Tennessee State Veterans Home- Cleveland
Strong Medicare quality ratings; families often praise exceptionally clean and well-maintained facility. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
The facility is highly regarded for its cleanliness and dedicated staff, making it a top-tier choice for veteran care. However, families seeking end-of-life or hospice services should have a clear conversation with administration regarding their policies to ensure expectations align with the facility's capabilities.
Google Reviews
Google Reviews
64 reviews on Google“The Tennessee State Veterans Home in Cleveland is widely praised for its beautiful, modern, and exceptionally clean facility. Families frequently highlight the friendly, attentive staff and the sense of honor and care provided to veterans, though one critical review raises concerns regarding administrative decision-making during end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and well-maintained facility
- Friendly, attentive, and professional nursing staff
- Strong sense of community and respect for veterans
- Positive environment for residents and visitors
Concerns
- Administrative refusal to assist with urgent hospice placement
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on veteran culture, what specific daily activities or programs are in place to foster that sense of community among residents?
- 2With a 3-star CMS staffing rating, could you explain how you manage daily staffing levels to ensure consistent, high-quality care for all 108 residents?
- 3How does your team coordinate with outside hospice providers when a resident's care needs transition to end-of-life services?
- 4The facility is noted for being exceptionally clean and well-maintained; how do you involve residents in maintaining that positive environment?
- 5Could you walk me through your internal process for addressing and resolving the types of state-reported deficiencies noted in recent inspections?
- 6Since the administrative team is often the first point of contact for families, what is your process for ensuring clear and timely communication regarding urgent care or placement transitions?
Personalized based on this facility's data
Key Review Excerpts
“The RNs, cnas and Valerie in the kitchen have been great. Ruth, in housekeeping, saved my husband's life following a tragic fall. Melissa, vandriver, took him to Erlanger for one medical appointment and Cleveland for another for our family.”
“All of the staff at the Cleveland Tennessee State Veterans’ Nursing Home that my family has interacted with have been attentive, proficient and extremely professional. The building is kept clean and the atmosphere is very welcoming.”
“As an Air Force Auxiliary Chaplain and Vietnam veteran, I visit the Cleveland Veteran Home weekly to visit with and minister to the residence. This is one of the best facilities I haven’t seen in the United States.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
8
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families reported concerns that triggered a complaint investigation revealing serious deficiencies including resident protection failures, dignity and respect issues, and infection control problems. The facility currently has no correction plans for any of the five identified deficiencies across resident rights, care assessments, and safety protocols, indicating unresolved care quality issues that families should carefully consider.
Jan 22, 2026Routine4
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Tennessee State Veterans Home- Cleveland
government
Chain Affiliation
Tennessee State Veterans' Home
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit tsvh.org
Medicare data downloads
Original nursing home datasets
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