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Nursing HomeMedicaid Investigative

Camellia Gardens Center for Nursing and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

280 South Beckford Drive, Henderson, NC 2753678 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 41 Google reviews

5
4
3
2
1
Camellia Gardens Center for Nursing and Rehab Nursing Home in Henderson, NC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (7 vs median 4.0)
  • High RN turnover (83%)

Bottom 25% in NC · Critically understaffed (RN) · Worst in ALLIANCE HEALTH GROUP chain · $74,576 in fines

Source: Medicare data

What this means for your family

While the facility has seen recent improvements under new leadership, families should be aware of persistent issues with communication and staffing levels. We strongly recommend visiting during off-hours to observe response times and verifying that your loved one's room phone is fully functional before admission.

Google Reviews

Google Reviews

41 reviews on Google
Camellia Gardens Center for Nursing and Rehab presents a highly polarized experience for families, with recent reviews highlighting a divide between improved leadership and persistent operational failures. While some families praise the new administration and specific nursing staff for their attentiveness, others report critical issues including poor communication, understaffing, and concerns regarding patient safety and medication management.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean2.0Activities8.0Meds2.0Memory5.0Comms3.0ValueN/A

Strengths

  • Responsive new leadership team
  • Effective physical and occupational therapy
  • Dedicated individual nursing staff members
  • Active community and spiritual engagement

Concerns

  • Chronic understaffing and slow response to call bells (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
  • Inconsistent or poor quality of care (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2341.02020(1)1.02021(1)4.22022(5)4.02023(3)2.42024(8)3.62025(17)3.92026(8)

Distribution · 43 analyzed

5
19
4
7
3
2
2
3
1
12

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see the focus on spiritual engagement and community here; what kind of daily activities or social events do residents participate in?
  • 2I noticed some positive feedback regarding the new leadership team; what specific changes have been implemented recently to improve the resident experience?
  • 3How does the nursing team ensure that call bells are answered promptly, especially during the night shifts?
  • 4Can you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
  • 5What is the protocol for handling medical emergencies after hours, and how is the family notified?
  • 6What steps are currently being taken to address facility maintenance and ensure the resident rooms and common areas are kept in top condition?

Personalized based on this facility's data


Key Review Excerpts

I’m happy for the new leadership team. There has definitely been an improvement in overall care! To the point that the administrator and nursing director being available off hours for concerns.

Long-term resident's family · 2025★★★★★

Only good thing about this place is rehab the oppanient therapy and physical therapist are great …they are great here and the cnn aren’t too good at night

Family member · 2025★★★☆☆

My mother has only been with these people for 2 weeks and outside of the inconsistent care and the things that she is saying have gone missing we've been met with rude and frankly potentially dangerous staff behavior.

Memory care family member · 2025☆☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
30%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

12

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility76.5%
Worse than Avg
Here
76.5%
US
95.5%
NC
94.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.9%
Worse than Avg
Here
29.9%
US
15.5%
NC
14.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
14.4%
NC
16.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility15.9%
Worse than Avg
Here
15.9%
US
5.3%
NC
7.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
15.3%
NC
20.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
81.8%
NC
80.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility34.5%
Worse than Avg
Here
34.5%
US
79.8%
NC
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility10.9%
Worse than Avg
Here
10.9%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
5penalties
Above state avg (5.6)
18 complaint-triggered
$74,576 in fines

Families have filed complaints triggering 18 of 58 deficiencies, raising concerns about facility responsiveness. Recurring problems include medication management, accident prevention and safety, and resident rights violations. While most issues show correction dates, the facility continues to struggle with medication errors and safety hazards across multiple surveys, suggesting persistent care quality challenges that warrant careful consideration.

Jan 30, 2026Routine
4
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0887Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0628Minimal · Pattern

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Dec 3, 2025Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 19, 2025Complaint
10
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 29, 2024Routine
18
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0576Minimal · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

Aug 29, 2024Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 2, 2024Complaint
2
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Dec 3, 2025

$51,168

Payment Denial

Dec 3, 2025

62-day denial

Fine

Feb 19, 2025

$36,855

Payment Denial

Feb 19, 2025

7-day denial

Fine

Feb 2, 2024

$4,081

Ownership & Operations

Who Operates This Facility

Owner / Operator

Camellia Gardens Center for Nursing and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Alliance Health Group

Chain Size

12 facilities nationwide

Chain avg rating: 1.3/5 · Rank 10 of 10 (Worst)

Ownership & Management

Key personnel

Emanuel, YosefOfficer / DirectorAlliance Health Group LLCManagerDesty, NatalieManagerPrather, TrinaManagerAlliance Health Group LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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