Legend Oaks Healthcare and Rehabilitation New Braunfels
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 291 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, particularly due to their highly-rated physical and occupational therapy teams. However, if your loved one has complex medical needs, you should closely monitor medication administration and ensure you have a direct line of communication with the business office, as some families have reported administrative delays.
Google Reviews
Google Reviews
291 reviews on Google“Families considering Legend Oaks can expect a highly clean and well-maintained facility with a standout physical therapy and nursing team that many reviewers describe as compassionate and attentive. While the majority of experiences are very positive, some families have reported significant concerns regarding administrative communication, medication management, and occasional lapses in hygiene or responsiveness during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehabilitation services
- Consistently clean and well-maintained facility
- Compassionate and attentive nursing and CNA staff
- Welcoming and professional front-desk/intake process
Concerns
- Administrative and billing communication issues (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Inconsistent responsiveness from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
The owner provides personalized responses that specifically acknowledge the details mentioned in the reviews, such as cleanliness or staff professionalism. The tone is consistently warm, professional, and appreciative of the feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab services; can you tell us more about how those programs are tailored to individual needs?
- 2Since we want to ensure everything is seamless, what is the best way for our family to stay in regular contact with the administrative and billing team?
- 3How does the nursing team manage medication schedules to ensure accuracy and consistency for every resident?
- 4We noticed how clean and well-maintained the facility is; what kind of daily activities or social outings are available to keep residents engaged?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing care?
- 6What steps are being taken to ensure that communication between the nursing staff and family members remains consistent and responsive?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very attentive to my husband care while he was at the facility. And a special thanks to Mona, Maddy CNA's and to Jordan and Jose PT/OT.”
“The staff is very kind. Her CNA Lydia is amazing. The rehab staff is patient and concerned. I have yet to come to the facility and have a lingering bad smell, which is nice.”
“I was critically I'll on July 25th. I was in ICU at Resolute Hospital for 5 days. I selected Legend Oaks Nursing home for Rehab. I spent 30 days there. I loved my Room and my Roommate. I loved the food. It was awesome!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 40 deficiencies across 8 surveys with 12 complaint-triggered issues, indicating families have filed reports about care concerns. The most recurring problems involve staff training and administration, medication management, and care planning and assessments. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and family complaints suggests ongoing operational challenges that warrant careful evaluation during any visit.
Sep 10, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Mar 28, 2025Routine16
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide training in compliance and ethics.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Mar 28, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 6, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 3, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
RIVERWALK HEALTHCARE, INC
GARRETT NEWSOME
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 28 of 84
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
291 reviews from families & visitors
Official Website
Visit legendnewbraunfels.com
Medicare data downloads
Original nursing home datasets
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