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Nursing Home Top Rated

Wellsprings of Gilbert

Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

3319 South Mercy Road, Gilbert Medical Center · Gilbert, AZ 8529732 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 99 Google reviews

5
4
3
2
1
Wellsprings of Gilbert Nursing Home in Gilbert, AZ — Street View
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What this means for your family

While the facility is physically beautiful and offers excellent physical therapy, the recurring reports of hygiene neglect and poor communication are significant red flags. If you choose this facility, ensure you have a family member present daily to monitor care and advocate for your loved one, as the facility has shown a pattern of dismissing family concerns.

Google Reviews

Google Reviews

99 reviews on Google
Wellsprings of Gilbert receives high praise for its modern, clean facility and generally attentive nursing and therapy staff. However, a segment of families reports serious concerns regarding neglect, poor hygiene, and inadequate communication during medical crises. Prospective families should weigh the positive environment against these specific, concerning reports of inconsistent care.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities7.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Modern, clean, and well-maintained facility
  • Highly regarded physical and occupational therapy teams
  • Spacious private rooms with private showers
  • Responsive and helpful admissions and case management staff

Concerns

  • Inconsistent or neglected hygiene care (e.g., missed showers, patient left in soiled condition) (mentioned by 3 reviewers)
  • Poor communication and lack of transparency regarding medical status and test results (mentioned by 3 reviewers)
  • Inadequate staffing levels leading to delayed medication administration and call-light response (mentioned by 3 reviewers)
  • Retaliatory behavior from staff when families raise concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(38)4.62025(41)4.32026(16)

Distribution · 95 analyzed

5
86
4
0
3
0
2
0
1
9
29 reviews posted between Nov 13, 2024Nov 14, 2024 · 29 were 5-star
16 reviews posted between Oct 15, 2025Oct 18, 2025 · 16 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is your preferred process for families to share concerns or updates directly with management to ensure they are addressed promptly?
  • 2Given the facility's smaller size of 32 residents, how do you ensure consistent daily hygiene routines and shower schedules for each individual?
  • 3Could you walk me through your standard protocol for updating families on medical status changes or test results to ensure we stay fully informed?
  • 4With the focus on physical and occupational therapy here, how do you balance those sessions with daily social activities to keep residents engaged and active?
  • 5What steps do you take to ensure that call lights are answered in a timely manner, especially during shift changes or busier times of the day?
  • 6Since medication management is a critical part of care, how do you track and verify that medications are administered exactly on schedule for each resident?

Personalized based on this facility's data


Key Review Excerpts

My mom is not able to use her call button (she's 90) and doesn't really understand what it is, so the administrator suggested we move her closer to the nurses station so they can do more routine checks on her. (Peace of mind). This was accomplished the same day they suggested it.

Long-term resident's family · 2025★★★★★

The therapists that worked with me in the gym were very good. Katie, Cathey, Mario and Marichu. ... Shower list was posted in my room when they were to be given. My days were Tuesday and Friday. I never was given a shower on Tuesday and a total of showers was three (3) I was given in the seven (7) weeks and two days that I was there.

Rehab patient · 2025☆☆☆☆

They were incompetent and lied to the family. Their staff stated decisions were made on test results. When asked to see the results, they admitted they didn't have them yet. For the first week they refused to turn the patient.

Family member · 2025☆☆☆☆
Source: 99 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.13hrs
OK
Registered nurses for medical care
Total Nursing
4.22hrs
OK
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
81.8%
AZ
91.3%
Maricopa
93.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.8%
Better than Avg
Here
89.8%
US
79.8%
AZ
87.3%
Maricopa
89.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (7.6)
Clean record — no deficiencies

Wellsprings of Gilbert has 11 federal deficiencies across three surveys, all corrected by the facility. The main issues involve fire safety systems (sprinklers, smoke barriers, cooking facilities), basic resident care (treatment plans, incontinence care), and building safety requirements. Most deficiencies appear to be one-time occurrences rather than persistent problems, suggesting the facility addresses identified issues when found.

Oct 2, 2024Routine
2
0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Aug 11, 2023Routine
6
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Jun 22, 2022Routine
3
0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

12total
14deficiencies
Mar 24, 2026Complaint
CleanReport

The complaint survey was conducted on 3/24/26, with investigation of intake: 00158262. There were no deficiencies cited.

Dec 2, 2025Other
NFPA 101 Federal

Based on observation, it was determined that the facility failed to ensure that all parts of the facility were provided with sprinkler system coverage. Failing to provide sprinkler coverage in all areas of the facility by blocking the sprinkler heads could result in the sprinkler not controlling the fire, which could cause harm to the patients.

NFPA 101 FederalCorrected Jan 15, 2026

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.

NFPA 101 FederalCorrected Dec 24, 2025

Based on observation, the is missing exit signage above the nurses station in “A” wings that is the designated exit path per wall signage for evacuation. No exit signage could cause harm to the patients and/or staff in the event of a fire or emergency.

NFPA 101 FederalCorrected Dec 23, 2025

Based on observations during the tour conducted on December 2, 2025, it was determined that the facility failed to ensure that a restraint chain (tether) was properly installed on the kitchen appliances to protect the gas connection. Failure to protect connections on appliances that are on casters or wheels can result in a rupture of gas or electric connections, resulting in a risk of fire events.Â

Sep 2, 2025Complaint
CleanReport

The state complaint survey was conducted on September 2, 2025 of the following complaint numbers: 00141421 and 00142765. There were no deficiencies cited. 

Mar 21, 2025Complaint
CleanReport

An investigation was conducted on March 21, 2025 of intake # SF00122814. There were no deficiencies cited.

Nov 1, 2024Complaint
CleanReport

A complaint survey was conducted on November 1, 2024 for the investigation of intake # AZ00217569, AZ00217648. There were no deficiencies cited.

Sep 30, 2024Complaint
CleanReport

The State compliance survey was conducted September 30, 2024 through October 2, 2024, in conjunction with the investigation of complaints AZ00213332, AZ00212233, AZ00216791, and AZ00211434. The were no deficiencies were cited.

Sep 30, 2024Other

42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification, survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on October 08, 2024. The facility meets the standards, based on acceptance of a plan of correction.

NFPA 101Corrected Nov 14, 2024

Based on observation and interviews the facility failed to provide automatic sprinkler protection for the attached pergola on the south side of the building. The pergola is over four feet in width. Failing to provide automatic sprinklers to all areas of the facility could cause harm to residents and/or staff in time of a fire. NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on October 8, 2024, revealed a wooden pergola that is tied into the building on the south side of the building was not sprinklered. The pergola extends ten feet off the building. Management staff acknowledged during the facility tour and exit conference on October 8, 2024.

NFPA 101Corrected Oct 14, 2024

Based on observation the facility failed to properly seal drywall patches above the ceiling tiles of the therapy room fire doors and the wall to the right of the door. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility which could cause harm to the patients in the time of a fire. NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.7.3 "Any required smoke barrier shall be constructed in accordance with Section 8.5 and shall have a fire-resistance rating of at least \'bd hour." Chapter 8, Section 8.5.6.2 Penetrations for cables cable trays, conduits, pipes, tubes, vents wires, and similar items to accommodate electrical, plumbing, and communications systems that pass through a wall, floor or /ceiling assembly constructed as a smoke barrier, or through the ceiling membrane of the roof /ceiling of a smoke barrier assembly shall be protected by a system or material capable of restricting the transfer of smoke. Findings include: Observations made while on tour on October 08, 2024, observations above the ceiling tiles revealed drywall repairs measuring approximately 4 inches by 4 inches above the fire doors of the therapy room, and the wall to the right of the door were not properly sealed. The management team again acknowledged the above-listed findings during the exit conference on October 8, 2024.

Aug 26, 2024Complaint
CleanReport

The complaint survey was conducted on August 26, 2024 for the investigation of complaint# AZ00214884 and AZ00214737. No deficiencies were cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wellsprings of Gilbert

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 9 of 328 (Best)

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Keetch, ChadOfficer / DirectorBermeo, CezanneManagerPetty, ScottManagerCreed Health Holdings LLCAdp of the SnfEnsign Services INCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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