Nursing HomeMedicaid Medicare 5-star

Dock Terrace

Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained campus. Still worth an in-person visit.

275 Dock Drive, Lansdale, PA 19446|72 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 32 Google reviews

(215) 368-4438 Directions Website

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What this means for your family

Dock Terrace has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained campus and abundant social and recreational activities. Review the component ratings and current source records before deciding.

Google Reviews

37 public Google reviews available

Dock Terrace (part of the Dock Woods community) receives high praise from independent living residents for its beautiful campus, active social calendar, and supportive management. However, recent reviews from visitors and family members highlight serious concerns regarding unprofessional behavior by nursing staff and inconsistent quality in the dining services.

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained campus
Abundant social and recreational activities
Supportive management for independent living residents
Compassionate and friendly staff culture

Concerns

Unprofessional staff behavior in nursing areas (mentioned by 2 reviewers)
Poor dining service quality and cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 37 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the beautiful campus here, what are some of the most popular social or recreational activities that residents are currently participating in?
2I noticed that the management team is very active in responding to family feedback online; how do you incorporate that kind of open communication into your daily operations?
3We want to ensure our loved one feels comfortable and supported; what steps are you taking to maintain a high standard of professionalism and care consistency within the nursing units?
4Could you walk us through the current dining program and how the team is working to improve the overall meal experience and service quality for residents?
5With your high CMS staffing rating, how does the team coordinate to ensure that residents receive attentive, compassionate care throughout the day and night?
6How does your facility handle medical emergencies, and what is the process for keeping family members informed during those critical moments?

Personalized based on this facility's data

Key Review Excerpts

“The management was terrific in assisting them and keeping them housed on campus while their apartment was repaired.”

Independent living resident's family · 2016★★★★★

“The activity director goes out of her way to provide a spectrum of activities from which we can choose.”

Long-term resident · 2024★★★★☆

“The CNAs and Nurses were all on their phones and dancing both in the hallway and at the desk , meanwhile residents are yelling for help.”

Nursing home visitor · 2026★☆☆☆☆

Source: 37 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.14hrs

Registered nurses for medical care

Total Nursing

4.59hrs

All nurses + aides combined

Staff Turnover

27%

Lower is better (< 30% = good)

RN Turnover

11%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility31.3%

Worse than Avg

Here

31.3%

13.9%

16.8%

Montgomery

17.1%

Residents whose walking got worse

↓ Lower is better

This Facility31.0%

Worse than Avg

Here

31.0%

14.1%

17.0%

Montgomery

17.4%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

87.5%

Montgomery

83.4%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

10.8%

Montgomery

14.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility32.6%

Worse than Avg

Here

32.6%

19.5%

20.0%

Montgomery

21.0%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility31.8%

Worse than Avg

Here

31.8%

19.0%

25.5%

Montgomery

23.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

70.0%

Montgomery

59.8%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility83.3%

Better than Avg

Here

83.3%

79.8%

68.7%

Montgomery

65.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.7%

Worse than Avg

Here

2.7%

1.6%

1.4%

Montgomery

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

2findings in history

Latest survey: 0 · well below PA avg (10.1)

Dock Terrace has a near-clean record with only 2 minor deficiencies from a single 2025 survey, both related to building safety systems - fire alarm maintenance and electrical equipment installation. Both issues were promptly corrected by the facility, and no complaints from families triggered inspections, suggesting generally satisfactory care and responsive management when problems are identified.

Sep 11, 2025Routine2 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dock Terrace

Organization Type

nonprofit

Ownership & Management

Key personnel

Bergey, LukeOfficer / DirectorHaimowitz, DanielContracted Managing EmployeeBrubaker, EdwardW-2 Managing EmployeeHawkins, NaomiW-2 Managing EmployeeReiff, LisaW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(215) 368-4438

livingbranches.org

275 Dock Drive

Lansdale, PA 19446

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

32 reviews from families & visitors

Official Website

Visit livingbranches.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.