Dock Terrace
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
Dock Woods is highly regarded for its independent living and memory care lifestyle, offering a vibrant community and excellent activity programs. However, families should be aware of recent reports regarding unprofessional nursing staff and inconsistent dining quality; we recommend scheduling an unannounced visit to observe staff-resident interactions firsthand.
Google Reviews
Google Reviews
30 reviews on Google“Dock Terrace (part of the Dock Woods community) receives high praise from independent living residents for its beautiful campus, active social calendar, and supportive management. However, recent reviews from visitors and family members highlight serious concerns regarding unprofessional behavior by nursing staff and inconsistent quality in the dining services.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Abundant social and recreational activities
- Supportive management for independent living residents
- Compassionate and friendly staff culture
Concerns
- Unprofessional staff behavior in nursing areas (mentioned by 2 reviewers)
- Poor dining service quality and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful campus here, what are some of the most popular social or recreational activities that residents are currently participating in?
- 2I noticed that the management team is very active in responding to family feedback online; how do you incorporate that kind of open communication into your daily operations?
- 3We want to ensure our loved one feels comfortable and supported; what steps are you taking to maintain a high standard of professionalism and care consistency within the nursing units?
- 4Could you walk us through the current dining program and how the team is working to improve the overall meal experience and service quality for residents?
- 5With your high CMS staffing rating, how does the team coordinate to ensure that residents receive attentive, compassionate care throughout the day and night?
- 6How does your facility handle medical emergencies, and what is the process for keeping family members informed during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“The management was terrific in assisting them and keeping them housed on campus while their apartment was repaired.”
“The activity director goes out of her way to provide a spectrum of activities from which we can choose.”
“The CNAs and Nurses were all on their phones and dancing both in the hallway and at the desk , meanwhile residents are yelling for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dock Terrace has a near-clean record with only 2 minor deficiencies from a single 2025 survey, both related to building safety systems - fire alarm maintenance and electrical equipment installation. Both issues were promptly corrected by the facility, and no complaints from families triggered inspections, suggesting generally satisfactory care and responsive management when problems are identified.
Sep 11, 2025Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Dock Terrace
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit livingbranches.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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