Aventura at West Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 123 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (65%)
- High RN turnover (62%)
Bottom 25% in OH · Below recommended RN staffing · $16,801 in fines
What this means for your family
While the therapy and admissions teams are frequently praised for their professionalism, the recurring reports of neglect, theft, and poor hygiene are extremely concerning. If you consider this facility, perform unannounced visits during weekends and evenings to verify staffing levels and the quality of care provided to your loved one.
Google Reviews
Google Reviews
123 reviews on Google“Aventura at West Park presents a highly polarized experience for families, with significant concerns regarding basic care, cleanliness, and staffing levels. While some residents and families praise the therapy department and specific admissions staff, numerous reports of neglect, theft of personal property, and poor food quality suggest a facility struggling with consistent standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Helpful and professional admissions/marketing staff
- Clean and well-maintained apartment/living areas for some residents
Concerns
- Neglect and poor hygiene (residents left in soiled conditions) (mentioned by 6 reviewers)
- Theft of personal property, clothing, and jewelry (mentioned by 5 reviewers)
- Understaffing, particularly on weekends (mentioned by 4 reviewers)
- Poor food quality and inadequate nutrition (mentioned by 4 reviewers)
- Difficulty communicating with staff or reaching nurses by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 123 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy teams; could you tell us more about how they work with new residents?
- 2How do you ensure that residents' personal belongings and clothing are kept secure and organized within their living areas?
- 3What specific protocols do you have in place to ensure timely hygiene care and regular linen changes for all residents?
- 4How do you manage communication between the nursing staff and family members, especially if we need to reach a nurse after hours or on weekends?
- 5Could you describe the daily meal schedule and how you ensure the nutritional needs and food preferences of each resident are met?
- 6What is the process for managing medications, and how do you ensure accuracy and safety during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The Therapists here do wonderful work with us physically, give us that family feeling, and brighten up everyone's total experience.”
“I was put in this place after I was hit by car. I was in extreme pain, and these people that are I guess nurse aides would let me sit in piss for hours and hours, maybe 3 times in a day, I learned to change myself.”
“My mother was there after a hospital stay in their rehab department. She was weak and needed assistance to the bathroom. They were very understaffed, she was told to go in her depends.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aventura at West Park shows a concerning pattern of repeated deficiencies, with families filing numerous complaint reports triggering 30 inspections. The facility has persistent issues with fire safety systems, medication management, and emergency preparedness that recur across multiple surveys despite correction plans. Most recently, deficiencies involved resident protection from abuse and medication errors, indicating ongoing challenges with fundamental care standards that warrant careful consideration before placement.
Feb 4, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 13, 2025Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Mar 27, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nov 20, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 3, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 18, 2024Complaint2
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Apr 17, 2024
$16,801
Payment Denial
Apr 17, 2024
57-day denial
Ownership & Operations
Who Operates This Facility
Aventura at West Park
for profit
Chain Affiliation
Aventura Health Group
12 facilities nationwide
Chain avg rating: 1.8/5 · Rank 5 of 11
Ownership & Management
Owners
Awesome Healthcare Assets LLC
Owner · Organization
Eom Health Care Holdings LLC
Owner · Organization
Syhehe Dotoa Trust
Owner (parent company) · Organization
White Horse Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit aventuraatwestpark.com
Medicare data downloads
Original nursing home datasets
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