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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 90 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
The Cardinal at North Hills has a middle-range Medicare overall rating. Strengths include resort-style amenities and beautiful facilities. Some reviewers note concerns about understaffing and lack of qualification in memory care (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Cardinal at North Hills is a high-end senior living community that receives overwhelming praise for its resort-style amenities, vibrant location, and professional staff. While the vast majority of residents and families report a luxurious and supportive environment, a small number of reviewers have raised serious concerns regarding the quality of care in the memory care wing, facility maintenance, and administrative responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 93 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The Cardinal experience allows the residents to feel supported and safe without feeling constrained in their interests and activities.”
“My father was in Assisted Living and Memory Care. There were numerous activities each day which he always participated in. The staff were caring, supportive, responsive and very attentive.”
“My dad was in independent living for one year then memory care for 6 months. Independent is fine but they ultimately wanted us to move. There first move is to insist your loved one needs 8 hour help, then 24 hour help. Trust me when I tell you this kisco corporation is in it for the money.”
Resident outcomes compared with national, state, and local averages · 12 measures
4
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Cardinal at North Hills has a pattern of building safety and fire protection issues that have persisted across multiple surveys, with electrical system problems recurring in both 2023 and 2024. The facility has faced 12 deficiencies over three years, primarily related to fire safety systems, electrical equipment, and building infrastructure, plus one complaint-triggered issue involving failure to properly report suspected abuse. While all deficiencies show correction dates, the repeated electrical and safety violations suggest ongoing maintenance challenges that families should discuss during visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Sep 21, 2023
$7,901
The Cardinal at North Hills
for profit
Kisco Senior Living
2 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 2 (Highest rating)
Owners
Kohlberg, Scott
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
90 reviews from families & visitors
Official Website
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Original nursing home datasets
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