Public Google reviewers rate this highly and often mention compassionate and professional care staff. Schedule a visit to confirm the fit.
based on 62 Google reviews
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Public Google reviewers rate The Birches at Harleysville highly. Reviewers highlight: compassionate and professional care staff, engaging resident activities and outings. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Birches at Harleysville is highly regarded by most families for its warm, welcoming atmosphere and a staff that demonstrates genuine compassion, particularly in the memory care unit. While many reviewers praise the high quality of meals and engaging social activities, some families have raised serious concerns regarding medication management and inconsistent hygiene care.
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Key Review Excerpts
“The staff, from administrators to aides, were consistently professional and caring. During my visits, my mom was always well-groomed, and staff gestures like painting her nails lifted her spirits.”
“The Birches Staff has been incredible to work with over the last few months as we transitioned my Aunt into their Memory Care Community in Harleysville. They’ve eliminated all of the anxiety and fear we were facing”
“The aides here at the community were spectacular! I came to The Birches as a short term Respite after having a fall at a wedding reception.”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, The Birches at Harleysville underwent 35 inspections, resulting in 9 clean reports and 53 recorded violations. Documented findings include issues regarding staff training credentials, medication administration protocols, and facility maintenance.
A resident was bitten on the finger by another resident, resulting in a hospital visit and a diagnosis of a human bite.
A resident did not receive required assistance with ambulation and transferring as indicated in their support plan, resulting in them being pushed in a wheelchair without supervision.
A resident admitted to the Secure Dementia Care Unit had documented a written objection to their admission.
An over-the-counter medication jar belonging to a resident was not labeled with the resident's name.
Poisonous materials, including various toiletries with poison warnings, were found unlocked, unattended, and accessible in resident bathroom cabinets.
Resident enabler bars were not secured to the bed frames according to manufacturer instructions.
Hand sanitizer with poison control instructions was left unlocked, unattended, and accessible to residents in memory care.
A can of butane was found unlocked, unattended, and accessible to residents in the garden house memory care area.
No deficiencies are reported in this inspection record.
The resident's initial support plan was not completed within the required 72 hours of admission to the secured dementia care unit.
A resident who participated in the development of their support plan did not sign and date the plan.
Two freezers were found above required temperatures: the Daybreak freezer was 15°F and the main kitchen ice cream freezer was 6°F.
The first aid kit in the Daybreak unit did not include the required eye coverings.
The home failed to report an incident to the Department within 24 hours involving a resident who fell from a wheelchair and was transported to the hospital.
Care Hsl Harleysville Opco Lp
for profit
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