The Chateau at Mountain Crest Nursing & Rehab Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · $174,018 in fines
What this means for your family
While some families report positive experiences with individual staff members under new management, the recurring reports of unsanitary conditions and medication errors are significant red flags. If you consider this facility, conduct an unannounced visit to check the cleanliness of the rooms and observe how staff interact with residents during meal times.
Google Reviews
Google Reviews
56 reviews on Google“THE CHATEAU AT MOUNTAIN CREST receives highly polarized feedback, with many families reporting severe concerns regarding cleanliness, hygiene, and medication errors. While some recent reviews praise specific staff members and note improvements under new management, a significant number of visitors describe the facility as neglected, citing issues with unresponsive communication and poor resident care.”
Quality Themes
Tap a score for detailsStrengths
- Some individual staff members described as caring and helpful
- Recent management initiatives aimed at facility improvement
- Accessible administrative leadership in some cases
Concerns
- Poor cleanliness and unsanitary conditions (mentioned by 9 reviewers)
- Unresponsive communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Medication errors or failure to follow doctor's orders (mentioned by 3 reviewers)
- Theft or loss of resident personal items and clothing (mentioned by 3 reviewers)
- Neglect regarding basic hygiene and showering (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the management has been working on some new improvement initiatives lately; could you tell us more about the specific changes being made to the facility's cleanliness and dining services?
- 2With the recent focus on facility improvements, how are you currently monitoring the daily hygiene and showering schedules for residents?
- 3What specific protocols are in place to ensure medication is administered accurately and that all doctor's orders are followed precisely?
- 4How does the communication process work between the nursing staff and family members if we have questions or need an update on our loved one?
- 5What steps are taken to ensure that residents' personal belongings and clothing are kept secure and accounted for?
- 6Could you describe what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“My mom was there 2 weeks and her sheets was not changed in over a week. My mom was also given the wrong meds.”
“The facility is filthy and it is borderline neglect the way residents are cared for..or not cared for which is a more accurate description.”
“I chose it because of the staff. Every staff member here has been beyond helpful, caring, and kind - not only to my mom, but to me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints that triggered federal inspections for serious issues including abuse protection failures, pressure ulcer care problems, and safety hazards like accident prevention. The most recurring deficiencies involve environmental safety issues, medication management, and fire safety systems. While all 131 deficiencies across 16 surveys show correction plans, the persistent nature of safety and care quality problems, particularly those serious enough to prompt family complaints, warrants careful consideration during any visit.
Mar 19, 2026Complaint3
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 24, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 12, 2025Complaint2
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 16, 2025Routine28
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 16, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 30, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Federal Penalties
Payment Denial
Apr 16, 2025
1-day denial
Fine
Sep 3, 2024
$119,655
Payment Denial
Sep 3, 2024
51-day denial
Fine
Jun 21, 2024
$39,683
Ownership & Operations
Who Operates This Facility
The Chateau at Mountain Crest Nursing & Rehab Ctr
for profit
Ownership & Management
Owners
Mff Mountain Crest Holdco, LLC
Owner · Organization
Mff Management, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit mountaincresthc.com
Medicare data downloads
Original nursing home datasets
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