The Alverno Health Care Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 173 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 5)
Below average in IA · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
The Alverno is highly regarded for its therapy and activity programs, making it a strong candidate for short-term rehab. However, because multiple families have reported issues with call light response times and hygiene consistency, we strongly recommend visiting during off-peak hours and asking the administration specifically how they monitor and ensure daily personal care tasks are completed.
Google Reviews
Google Reviews
173 reviews on Google“The Alverno is widely praised for its compassionate nursing staff, effective rehabilitation therapy, and clean, welcoming environment. While many families express high satisfaction with the care and communication, a recurring subset of reviews highlights serious concerns regarding inconsistent hygiene, slow response times for call lights, and potential understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- Effective rehabilitation and therapy services
- Clean, well-maintained facility
- Engaging activity programs for residents
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Inconsistent hygiene and bathing schedules (mentioned by 4 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 4 reviewers)
- Inadequate room cleanliness and trash removal (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 178 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve your daily operations?
- 2With the current CMS health inspection ratings, what specific steps is the leadership team taking to address those areas and improve the quality of care?
- 3Some families have expressed concerns regarding the consistency of bathing and hygiene schedules; what systems do you have in place to ensure these daily needs are met reliably for every resident?
- 4Given that staffing levels are a high priority for us, how do you manage call light response times during peak hours to ensure residents aren't waiting too long for assistance?
- 5I’ve read great things about your activity programs; could you walk me through how you tailor these engagements to keep residents active and connected throughout the week?
- 6How does your nursing team coordinate with the rehabilitation staff to ensure that medical care and therapy goals are seamlessly integrated into a resident's daily routine?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was amazing while my Uncle was in skilled care for 2 weeks. Every single employee that we talked to from the front desk, administration, nurses, CNA’s and kitchen staff was accommodating, friendly and caring.”
“My dad was on the Memory care unit at the Alverno. My dad enjoyed the staff and the interactions he had with them. The activity aide was so wonderful as well as his aides.”
“I feel that Mercy One hospital over-sold what the Alverno is really able to offer for short-term rehab. The Alverno is a beautiful facility... However, it is painfully obvious that they are trying to run with too few staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with a long-term catheter
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering 8 of the 25 deficiencies found across recent inspections. The most recurring problems involve medication management, fire safety systems, and infection control practices. While all violations show correction dates, the pattern of repeated issues in the same areas—particularly medication services appearing in four separate surveys—suggests ongoing operational challenges that families should carefully consider before placement.
Feb 19, 2026Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Feb 19, 2026Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 7, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 6, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 6, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 2, 2024Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 29, 2026InspectionClean
Fed violations: 0, State violations: 0
Feb 19, 2026InspectionClean
Fed violations: 5, State violations: 0
Oct 28, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 13, 2025ComplaintClean
Fed violations: 0, State violations: 0
Aug 7, 2025ComplaintClean
Fed violations: 4, State violations: 0
Apr 24, 2025ComplaintClean
Fed violations: 0, State violations: 0
Mar 12, 2025InspectionClean
Fed violations: 0, State violations: 0
Feb 6, 2025InspectionClean
Fed violations: 5, State violations: 0
Ownership & Operations
Who Operates This Facility
The Alverno Health Care Facility
nonprofit
Chain Affiliation
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 15 of 20
Ownership & Management
Owners
Trinity Continuing Care Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
173 reviews from families & visitors
Official Website
Visit trinityhealthseniorcommunities.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.