The Bristal at Massapequa
Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
The Bristal at Massapequa is highly regarded for its vibrant social atmosphere and attentive staff, making it a strong choice for residents who value an active lifestyle. However, given reports regarding medical follow-through and administrative transparency, we recommend that families maintain active oversight, perhaps by installing a camera in the room and keeping a detailed log of all medical incidents and communication with management.
Google Reviews
Google Reviews
54 reviews on Google“The Bristal at Massapequa is widely praised by families for its warm, professional staff and hotel-like atmosphere. Reviewers frequently highlight the high quality of food, diverse activities, and the cleanliness of the facility as key reasons for their satisfaction. While the vast majority of feedback is glowing, a small number of families have raised serious concerns regarding medical response times and administrative transparency.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- Clean, well-maintained, and elegant facility
- Engaging and diverse activity programming
- High-quality dining and food service
Concerns
- Delayed medical response or follow-up after resident injury (mentioned by 2 reviewers)
- Concerns regarding missing personal items and administrative transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your daily operations?
- 2With such a diverse activity calendar, what are some of the most popular ways residents here typically spend their afternoons to stay engaged and connected?
- 3Could you walk us through the internal communication process for when a resident has a health incident, so we understand how families are kept in the loop regarding medical follow-ups?
- 4We appreciate how elegant and well-maintained the facility is; what protocols do you have in place to ensure residents' personal belongings are tracked and managed securely?
- 5Since you have a smaller community of 86 residents, how does that size help your staff provide more personalized attention to each individual's daily needs?
- 6How do you balance the dining experience to ensure it remains high-quality while also catering to the specific dietary preferences or nutritional requirements of your residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff is attentive, caring, fun loving and responsive to my Mother’s needs. Our choice for my Mother’s care was an obvious one when making an important care and life decision.”
“The entire staff at the Bristal made the final three years of my Aunts life very special. She thrived within the community, established a group of friends and was always kept active.”
“The grounds and facility are beautiful and clean. All of the staff are so friendly and kind. As soon as you walk in the door you are greeted by Anna or Pauline, two of the nicest women, who make you feel so welcomed.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
No violations found in inspection history
Ownership & Operations
Who Operates This Facility
Eb Care at Massapequa, LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit thebristal.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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