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Nursing Home Top Rated

The Center at Val Vista, LLC

Strong Medicare quality ratings. Still worth an in-person visit before deciding.

3744 South Rome Street, Gilbert, AZ 8529796 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
The Center at Val Vista, LLC Nursing Home in Gilbert, AZ — Street View
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What this means for your family

Choosing The Center at Val Vista, LLC means your loved one is in a facility that ranks well on Medicare quality measures. While no facility is perfect, the clinical data here is encouraging.

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
4.91hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
AZ
91.3%
Maricopa
93.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.6%
Better than Avg
Here
90.6%
US
79.7%
AZ
87.3%
Maricopa
89.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.6)
1 complaint-triggered

The Center at Val Vista shows a moderate number of deficiencies with families filing at least one complaint regarding medication self-administration rights. The most recurring issues involve resident rights (including medication management and maintaining a homelike environment), safety oversight, and infection control. All deficiencies have been corrected by the facility, with the most recent violations occurring in late 2023 and a complaint-based finding in 2025.

May 2, 2025Complaint
1
0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Dec 29, 2023Routine
3
0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 23, 2021Routine
3
0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

9total
6deficiencies
Oct 29, 2025Complaint
CleanReport

The investigation of the complaint # 00147112 was conducted on October 29, 2025. There were no deficiencies cited.

May 29, 2025Complaint
CleanReport

The Risk-Based complaint survey was conducted on May 29, 2025 through May 30, 2025 for the investigation of intake #s: AZ00155680 and AZ00157412. There were no deficiencies cited.

May 6, 2025Routine
NFPA 101

Violation cited

NFPA 101

Violation cited

Mar 31, 2025Complaint
CleanReport

Investigation of complaint intakes #00123343 was conducted on March 31, 2025. No deficiencies were cited.

Mar 18, 2025Complaint
CleanReport

Investigation of complaint intakes #00121829, AZ00220567 was conducted on March 18, 2025. No deficiencies were cited.

Dec 18, 2024Complaint
CleanReport

The complaint survey was conducted on December 18, 2024 of the following complaint #AZ00220418. There were no deficiencies cited.

Dec 25, 2023Complaint

The recertification survey was conducted December 26, 2023 through December 29, 2023, in conjunction with the investigation of complaints #s AZ00189516 and AZ00186749. The following deficiencies were cited:

10(i) Safe Environment.483.10(i)(1)-(7)Corrected Feb 8, 2024

Based on observations, clinical record review, staff and family interviews and facility policy review, the facility failed to ensure reasonable care for the protection of the resident's medical assistive property from loss or theft for one resident (#219). The deficient practice could result in resident not provided with a homelike environment. Findings include: Resident #219 was admitted on December 21, 2023 with diagnoses of laceration without foreign body of other part of head, hypo-osmolality and hyponatremia, syndrome of inappropriate secretion of antidiuretic hormone, muscle weakness, difficulty in walking, essential (primary) hypertension, dysphagia, oropharyngeal phase, cognitive communication deficit, hypokalemia, long term (current) use of anticoagulants, encounter for surgical aftercare following surgery on the circulatory system, personal history of transient ischemic attack, and cerebral infarction without residual deficits. Observation and resident interview conducted on December 26, 2023 at 10:03 AM the resident stated, "My hearing aids were lost when I got here, both sides are missing, I just had them adjusted and they can take up to two weeks to get new ones. I could cry! I had them when I came in. I told the nurses and all they say is, oh dear how terrible." Observed the resident's hearing aid case with no hearing aids but a package of batteries was found in the residents hearing aid case. Observed the resident in having difficulty hearing and resulted in nearly shouting to resident in order to hear questions. Observed the resident tearfully distraught in describing her missing hearing aids. The Resident Dashboard (December 24, 2023) reports a BIMS (Brief Interview for Mental Status) score of 8 indicating the resident had moderately impaired cognition. Review of Nursing Comprehensive Admission Data Collection V8 document (December 21, 2023) and revealed that a Licensed Practical Nurse (staff #60) annotated the resident to use hearing aids on admission. Review of resident Care Plan and revealed the Focus statement (December 26, 2023), "Patient's is hard of hearing Patient has hearing aid in both ears". The Goal states, "Patient's needs will be met every shift X 90 days." The Interventions states, "Eliminate distractions or background noise. Give clear & simple directions. Staff to adjust tone and volume of voice as needed." The resident Care Plan was initiated 12/26/2023 and created by a Registed Nurse (staff #421), MDS Coordinator and revised on 12/27/2023 by (staff #421), MDS Coordinator. Review of Case Management Progress Note (December 21, 2023 at 4:24 PM) and revealed admission was conducted with the resident expressing verbal understanding and all questions were answered at this time. Note Text: Suzann arrived safely to the facility via stretcher with AZ Patient Transport. This writer welcomed & greeted patient upon her arrival to the facility and provided the room number she will be going into. This writer spoke with the r

25(d) Accidents.483.25(d)(1)(2)Corrected Jan 11, 2024

Based on observations, resident and staff interviews, and facility documentation, the facility failed to ensure that one resident (#42) was free from the accident hazard of self-administering medications not ordered by the physician. This deficient practice could result in resident taking medications with contraindications. Findings include: Resident #42 admitted to the facility on November 18, 2023 with a hip fracture, Deep Venous Thrombosis Prophylaxis, and history of breast cancer. She had a physician's order for an injection of the anticoagulant Enoxaparin 40 mg (milligram) one time a day dated 11/19/23, and supplement which included two 500mg Ascorbic Acid Tablets ordered 11/18/2023 and two tablets of Cholecalciferol Oral Tablet 25 micrograms ordered 11/18/2023. Review of the Medication Administration Record for December 2023 showed she received all the above medications as ordered. According to the Minimum Data Set assessment conducted on 11/21/23 she scored a 10 on the Brief Interview for Mental Status, which indicates moderate cognitive impairment. In the care plan initiated on 11/18/2023, Resident #42 has a goal for not having any complications due to not receiving cancer treatment during her stay at the facility. Resident #42 is also care planned for anticoagulant use. Interventions for these goals includes administer medications per physician orders and monitor frequently. On 12/26/23 at 10:01 AM, surveyor observed a pill box with medication on Resident #42's bedside table. On another counter in her room were medications including Triphala 1000 mg capsules, Vitamin D3, Vitamin K, and 800 mg calcium supplement. On a second observation on 12/26/23 at 2:22 PM, surveyor observed Registered Nurse (RN) Staff #210 inside Resident #42's room passing medication. On 12/26/23 at 2:27 PM surveyor entered the room to interview Resident #42 privately. Her husband was present. Resident #42 stated she did not recall doing a self-administration of medications assessment. She confirmed she does take the medications and the doctor is aware and had told her he is okay with it. Husband stated the pill box still had some days with pills in it and expressed upset that his wife had not been taking them as she should have been. In an interview with RN Staff #210 on 12/26/23 at 2:32 PM when asked how residents are assessed for whether they can self-administer medications or not, she stated the nurse will determine if the patient is eligible and if so, let the provider know so that they can input an order for self-administration of medications. If approved for self-administration of medications, then the resident will keep their medications in their room in the bedside drawer. When asked specifically about the medications in Resident #42's room, Staff #210 stated she would need to check in the EHR (electronic health record) for the orders and if she could self-administer medications. In a follow up interview with staff #210 on the same day at 3:01 PM, she clarif

An administrator shall ensure that a care plan for a resident:R9-10-414.B.3.b.Corrected Jan 11, 2024

Based on observations, resident and staff interviews, and facility documentation, the facility failed to ensure that one resident (#42) was free from the accident hazard of self-administering medications not ordered by the physician. This deficient practice could result in resident taking medications with contraindications. Findings include: Resident #42 admitted to the facility on November 18, 2023 with a hip fracture, Deep Venous Thrombosis Prophylaxis, and history of breast cancer. She had a physician's order for an injection of the anticoagulant Enoxaparin 40 mg (milligram) one time a day dated 11/19/23, and supplement which included two 500mg Ascorbic Acid Tablets ordered 11/18/2023 and two tablets of Cholecalciferol Oral Tablet 25 micrograms ordered 11/18/2023. Review of the Medication Administration Record for December 2023 showed she received all the above medications as ordered. According to the Minimum Data Set assessment conducted on 11/21/23 she scored a 10 on the Brief Interview for Mental Status, which indicates moderate cognitive impairment. In the care plan initiated on 11/18/2023, Resident #42 has a goal for not having any complications due to not receiving cancer treatment during her stay at the facility. Resident #42 is also care planned for anticoagulant use. Interventions for these goals includes administer medications per physician orders and monitor frequently. On 12/26/23 at 10:01 AM, surveyor observed a pill box with medication on Resident #42's bedside table. On another counter in her room were medications including Triphala 1000 mg capsules, Vitamin D3, Vitamin K, and 800 mg calcium supplement. On a second observation on 12/26/23 at 2:22 PM, surveyor observed Registered Nurse (RN) Staff #210 inside Resident #42's room passing medication. On 12/26/23 at 2:27 PM surveyor entered the room to interview Resident #42 privately. Her husband was present. Resident #42 stated she did not recall doing a self-administration of medications assessment. She confirmed she does take the medications and the doctor is aware and had told her he is okay with it. Husband stated the pill box still had some days with pills in it and expressed upset that his wife had not been taking them as she should have been. In an interview with RN Staff #210 on 12/26/23 at 2:32 PM when asked how residents are assessed for whether they can self-administer medications or not, she stated the nurse will determine if the patient is eligible and if so, let the provider know so that they can input an order for self-administration of medications. If approved for self-administration of medications, then the resident will keep their medications in their room in the bedside drawer. When asked specifically about the medications in Resident #42's room, Staff #210 stated she would need to check in the EHR (electronic health record) for the orders and if she could self-administer medications. In a follow up interview with staff #210 on the same day at 3:01 PM, she clarif

Dec 25, 2023Other

42 CFR 483.41(a) Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a Recertification survey for Medicare under LSC 2012, Chapter 19, Existing. The entire Skilled Nursing Facility, was surveyed on January 3, 2024. . The facility meets the standards, based on acceptance of a plan of correction.

NFPA 101Corrected Jan 8, 2024

Based on observation the facility failed to maintain several special locking exit doors located in the facility. Failing to ensure the correct amount of force needed to release of the exit doors could cause harm to patients and/or staff in an emergency NFPA 101 Life Safety Court, 2012, Chapter 18, Section, 18.2.2.2.4 "Doors within a required means of egress shall not be equipped with a latch or lock that requires the use of a tool or key from the egress side." Exception No. 2 "Delayed-egress locks complying with 7.2.1.6.1 shall be permitted, provided that not more than one such device is located in any egress path. Section 7.2.1.6.1 "Special Locking Arrangements" " (c) An irreversible process shall release the lock within 15 to 30 seconds upon application of a force to the release device required in 7.2.1.5.4 that shall not be required to exceed 15 lbs nor be required to be continuously applied for more than 3 seconds. The initiation of the release process shall activate an audible signal in the vicinity of the door. Once the door lock has been released by the application of force to the releasing device, relocking shall be by manual means only." Findings include: Observations made while on tour on January 3, 2024, revealed the following; 1) the third floor "C" Hall delayed egress door exit door failed to open with a force of less than 15 lbf. The panic bar was pushed and set off the irreversible process at 34 lbf 2) the third floor "B" Hall delayed egress door exit door failed to open with a force of less than 15 lbf. The panic bar was pushed and set off the irreversible process at 25 lbf 3) the third floor "A" Hall delayed egress door exit door failed to open with a force of less than 15 lbf. The panic bar was pushed and set off the irreversible process at 45 lbf 4) the second floor "C" Hall delayed egress door exit door failed to open with a force of less than 15 lbf. The panic bar was pushed and set off the irreversible process at 45 lbf 5) the second floor "B" Hall delayed egress door exit door failed to open with a force of less than 15 lbf. The panic bar was pushed and set off the irreversible process at 35 lbf 6) the second floor "A" Hall delayed egress door exit door failed to open with a force of less than 15 lbf. The panic bar was pushed and set off the irreversible process at 46 lbf During the exit conference on January 3, 2024, the above findings were again acknowledged by the management team.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Center at Val Vista, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Veritas Management Group

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 5 of 15 (Best)

Ownership & Management

Owners

Murdock, Monte

Owner

50%

Senkoff, Alexander

Owner

50%

Key personnel

Esmas, BartolomeOfficer / DirectorDunlap, RobertOfficer / DirectorOtt, DavidOfficer / DirectorVeritas Management Group LLCManagerMurdock, MonteManager
Source: Medicare provider data

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References & Resources

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