The Birches at Harleysville
Families consistently rate this highly — reviewers highlight compassionate and professional care staff. Schedule a visit to confirm the fit.
based on 61 Google reviews
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What this means for your family
The Birches is an excellent choice for families seeking a warm, social, and well-fed community, especially for memory care. However, if your loved one requires strict adherence to specific medication schedules or high levels of hygiene monitoring, you should proactively discuss oversight protocols with the nursing coordinator during your tour.
Google Reviews
Google Reviews
61 reviews on Google“The Birches at Harleysville is highly regarded by most families for its warm, welcoming atmosphere and a staff that demonstrates genuine compassion, particularly in the memory care unit. While many reviewers praise the high quality of meals and engaging social activities, some families have raised serious concerns regarding medication management and inconsistent hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional care staff
- Engaging resident activities and outings
- High-quality meal service
- Clean and well-maintained environment
Concerns
- Inconsistency in hygiene and linen changes (mentioned by 2 reviewers)
- Issues with medication timing and management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through their responses; how do you typically involve families in the feedback process?
- 2We've heard great things about the meal service here, so could you tell us more about how the dining menu is planned and how much variety there is?
- 3What kind of weekly outings or group activities do you have planned to keep residents engaged with the Harleysville community?
- 4Could you walk us through your specific protocols for medication administration to ensure everything is timed perfectly for each resident?
- 5How do you manage the daily housekeeping and linen rotation schedule to ensure every room stays consistently fresh and clean?
- 6In the event of a medical emergency during the night, what is the immediate process for contacting both the on-call staff and our family?
Personalized based on this facility's data
Key Review Excerpts
“The staff, from administrators to aides, were consistently professional and caring. During my visits, my mom was always well-groomed, and staff gestures like painting her nails lifted her spirits.”
“The Birches Staff has been incredible to work with over the last few months as we transitioned my Aunt into their Memory Care Community in Harleysville. They’ve eliminated all of the anxiety and fear we were facing”
“The aides here at the community were spectacular! I came to The Birches as a short term Respite after having a fall at a wedding reception.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, The Birches at Harleysville underwent 35 inspections, resulting in 9 clean reports and 53 recorded violations. Documented findings include issues regarding staff training credentials, medication administration protocols, and facility maintenance.
Oct 23, 2025Routine
A resident did not receive required assistance with ambulation and transferring as indicated in their support plan, resulting in them being pushed in a wheelchair without supervision.
A resident was bitten on the finger by another resident, resulting in a hospital visit and a diagnosis of a human bite.
Jul 29, 2025Routine
A resident admitted to the Secure Dementia Care Unit had documented a written objection to their admission.
Apr 4, 2024Routine
Poisonous materials, including various toiletries with poison warnings, were found unlocked, unattended, and accessible in resident bathroom cabinets.
An over-the-counter medication jar belonging to a resident was not labeled with the resident's name.
Feb 28, 2024Routine
Resident enabler bars were not secured to the bed frames according to manufacturer instructions.
Hand sanitizer with poison control instructions was left unlocked, unattended, and accessible to residents in memory care.
A can of butane was found unlocked, unattended, and accessible to residents in the garden house memory care area.
Dec 21, 2023RoutineCleanReport
No deficiencies found during this inspection.
Aug 9, 2023Routine
A resident who participated in the development of their support plan did not sign and date the plan.
The resident's initial support plan was not completed within the required 72 hours of admission to the secured dementia care unit.
Mar 22, 2023Routine
The first aid kit in the Daybreak unit did not include the required eye coverings.
Two freezers were found above required temperatures: the Daybreak freezer was 15°F and the main kitchen ice cream freezer was 6°F.
Oct 17, 2022Routine
The home failed to report an incident to the Department within 24 hours involving a resident who fell from a wheelchair and was transported to the hospital.
Ownership & Operations
Who Operates This Facility
Care Hsl Harleysville Opco Lp
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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