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Assisted Living

The Bridges on Parkview

Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.

105 W Parkview Dr, Henderson, NC 2753686 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 34 Google reviews

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What this means for your family

The facility offers a beautiful environment and exceptional rehab and memory care staff that families frequently praise. However, you should specifically inquire about the frequency of housekeeping services and ensure that the level of assistance provided meets your loved one's specific needs for daily activities like eating.

Google Reviews

Google Reviews

34 reviews on Google
The Bridges on Parkview is highly regarded for its beautiful, modern facilities and a compassionate staff that many families find incredibly supportive during transitions. While many praise the memory care and rehab services, some family members have raised serious concerns regarding inconsistent housekeeping and the need for more intensive assistance with daily tasks like eating.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean6.0Activities5.0MedsN/AMemory8.0Comms7.0Value5.0

Strengths

  • Compassionate and professional staff
  • Beautiful, clean, and modern building
  • Excellent rehab and therapy services
  • Warm and welcoming atmosphere for residents

Concerns

  • Inadequate housekeeping and cleaning frequency
  • Lack of assistance with essential daily tasks like eating

Rating Trends

Tap a year to see what changed

2344.32024(3)4.12025(14)4.42026(13)

Distribution · 30 analyzed

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How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1The building looks so modern and beautiful; how often does the housekeeping team perform deep cleaning of the resident rooms and common areas?
  • 2I noticed the staff is described as very professional and welcoming; how do you ensure that same level of compassion is maintained during meal times, especially when residents might need extra help with eating?
  • 3Since the facility offers excellent rehab and therapy services, how do you coordinate care between the therapists and the daily living staff?
  • 4We would love to hear more about the dining experience; can you tell us about the menu variety and how much input residents have in their daily meals?
  • 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
  • 6What kind of social activities or community outings are planned to help residents enjoy the warm atmosphere here?

Personalized based on this facility's data


Key Review Excerpts

Dr. White in the rehab department is phenomenal. She's really caring to my dad. He talks about her all to time.

Rehab patient's family · 2026★★★★★

My mom has early onset dementia. She is only 67. The Bridges on Parkview employees have been amazing to work with and very good to her!

Memory care family member · 2025★★★★★

The place is very nice, brand new. The staff is polite and friendly. The food is good. However, the housekeeping leaves a lot to be desired.

Long-term resident's family · 2025★★☆☆☆
Source: 34 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

9total
9deficiencies
Mar 13, 2026Complaint
Personal Care and SupervisionD 270

The facility failed to provide supervision in accordance with a resident's assessed needs and care plan. Specifically, one resident was not checked on for at least five hours and was subsequently found lying on the floor with hip and leg pain.

Dec 18, 2025Routine
Addendum per telephone conversationD0299

The Administrator, Destiny Ellis, has been identified as the individual responsible for conducting all audits. This update was documented via a telephone conversation on January 10, 2025.

Dec 17, 2025Follow-up
Housekeeping And FurnishingsD 074

The facility failed to ensure that floors in resident rooms within the Special Care Unit were kept clean. Observations in rooms #501 and #503 revealed accumulated dust, debris, food wrappers, and cobwebs under furniture and along baseboards. Additionally, housekeeping frequency was reported by a resident as only occurring once weekly.

Dec 17, 2025Follow-up
Housekeeping And FurnishingsD 074

The facility failed to ensure that floors were kept clean in residents' rooms within the Special Care Unit (SCU). Observations of resident room #501 on 12/16/25 and 12/17/25 revealed that the floors were not maintained in a clean, safe, and functional condition.

Sep 29, 2025Complaint
Housekeeping And FurnishingsD 074

The facility failed to ensure that floors were kept clean in the hallways, common areas, and residents' rooms within the Assisted Living and Special Care Units. Evidence included a local health department report noting soiled linen stored on the floor and recent pest control treatments for cockroaches, ants, and bed bugs.

Sep 29, 2025Complaint
Housekeeping And FurnishingsD 074

The facility failed to ensure that floors were kept clean in the hallways, common areas, and residents' rooms within the Assisted Living (AL) and Special Care Unit (SCU). Observations and record reviews indicated that floor coverings were not maintained in a clean and safe condition.

Jul 14, 2025Complaint
Housekeeping And FurnishingsD 074

The facility failed to ensure floors were kept clean in hallways, common areas, and resident rooms within the Assisted Living and Special Care Units. Observations revealed dirt, debris, and dead insects on floors in multiple hallways and living areas. Additionally, documentation showed soiled linen was stored on the floor.

Jul 14, 2025Complaint
Housekeeping And FurnishingsD 074

The facility failed to ensure that floors were kept clean in the hallways, common areas, and residents' rooms within the Assisted Living unit, as well as in the hallways and day room of the Special Care Unit.

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References & Resources

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