuing education.
Hazardous chemicals and plastic bags were found in unlocked cabinets in 3 of 3 resident cottages, posing a risk to residents with cognitive impairments.
Facility failed to provide mechanical soft diets to 2 residents as specified in their service agreements, placing them at risk of choking/aspiration.
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WA DSHS — View Official Record
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