Harrison Pavilion Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 127 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (65%)
- High RN turnover (70%)
Bottom 25% in OH · Critically understaffed (RN) · Worst in CCH HEALTHCARE chain
What this means for your family
While Harrison Pavilion's therapy department is highly regarded for helping residents regain independence, the facility has a concerning history of serious neglect allegations and reports of unprofessional staff conduct. If you consider this facility, we strongly recommend unannounced visits at different times of the day and night to observe the actual quality of care and staff responsiveness.
Google Reviews
Google Reviews
127 reviews on Google“Harrison Pavilion Care Center receives significant praise for its dedicated therapy department, which many families credit for successful rehabilitation and recovery outcomes. While many reviewers highlight a clean, remodeled environment and a responsive admissions team, there are serious, recurring reports of neglect, unprofessional staff behavior, and poor communication during off-hours. Families should be aware of the stark contrast between the highly positive feedback regarding therapy and the severe allegations of inadequate patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Responsive and helpful admissions staff
- Clean, recently remodeled facility
- Engaging activities and social events for residents
Concerns
- Allegations of neglect and poor hygiene (bed sores, filth) (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Slow response times and lack of attention to patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and recently remodeled the facility looks; how do you ensure this level of cleanliness is maintained in the resident rooms every day?
- 2I noticed the admissions team is very helpful; what is the process for transitioning a loved one into the care center to ensure they feel settled?
- 3With the highly-rated therapy team here, how do you work with families to track progress in physical and occupational therapy?
- 4How does the nursing staff manage medication schedules to ensure everything is administered accurately and on time?
- 5What kind of social events or engaging activities are planned each week to keep residents connected with one another?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department Roman, Britany, Eric and the speech therapist was amazing. They took my mom from being bed bound and not knowing anything that was going on and not being able to speak full sentences to being able walk short distances, able to be independent at the facility.”
“She was found in filth on multiple occasions by visiting family members and had to be transferred to another nearby facility where she is receiving nothing but the best care.”
“I’ve been coming down there to Harrison Pavilion visit the family and I noticed the security guards was not there anymore... Now we gotta worry about our cars getting took in the parking lot”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints that triggered inspections revealing serious issues with medication management, infection control, and food safety that persist across multiple surveys from 2021 to 2025. The facility has struggled with pressure ulcer care, proper communication with families about resident conditions, and maintaining safe environments, though all violations show correction dates indicating the facility addresses problems when cited.
Nov 26, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 11, 2025Routine17
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 18, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Feb 15, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 6, 2023Complaint3
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Federal Penalties
Payment Denial
Sep 8, 2023
40-day denial
Ownership & Operations
Who Operates This Facility
Harrison Pavilion Care Center
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 30 of 32 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit harrisonpavilionhc.com
Medicare data downloads
Original nursing home datasets
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