The Arbor at Laurel Circle
Strong Medicare quality ratings; families often praise warm, welcoming community culture. Still worth an in-person visit.
based on 128 Google reviews

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What this means for your family
Laurel Circle is highly regarded for its independent living lifestyle, offering a vibrant community and excellent amenities. However, families seeking subacute rehab or assisted living should proceed with caution; please specifically ask about current staffing ratios on weekends and request a clear, written plan for medication management to avoid the issues reported by other families.
Google Reviews
Google Reviews
128 reviews on Google“Laurel Circle is a Continuing Care Retirement Community that receives high praise from independent living residents for its welcoming culture, active social calendar, and beautiful grounds. However, the facility faces significant criticism regarding its subacute rehab and assisted living units, where families have reported issues with understaffing, slow response times to call bells, and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming community culture
- Attentive and friendly administrative/sales staff
- Well-maintained, clean facility grounds
- Diverse and engaging activity programs
Concerns
- Slow response times to call bells and basic needs (mentioned by 4 reviewers)
- Understaffing, particularly on weekends (mentioned by 3 reviewers)
- Inconsistent quality of nursing and aide care in rehab (mentioned by 5 reviewers)
- Poor communication regarding medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2With the current staffing rating being quite strong, what specific measures are in place to ensure consistent response times to call bells, especially during weekend shifts?
- 3Given the recent focus on enhancing care quality, how does your nursing team coordinate with families to ensure transparency regarding medication management and changes in health status?
- 4The community atmosphere here feels very welcoming; could you walk me through a few of the most popular activities that residents are currently participating in?
- 5Since the facility maintains a high standard of cleanliness, how do you balance that attention to the physical environment with the hands-on clinical needs of residents in the rehab wing?
- 6How does your leadership team proactively address and resolve concerns when a family feels that the level of care or communication hasn't met their expectations?
Personalized based on this facility's data
Key Review Excerpts
“The only observation from my side is that on the weekends staff is severely limited and I would like to see more nursing staff . As well the weekend receptionist is quite rude and very dismissive when speaking to family members.”
“Sitting in her own filth for hours, no one comes to answer her call bell for over 45 minutes.”
“The staff is attentive and greets every resident by name and with a smile. There are endless activities, so it's impossible not to find something of interest.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering federal investigations, with recurring deficiencies in medication management, fire safety systems, and food service across multiple surveys. The facility shows persistent issues with sprinkler system maintenance and infection control appearing in both 2023 and 2024 inspections, though all violations have correction dates indicating the facility addresses identified problems.
Jan 14, 2026Routine8
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 13, 2024Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 14, 2023Routine10
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jul 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Fine
Sep 13, 2024
$25,857
Ownership & Operations
Who Operates This Facility
The Arbor at Laurel Circle
for profit
Chain Affiliation
Life Care Services
45 facilities nationwide
Chain avg rating: 4.0/5 · Rank 16 of 20
Ownership & Management
Owners
Lcs Nj I LLC
Owner · Organization
Mccarthy Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit laurel-circle.com
Medicare data downloads
Original nursing home datasets
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