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Nursing HomeMedicaid

Parkview Care and Rehabilitation Center, INC

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

5353 Merrick Road, Massapequa, NY 11758169 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 144 Google reviews

5
4
3
2
1
Parkview Care and Rehabilitation Center, INC Nursing Home in Massapequa, NY — Street View
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What this means for your family

Parkview offers a strong rehabilitation program that has helped many patients regain mobility, making it a viable option for short-term recovery. However, families should be aware of consistent reports regarding understaffing and slow response times. We strongly recommend visiting during off-hours or weekends to observe the facility's responsiveness firsthand before making a decision.

Google Reviews

Google Reviews

144 reviews on Google
Parkview Care and Rehabilitation Center receives highly polarized reviews, with many families praising the facility for its effective physical therapy programs and friendly, attentive staff. However, a significant number of reviewers report serious concerns regarding understaffing, neglect, and poor communication, particularly during off-hours and weekends. Families considering this facility should weigh the positive reports of successful rehabilitation against the recurring complaints about basic care standards and responsiveness.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean7.0Activities8.0Meds4.0Memory2.0Comms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Friendly and welcoming reception/concierge staff
  • Compassionate nursing care (noted by many)

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
  • Poor communication and lack of accountability from nursing staff (mentioned by 6 reviewers)
  • Inadequate hygiene and assistance with basic needs (e.g., changing, hydration) (mentioned by 7 reviewers)
  • Low-quality or poorly prepared food (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(6)'18(4)'20(4)'22(9)'24(13)'26(31)

Distribution · 147 analyzed

5
93
4
20
3
6
2
2
1
26

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and hydration needs?
  • 2I noticed some feedback regarding communication; could you walk me through the standard process for how family members are updated on changes in a resident's health or care plan?
  • 3With the current staffing rating, how does the facility manage response times for call lights, especially during evening or weekend shifts?
  • 4I see that physical and occupational therapy are strong points here; how are those sessions integrated into a resident's daily schedule to ensure they stay active?
  • 5Regarding the dining experience, what steps are being taken to improve the quality and variety of the meals served to residents?
  • 6How does your nursing team coordinate with outside specialists to ensure consistent medication management for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

The PT here was great. They really got my strength back. The nurses here are good. I’d recommend this place to anyone.

Rehab patient · 2025★★★★★

The nurses and staff in back with the patients are horrible, rude and lazy! I asked a nurse for assistance moving my grandmother and she told me no because she was waiting for the next nurse to come in and relieve her.

Long-term resident's family · 2024★★☆☆☆

My Father was rushed to the Hospital from Parkview to St Joseph’s emergency room on Memorial day, due to the gross negligence and incompetence of the nurses and aides.

Long-term resident's family · 2024☆☆☆☆
Source: 144 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
57%
Registered nurses for medical care
Total Nursing
3.12hrs
76%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.6%
Mixed vs Avgs
Here
17.6%
US
12.1%
NY
18.9%
Nassau
31.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
19.5%
NY
13.3%
Nassau
14.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.4%
NY
20.2%
Nassau
15.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
15.4%
NY
13.8%
Nassau
13.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
93.4%
NY
91.3%
Nassau
93.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.3%
NY
13.8%
Nassau
11.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.6%
Worse than Avg
Here
56.6%
US
79.7%
NY
78.8%
Nassau
83.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.8%
Worse than Avg
Here
70.8%
US
81.8%
NY
77.0%
Nassau
81.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
NY
1.2%
Nassau
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)

This facility shows recurring issues across three key areas: care planning, medication management, and fire safety systems, with all 24 deficiencies corrected by the provider. Care planning problems appeared in all three surveys, indicating persistent challenges in developing comprehensive resident care plans. Medication management issues, including pharmacy reviews and drug labeling, occurred twice. Fire safety deficiencies involving sprinkler systems, alarms, and emergency exits were found in multiple inspections, suggesting ongoing facility maintenance concerns.

Apr 3, 2025Routine
10
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 15, 2023Routine
8
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Nov 19, 2021Routine
6
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parkview Care and Rehabilitation Center, INC

Organization Type

for profit

Chain Affiliation

Chain Name

Philosophy Care Centers

Chain Size

3 facilities nationwide

Chain avg rating: 3.0/5 · Rank 2 of 5 (Best)

Ownership & Management

Owners

Ornstein, Marton

Owner

10%

Philipson, Bent

Owner

15%

Strauss, Jennifer

Owner

5%

Key personnel

Tbk Bank Ssb5% or Greater Security InterestPititto, RosemaryW-2 Managing EmployeeLanda, BenjaminOfficer / DirectorPhilipson, BentOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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