The Arbors at Westbury
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
The Arbors at Westbury is highly regarded for its compassionate, long-tenured staff and active social environment, making it a strong choice for those seeking a home-like setting. While most families are very satisfied, we recommend that you specifically inspect the cleanliness of the rooms during your tour and ask about their protocols for addressing resident complaints to ensure your peace of mind.
Google Reviews
Google Reviews
27 reviews on Google“The Arbors at Westbury is widely praised for its warm, compassionate staff and homey atmosphere, with many families expressing peace of mind regarding their loved ones' care. While the vast majority of reviews are highly positive, one critical report highlighted significant concerns regarding cleanliness and staff professionalism that prospective families should investigate during their tour.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Clean and well-maintained environment
- Strong leadership and management team
- Active social calendar and daily engagement
Concerns
- Cleanliness and hygiene issues (mentioned by 2 reviewers)
- Poor customer service from specific wellness staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that commitment to communication extend to keeping families updated on their loved one's daily life?
- 2Given your vibrant social calendar, what are some of the most popular activities or events that residents here look forward to each week?
- 3We understand that maintaining a pristine living environment is a top priority for your team; could you walk us through your daily housekeeping and deep-cleaning protocols?
- 4How do you ensure that the wellness and care staff maintain a consistent, person-centered approach when interacting with residents throughout the day?
- 5In the event of a medical concern or emergency, what is the specific protocol for notifying family members and coordinating with local medical services?
- 6With a community of 200 residents, how does your leadership team ensure that every individual still receives that warm, personalized attention that your facility is known for?
Personalized based on this facility's data
Key Review Excerpts
“The Arbors is well run with an exceptional, warm and caring staff. If you are in search of a homey and cozy environment where your loved one will be taken care of, check out the Arbors at Westbury, you won’t be sorry and you won’t have to worry!.”
“The Arbors at Westbury is the BEST, with no comparison. From Meghan the director to the facilities staff, I have never seen so many caring and compassionate people.”
“The Arbors stands out for several reasons, but most importantly because of the warmth of the staff and residents. My mom moved in a year ago and is very happy at The Arbors.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
12 violations from 12 inspections
Aug 8, 2024Routine
Environmental standards
Food service
Environmental standards
Resident services
Records and reports.
Apr 30, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Mar 13, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 13, 2023Other
Records and reports
Apr 28, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Apr 12, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Dec 8, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Aug 5, 2022Complaint
Environmental standards
Ownership & Operations
Who Operates This Facility
Arcadia Management, INC.
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit thearborsassistedliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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