Wellsprings of Gilbert
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 99 Google reviews

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What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, the recurring reports of hygiene neglect and poor communication are significant red flags. If you choose this facility, ensure you have a family member present daily to monitor care and advocate for your loved one, as the facility has shown a pattern of dismissing family concerns.
Google Reviews
Google Reviews
99 reviews on Google“Wellsprings of Gilbert receives high praise for its modern, clean facility and generally attentive nursing and therapy staff. However, a segment of families reports serious concerns regarding neglect, poor hygiene, and inadequate communication during medical crises. Prospective families should weigh the positive environment against these specific, concerning reports of inconsistent care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly regarded physical and occupational therapy teams
- Spacious private rooms with private showers
- Responsive and helpful admissions and case management staff
Concerns
- Inconsistent or neglected hygiene care (e.g., missed showers, patient left in soiled condition) (mentioned by 3 reviewers)
- Poor communication and lack of transparency regarding medical status and test results (mentioned by 3 reviewers)
- Inadequate staffing levels leading to delayed medication administration and call-light response (mentioned by 3 reviewers)
- Retaliatory behavior from staff when families raise concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred process for families to share concerns or updates directly with management to ensure they are addressed promptly?
- 2Given the facility's smaller size of 32 residents, how do you ensure consistent daily hygiene routines and shower schedules for each individual?
- 3Could you walk me through your standard protocol for updating families on medical status changes or test results to ensure we stay fully informed?
- 4With the focus on physical and occupational therapy here, how do you balance those sessions with daily social activities to keep residents engaged and active?
- 5What steps do you take to ensure that call lights are answered in a timely manner, especially during shift changes or busier times of the day?
- 6Since medication management is a critical part of care, how do you track and verify that medications are administered exactly on schedule for each resident?
Personalized based on this facility's data
Key Review Excerpts
“My mom is not able to use her call button (she's 90) and doesn't really understand what it is, so the administrator suggested we move her closer to the nurses station so they can do more routine checks on her. (Peace of mind). This was accomplished the same day they suggested it.”
“The therapists that worked with me in the gym were very good. Katie, Cathey, Mario and Marichu. ... Shower list was posted in my room when they were to be given. My days were Tuesday and Friday. I never was given a shower on Tuesday and a total of showers was three (3) I was given in the seven (7) weeks and two days that I was there.”
“They were incompetent and lied to the family. Their staff stated decisions were made on test results. When asked to see the results, they admitted they didn't have them yet. For the first week they refused to turn the patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wellsprings of Gilbert has 11 federal deficiencies across three surveys, all corrected by the facility. The main issues involve fire safety systems (sprinklers, smoke barriers, cooking facilities), basic resident care (treatment plans, incontinence care), and building safety requirements. Most deficiencies appear to be one-time occurrences rather than persistent problems, suggesting the facility addresses identified issues when found.
Oct 2, 2024Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 11, 2023Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Jun 22, 2022Routine3
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 24, 2026ComplaintCleanReport
The complaint survey was conducted on 3/24/26, with investigation of intake: 00158262. There were no deficiencies cited.
Dec 2, 2025Other
Based on observation, it was determined that the facility failed to ensure that all parts of the facility were provided with sprinkler system coverage. Failing to provide sprinkler coverage in all areas of the facility by blocking the sprinkler heads could result in the sprinkler not controlling the fire, which could cause harm to the patients.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Based on observation, the is missing exit signage above the nurses station in “A†wings that is the designated exit path per wall signage for evacuation. No exit signage could cause harm to the patients and/or staff in the event of a fire or emergency.
Based on observations during the tour conducted on December 2, 2025, it was determined that the facility failed to ensure that a restraint chain (tether) was properly installed on the kitchen appliances to protect the gas connection. Failure to protect connections on appliances that are on casters or wheels can result in a rupture of gas or electric connections, resulting in a risk of fire events.Â
Sep 2, 2025ComplaintCleanReport
The state complaint survey was conducted on September 2, 2025 of the following complaint numbers: 00141421 and 00142765. There were no deficiencies cited.
Mar 21, 2025ComplaintCleanReport
An investigation was conducted on March 21, 2025 of intake # SF00122814. There were no deficiencies cited.
Nov 1, 2024ComplaintCleanReport
A complaint survey was conducted on November 1, 2024 for the investigation of intake # AZ00217569, AZ00217648. There were no deficiencies cited.
Sep 30, 2024ComplaintCleanReport
The State compliance survey was conducted September 30, 2024 through October 2, 2024, in conjunction with the investigation of complaints AZ00213332, AZ00212233, AZ00216791, and AZ00211434. The were no deficiencies were cited.
Sep 30, 2024Other
42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification, survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on October 08, 2024. The facility meets the standards, based on acceptance of a plan of correction.
Based on observation and interviews the facility failed to provide automatic sprinkler protection for the attached pergola on the south side of the building. The pergola is over four feet in width. Failing to provide automatic sprinklers to all areas of the facility could cause harm to residents and/or staff in time of a fire. NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on October 8, 2024, revealed a wooden pergola that is tied into the building on the south side of the building was not sprinklered. The pergola extends ten feet off the building. Management staff acknowledged during the facility tour and exit conference on October 8, 2024.
Based on observation the facility failed to properly seal drywall patches above the ceiling tiles of the therapy room fire doors and the wall to the right of the door. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility which could cause harm to the patients in the time of a fire. NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.7.3 "Any required smoke barrier shall be constructed in accordance with Section 8.5 and shall have a fire-resistance rating of at least \'bd hour." Chapter 8, Section 8.5.6.2 Penetrations for cables cable trays, conduits, pipes, tubes, vents wires, and similar items to accommodate electrical, plumbing, and communications systems that pass through a wall, floor or /ceiling assembly constructed as a smoke barrier, or through the ceiling membrane of the roof /ceiling of a smoke barrier assembly shall be protected by a system or material capable of restricting the transfer of smoke. Findings include: Observations made while on tour on October 08, 2024, observations above the ceiling tiles revealed drywall repairs measuring approximately 4 inches by 4 inches above the fire doors of the therapy room, and the wall to the right of the door were not properly sealed. The management team again acknowledged the above-listed findings during the exit conference on October 8, 2024.
Aug 26, 2024ComplaintCleanReport
The complaint survey was conducted on August 26, 2024 for the investigation of complaint# AZ00214884 and AZ00214737. No deficiencies were cited.
Ownership & Operations
Who Operates This Facility
Wellsprings of Gilbert
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 328 (Best)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit wellspringsgilbert.com
Medicare data downloads
Original nursing home datasets
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