Camellia Gardens Center for Nursing and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 4.0)
- High RN turnover (83%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in ALLIANCE HEALTH GROUP chain · $74,576 in fines
What this means for your family
While the facility has seen recent improvements under new leadership, families should be aware of persistent issues with communication and staffing levels. We strongly recommend visiting during off-hours to observe response times and verifying that your loved one's room phone is fully functional before admission.
Google Reviews
Google Reviews
41 reviews on Google“Camellia Gardens Center for Nursing and Rehab presents a highly polarized experience for families, with recent reviews highlighting a divide between improved leadership and persistent operational failures. While some families praise the new administration and specific nursing staff for their attentiveness, others report critical issues including poor communication, understaffing, and concerns regarding patient safety and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Responsive new leadership team
- Effective physical and occupational therapy
- Dedicated individual nursing staff members
- Active community and spiritual engagement
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
- Inconsistent or poor quality of care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see the focus on spiritual engagement and community here; what kind of daily activities or social events do residents participate in?
- 2I noticed some positive feedback regarding the new leadership team; what specific changes have been implemented recently to improve the resident experience?
- 3How does the nursing team ensure that call bells are answered promptly, especially during the night shifts?
- 4Can you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 5What is the protocol for handling medical emergencies after hours, and how is the family notified?
- 6What steps are currently being taken to address facility maintenance and ensure the resident rooms and common areas are kept in top condition?
Personalized based on this facility's data
Key Review Excerpts
“I’m happy for the new leadership team. There has definitely been an improvement in overall care! To the point that the administrator and nursing director being available off hours for concerns.”
“Only good thing about this place is rehab the oppanient therapy and physical therapist are great …they are great here and the cnn aren’t too good at night”
“My mother has only been with these people for 2 weeks and outside of the inconsistent care and the things that she is saying have gone missing we've been met with rude and frankly potentially dangerous staff behavior.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
12
measures
1
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Residents who lost too much weight
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 18 of 58 deficiencies, raising concerns about facility responsiveness. Recurring problems include medication management, accident prevention and safety, and resident rights violations. While most issues show correction dates, the facility continues to struggle with medication errors and safety hazards across multiple surveys, suggesting persistent care quality challenges that warrant careful consideration.
Jan 30, 2026Routine4
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Dec 3, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 19, 2025Complaint10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 29, 2024Routine18
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Aug 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 2, 2024Complaint2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Dec 3, 2025
$51,168
Payment Denial
Dec 3, 2025
62-day denial
Fine
Feb 19, 2025
$36,855
Payment Denial
Feb 19, 2025
7-day denial
Fine
Feb 2, 2024
$4,081
Ownership & Operations
Who Operates This Facility
Camellia Gardens Center for Nursing and Rehab
for profit
Chain Affiliation
Alliance Health Group
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 10 of 10 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit camelliagardenscnr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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