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Assisted Living

The Birches at Harleysville

Families consistently rate this highly — reviewers highlight compassionate and professional care staff. Schedule a visit to confirm the fit.

691 Main Street, Harleysville, PA 1943885 bedsLicensed & Active
Google rating
4.0/5

based on 61 Google reviews

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What this means for your family

The Birches is an excellent choice for families seeking a warm, social, and well-fed community, especially for memory care. However, if your loved one requires strict adherence to specific medication schedules or high levels of hygiene monitoring, you should proactively discuss oversight protocols with the nursing coordinator during your tour.

Google Reviews

Google Reviews

61 reviews on Google
The Birches at Harleysville is highly regarded by most families for its warm, welcoming atmosphere and a staff that demonstrates genuine compassion, particularly in the memory care unit. While many reviewers praise the high quality of meals and engaging social activities, some families have raised serious concerns regarding medication management and inconsistent hygiene care.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities9.0Meds3.0Memory8.0Comms7.0ValueN/A

Strengths

  • Compassionate and professional care staff
  • Engaging resident activities and outings
  • High-quality meal service
  • Clean and well-maintained environment

Concerns

  • Inconsistency in hygiene and linen changes (mentioned by 2 reviewers)
  • Issues with medication timing and management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02023(6)4.52024(11)5.02025(12)5.02026(1)

Distribution · 30 analyzed

5
25
4
0
3
1
2
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1
4

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much the management engages with the community through their responses; how do you typically involve families in the feedback process?
  • 2We've heard great things about the meal service here, so could you tell us more about how the dining menu is planned and how much variety there is?
  • 3What kind of weekly outings or group activities do you have planned to keep residents engaged with the Harleysville community?
  • 4Could you walk us through your specific protocols for medication administration to ensure everything is timed perfectly for each resident?
  • 5How do you manage the daily housekeeping and linen rotation schedule to ensure every room stays consistently fresh and clean?
  • 6In the event of a medical emergency during the night, what is the immediate process for contacting both the on-call staff and our family?

Personalized based on this facility's data


Key Review Excerpts

The staff, from administrators to aides, were consistently professional and caring. During my visits, my mom was always well-groomed, and staff gestures like painting her nails lifted her spirits.

Memory care family member · 2025★★★★★

The Birches Staff has been incredible to work with over the last few months as we transitioned my Aunt into their Memory Care Community in Harleysville. They’ve eliminated all of the anxiety and fear we were facing

Memory care family member · 2025★★★★★

The aides here at the community were spectacular! I came to The Birches as a short term Respite after having a fall at a wedding reception.

Respite patient · 2025★★★★★
Source: 61 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

33total
53deficiencies

Key Findings

Between 2021 and 2025, The Birches at Harleysville underwent 35 inspections, resulting in 9 clean reports and 53 recorded violations. Documented findings include issues regarding staff training credentials, medication administration protocols, and facility maintenance.

Oct 23, 2025Routine
minor2600.23.a

A resident did not receive required assistance with ambulation and transferring as indicated in their support plan, resulting in them being pushed in a wheelchair without supervision.

minor2600.42.b

A resident was bitten on the finger by another resident, resulting in a hospital visit and a diagnosis of a human bite.

Jul 29, 2025Routine
minor2600.231.e

A resident admitted to the Secure Dementia Care Unit had documented a written objection to their admission.

Apr 4, 2024Routine
minor2600.82.c

Poisonous materials, including various toiletries with poison warnings, were found unlocked, unattended, and accessible in resident bathroom cabinets.

minor2600.184.b

An over-the-counter medication jar belonging to a resident was not labeled with the resident's name.

Feb 28, 2024Routine
minor2600.81.b

Resident enabler bars were not secured to the bed frames according to manufacturer instructions.

minor2600.82.c

Hand sanitizer with poison control instructions was left unlocked, unattended, and accessible to residents in memory care.

minor2600.125.b

A can of butane was found unlocked, unattended, and accessible to residents in the garden house memory care area.

Dec 21, 2023Routine
CleanReport

No deficiencies found during this inspection.

Aug 9, 2023Routine
minor2600.227.g

A resident who participated in the development of their support plan did not sign and date the plan.

minor2600.234.a

The resident's initial support plan was not completed within the required 72 hours of admission to the secured dementia care unit.

Mar 22, 2023Routine
minor2600.96a

The first aid kit in the Daybreak unit did not include the required eye coverings.

minor2600.103f

Two freezers were found above required temperatures: the Daybreak freezer was 15°F and the main kitchen ice cream freezer was 6°F.

Oct 17, 2022Routine
minor2600.16.c

The home failed to report an incident to the Department within 24 hours involving a resident who fell from a wheelchair and was transported to the hospital.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Care Hsl Harleysville Opco Lp

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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