See every facility — official ratings, family reviews, no referral fees.
Assisted Living

The Cottages of Covington

Limited public data on The Cottages of Covington. Call, tour, and ask to meet current residents' families — your own impression matters most.

17012 Se Wax Road, Covington, WA 9804260 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.7/5

based on 12 Google reviews

5
4
3
2
1

Watch The Cottages of Covington

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the physical environment and daily activities at The Cottages of Covington are highly regarded, the facility has faced severe allegations regarding administrative competence and resident safety. We strongly advise families to conduct a thorough interview with the management team specifically regarding their protocols for handling resident conflicts and data privacy before committing.

Google Reviews

Google Reviews

12 reviews on Google
The Cottages of Covington receives polarized feedback, with some families praising the facility's physical environment, courtyard, and dedicated care staff. However, there are serious, recurring reports of administrative negligence, including a major HIPAA violation, mishandling of resident safety regarding physical altercations, and poor communication during end-of-life transitions. Families should be aware that while the facility offers a pleasant physical setting, there are significant concerns regarding management oversight and professional conduct.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean9.0Activities9.0MedsN/AMemory7.0Comms2.0Value4.0

Strengths

  • Spacious, well-maintained courtyard and facility design
  • Active and engaging resident activity programs
  • Flexible financial policies for long-term residents
  • Generally attentive and kind direct care staff

Concerns

  • Serious administrative and management failures (HIPAA violations, billing errors) (mentioned by 2 reviewers)
  • Inadequate response to resident safety and bullying/violence (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.72024(3)1.02025(3)5.02026(6)

Distribution · 12 analyzed

5
8
4
0
3
0
2
0
1
4

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your administrative and billing processes?
  • 2Given that the courtyard is such a highlight here, how do you incorporate that space into your daily activity programs to keep residents engaged?
  • 3How does your leadership team proactively manage interpersonal dynamics to ensure that every resident feels safe and comfortable in their living environment?
  • 4Can you walk me through your internal protocols for ensuring resident privacy and sensitive information security, especially when coordinating care with outside providers?
  • 5What steps are taken to ensure transparency and accuracy when it comes to monthly billing and long-term financial planning for families?
  • 6In the event of a medical concern or an emergency, what is the specific chain of communication to ensure family members are kept fully informed?

Personalized based on this facility's data


Key Review Excerpts

The facility design and spaces available provide a great sense of "freedom" and mobility for the residents throughout the facility and the outdoor courtyard areas.

Long-term resident's family · 2026★★★★★

Since October 2022, the staff at Cottages have shown genuine kindness and care toward my mother, which has brought me comfort.

Memory care family member · 2026★★★★★

This facility just emailed me the PRIVATE MEDICAL DATA OF ONE OF THIER PATIENTS. I don't live in WA. I have nothing to do with anyone in WA.

External party · 2025☆☆☆☆
Source: 12 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

11total
50deficiencies
Feb 24, 2026Inspection

This document is a cover letter confirming that compliance determination 73407 (follow-up inspection) resulted in no deficiencies found and previous deficiencies were corrected. It references compliance determination 69840.

Freedom of movementWAC 388-78A-2380-7-aCorrected Feb 24, 2026

Deficiency previously cited and now corrected.

Jan 12, 2026Fire

Initial inspection on 2025-10-22 resulted in 'Disapproved' status. Follow-up inspection on 2026-01-12 resulted in 'Approved' status, confirming all previous violations were corrected.

Emergency Evacuation DrillsIFC 405.5Corrected Jan 12, 2026

Facility failed to provide documentation for 12 months of fire drills; specifically missing 2nd Shift - Quarter 1 and 3.

Sprinkler Systems Testing and MaintenanceIFC 903.5Corrected Jan 12, 2026

Missing 5-year FDC hydro testing, deficiencies in annual forward flow test, and buildings A, B, C, and D are in yellow status.

Dec 18, 2025Enforcement
$200.00Report

This is a letter regarding an Imposition of Civil Fine of $200.00 for an uncorrected deficiency previously cited on October 14, 2025.

Freedom of movementWAC 388-78A-2380 (7)(a)

The facility failed to provide information for visitors and external providers on how to exit the secured memory care unit, resulting in delayed departures.

Jul 1, 2025Investigation

A follow-up inspection on 09/02/2025 found no new deficiencies. The report includes findings from an investigation regarding alleged neglect involving a resident who developed pressure wounds.

Ongoing assessmentsWAC 388-78A-2100Corrected Aug 15, 2025

Facility failed to complete an updated assessment for 1 resident despite changes in condition, leading to severe dehydration and pressure wounds.

Oct 1, 2024Fire

An initial inspection on 08/08/2024 resulted in a Disapproved status. A follow-up inspection on 10/01/2024 resulted in an Approved status, confirming all previously noted violations were corrected.

Initiation of fire drillsIFC 405.8 (2021)Corrected Oct 1, 2024

Facility failed to include transmission of fire alarm signals throughout the facility when conducting fire drills.

Owner's responsibility for fire-resistance-rated constructionIFC 701.6 (2021)Corrected Oct 1, 2024

Facility unable to provide record of annual fire wall inspection and/or repairs for all fire-resistant-rated construction.

Penetrations - Maintaining ProtectionIFC 703.1 (2021)Corrected Oct 1, 2024

Administration building has open conduits in the IT room.

Duct and Air Transfer OpeningsIFC 706.1 (2018)Corrected Oct 1, 2024

Facility unable to provide documentation for last fire/smoke damper testing.

Sprinkler systems testing and maintenanceIFC 903.5 (2021)Corrected Oct 1, 2024

Facility unable to provide documentation for forward flow test and 4th quarter sprinkler inspection.

Internally Illuminated Exit SignsIFC 1013.5 (2021)Corrected Oct 1, 2024

Exit signs in Administration storage room and Cottage B (B-05) were broken/did not work properly.

Power Test / Emergency lightingIFC 1031.10.2 (2021)Corrected Oct 1, 2024

Facility unable to provide documentation showing 90-minute annual testing of emergency lighting performed in the last 12 months.

Fire Door Inspection and TestingNFPA 80Corrected Oct 1, 2024

Cottage C cross corridor C1 did not close / latch properly when tested.

Oct 1, 2024Fire

Follow-up inspection on 2024-10-01 confirmed all violations noted during previous inspection were corrected.

InitiationIFC 405.8Corrected Oct 1, 2024

Facility failed to include transmission of fire alarm signals throughout the facility when conducting fire drills.

Owner's ResponsibilityIFC 701.6Corrected Oct 1, 2024

Facility was unable to provide record of their annual fire wall inspection and/or repairs for all fire-resistant-rated construction.

Penetrations - Maintaining ProtectionIFC 703.1Corrected Oct 1, 2024

The administration building has open conduits in the IT room.

Duct and Air Transfer Openings - Maintaining ProtectionIFC 706.1Corrected Oct 1, 2024

Facility was unable to provide documentation for their last fire/smoke damper testing.

Testing and MaintenanceIFC 903.5Corrected Oct 1, 2024

Facility was unable to provide documentation for their forward flow test and the 4th quarter sprinkler inspection.

Internally Illuminated Exit SignsIFC 1013.5Corrected Oct 1, 2024

Exit signs were broken / did not work properly in the administration building storage room and Cottage B.

Power TestIFC 1031.10.2Corrected Oct 1, 2024

Facility was unable to provide documentation showing that 90-minute annual testing of the emergency lighting has been performed in the last 12 months.

Fire Door Inspection and TestingNFPA 80Corrected Oct 1, 2024

Cottage C cross corridor C1 did not close / latch properly when tested.

Jul 26, 2024Investigation

Complaint number 132199.

Reporting significant change in a resident's conditionWAC 388-78A-2640

The facility failed to notify Home and Community Service (HCS) when a resident was admitted and hospitalized for over twenty-four hours.

Mar 21, 2024Inspection

Follow-up inspection on 06/14/2024 documented that all listed deficiencies were corrected.; Consultation provided for WAC 388-78A-3090 (Maintenance and housekeeping), WAC 388-78A-2600 (Policies and procedures), and WAC 388-78A-2665 (Resident rights - Medicaid disclosure).

Implementation of negotiated service agreementWAC 388-78A-2160Corrected May 5, 2024

Facility failed to provide mechanical soft diets to 2 residents as specified in their service agreements, placing them at risk of choking/aspiration.

Specialty trainingWAC 388-112A-0400

Staff failed to complete required dementia and mental health specialty training within 120 days of hire.

Tuberculosis two-step skin testingWAC 388-78A-2484

Staff failed to complete initial TB test within three days of employment.

Temperature and time controlWAC 246-215-03505Corrected May 5, 2024

Refrigerator systems in 3 of 3 cottages did not maintain safe food temperatures.

Continuing education trainingWAC 388-112A-0611

Staff failed to complete 12 hours of required annual continuing education.

Emergency and disaster preparednessWAC 388-78A-2700Corrected May 5, 2024

First-aid kits in 3 of 3 cottages (B, C, and D) were not readily available, were locked, or were missing; disaster manual lacked location instructions.

Food sanitationWAC 388-78A-2305Corrected May 5, 2024

Facility failed to properly monitor and maintain refrigerator temperatures to prevent foodborne illness.

CPR and first-aid trainingWAC 388-112A-0720

Staff failed to complete required CPR training within 30 days of hire.

Safe storage of supplies and equipmentWAC 388-78A-3100Corrected May 5, 2024

Hazardous chemicals and plastic bags were found in unlocked cabinets in 3 of 3 resident cottages, posing a risk to residents with cognitive impairments.

Long-term care worker basic trainingWAC 388-112A-0080

Staff failed to complete 70-hour basic training within 120 days of hire; staff worked unsupervised.

Training and home care aide certification requirementsWAC 388-78A-2474

Multiple staff members failed to meet required training/certification standards.

Infection controlWAC 388-78A-2610Corrected May 5, 2024

Facility failed to protect 43 residents from potential infectious illness, lacked a Medical Test Site Waiver (MTSW) for COVID testing, failed to maintain Respiratory Protection Program records, and staff practiced poor hand hygiene and lacked access to paper towels.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call