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Nursing HomeMedicaid Investigative

Harrison Pavilion Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2171 Harrison Avenue, Westwood · Cincinnati, OH 4521184 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 127 Google reviews

5
4
3
2
1
Harrison Pavilion Care Center Nursing Home in Cincinnati, OH — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 8.0)
  • High staff turnover (65%)
  • High RN turnover (70%)

Bottom 25% in OH · Critically understaffed (RN) · Worst in CCH HEALTHCARE chain

Source: Medicare data

What this means for your family

While Harrison Pavilion's therapy department is highly regarded for helping residents regain independence, the facility has a concerning history of serious neglect allegations and reports of unprofessional staff conduct. If you consider this facility, we strongly recommend unannounced visits at different times of the day and night to observe the actual quality of care and staff responsiveness.

Google Reviews

Google Reviews

127 reviews on Google
Harrison Pavilion Care Center receives significant praise for its dedicated therapy department, which many families credit for successful rehabilitation and recovery outcomes. While many reviewers highlight a clean, remodeled environment and a responsive admissions team, there are serious, recurring reports of neglect, unprofessional staff behavior, and poor communication during off-hours. Families should be aware of the stark contrast between the highly positive feedback regarding therapy and the severe allegations of inadequate patient care.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean7.0Activities9.0Meds3.0MemoryN/AComms7.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy team
  • Responsive and helpful admissions staff
  • Clean, recently remodeled facility
  • Engaging activities and social events for residents

Concerns

  • Allegations of neglect and poor hygiene (bed sores, filth) (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 5 reviewers)
  • Slow response times and lack of attention to patient needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(3)'20(15)'22(14)'24(10)'26(6)

Distribution · 129 analyzed

5
85
4
21
3
2
2
2
1
19
10 reviews posted between Nov 8, 2020Nov 12, 2020 · 9 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how clean and recently remodeled the facility looks; how do you ensure this level of cleanliness is maintained in the resident rooms every day?
  • 2I noticed the admissions team is very helpful; what is the process for transitioning a loved one into the care center to ensure they feel settled?
  • 3With the highly-rated therapy team here, how do you work with families to track progress in physical and occupational therapy?
  • 4How does the nursing staff manage medication schedules to ensure everything is administered accurately and on time?
  • 5What kind of social events or engaging activities are planned each week to keep residents connected with one another?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

The therapy department Roman, Britany, Eric and the speech therapist was amazing. They took my mom from being bed bound and not knowing anything that was going on and not being able to speak full sentences to being able walk short distances, able to be independent at the facility.

Long-term resident's family · 2023★★★★★

She was found in filth on multiple occasions by visiting family members and had to be transferred to another nearby facility where she is receiving nothing but the best care.

Family member · 2022☆☆☆☆

I’ve been coming down there to Harrison Pavilion visit the family and I noticed the security guards was not there anymore... Now we gotta worry about our cars getting took in the parking lot

Family member · 2026☆☆☆☆
Source: 127 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.21hrs
28%
Registered nurses for medical care
Total Nursing
3.20hrs
78%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
90%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility40.3%
Worse than Avg
Here
40.3%
US
93.4%
OH
92.6%
Hamilton
89.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.4%
OH
21.6%
Hamilton
22.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.1%
Mixed vs Avgs
Here
18.1%
US
12.1%
OH
28.2%
Hamilton
29.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.3%
OH
6.9%
Hamilton
8.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
19.5%
OH
25.4%
Hamilton
22.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
14.4%
OH
5.8%
Hamilton
6.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility8.5%
Worse than Avg
Here
8.5%
US
81.8%
OH
78.4%
Hamilton
71.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
79.8%
OH
75.6%
Hamilton
66.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Above state avg (10.1)
29 complaint-triggered

Families filed numerous complaints that triggered inspections revealing serious issues with medication management, infection control, and food safety that persist across multiple surveys from 2021 to 2025. The facility has struggled with pressure ulcer care, proper communication with families about resident conditions, and maintaining safe environments, though all violations show correction dates indicating the facility addresses problems when cited.

Nov 26, 2025Complaint
5
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 11, 2025Routine
17
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 11, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 18, 2025Complaint
3
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Feb 15, 2024Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 6, 2023Complaint
3
0694Potential for harm · PatternResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0755Potential for harm · PatternResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0837Potential for harm · PatternResolved (past non-compliance)

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Federal Penalties

Payment Denial

Sep 8, 2023

40-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harrison Pavilion Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cch Healthcare

Chain Size

32 facilities nationwide

Chain avg rating: 2.5/5 · Rank 30 of 32 (Worst)

Ownership & Management

Key personnel

King, CrystalW-2 Managing EmployeeStern, JacobManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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