The Cardinal at North Hills
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 89 Google reviews
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What this means for your family
The Cardinal offers a high-end, resort-like environment that is excellent for independent living and active seniors. However, if you are considering the memory care or assisted living units, we strongly recommend asking for a tour of the specific wing and inquiring about current staff-to-resident ratios, as some families have reported concerns regarding the level of care provided in those areas.
Google Reviews
Google Reviews
89 reviews on Google“The Cardinal at North Hills is a high-end senior living community that receives overwhelming praise for its resort-style amenities, vibrant location, and professional staff. While the vast majority of residents and families report a luxurious and supportive environment, a small number of reviewers have raised serious concerns regarding the quality of care in the memory care wing, facility maintenance, and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Resort-style amenities and beautiful facilities
- Prime location with walkability to North Hills
- Warm, attentive, and professional staff
- Diverse and engaging resident activities
Concerns
- Understaffing and lack of qualification in memory care (mentioned by 2 reviewers)
- Facility maintenance issues (elevators, pest control) (mentioned by 2 reviewers)
- Administrative/management responsiveness and professionalism (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your prime location in North Hills, what specific opportunities do residents have to safely enjoy the surrounding area and walkability?
- 2I noticed some feedback regarding memory care support; could you walk me through the specific training and qualifications your staff members receive to support residents in that unit?
- 3How does your team ensure consistent communication and responsiveness when families have questions or concerns regarding their loved one's care?
- 4With the facility being quite active, what is your current process for staying on top of routine building maintenance and addressing any immediate repairs?
- 5What does a typical day look like for a resident here, and how do you tailor activities to ensure they remain engaging for everyone?
- 6In the event of a medical emergency, what is your protocol for coordinating care and ensuring families are kept informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The Cardinal experience allows the residents to feel supported and safe without feeling constrained in their interests and activities.”
“My father was in Assisted Living and Memory Care. There were numerous activities each day which he always participated in. The staff were caring, supportive, responsive and very attentive.”
“My dad was in independent living for one year then memory care for 6 months. Independent is fine but they ultimately wanted us to move. There first move is to insist your loved one needs 8 hour help, then 24 hour help. Trust me when I tell you this kisco corporation is in it for the money.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
4
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Residents who lost too much weight
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Cardinal at North Hills has a pattern of building safety and fire protection issues that have persisted across multiple surveys, with electrical system problems recurring in both 2023 and 2024. The facility has faced 12 deficiencies over three years, primarily related to fire safety systems, electrical equipment, and building infrastructure, plus one complaint-triggered issue involving failure to properly report suspected abuse. While all deficiencies show correction dates, the repeated electrical and safety violations suggest ongoing maintenance challenges that families should discuss during visits.
Sep 10, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 19, 2024Routine2
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 21, 2023Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Sep 21, 2023
$7,901
Ownership & Operations
Who Operates This Facility
The Cardinal at North Hills
for profit
Chain Affiliation
Kisco Senior Living
2 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 2 (Best)
Ownership & Management
Owners
Kohlberg, Scott
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit kiscoseniorliving.com
Medicare data downloads
Original nursing home datasets
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