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Nursing HomeMedicaid

Bradley Health Care & Rehab

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2910 Peerless Rd, Cleveland, TN 37312213 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 42 Google reviews

5
4
3
2
1
Bradley Health Care & Rehab Nursing Home in Cleveland, TN — Street View
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What this means for your family

While some patients report successful rehab outcomes, the recurring reports of medication errors and communication failures are deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits and asking for a detailed plan on how they ensure family notification during medical emergencies.

Google Reviews

Google Reviews

42 reviews on Google
Bradley Health Care & Rehab receives highly polarized feedback, with some families praising the dedicated nursing and therapy staff, while others report severe concerns regarding neglect and communication failures. While rehab patients often report positive outcomes, multiple families have raised alarming allegations regarding medication errors, unexplained injuries, and a lack of transparency during end-of-life care.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean6.0ActivitiesN/AMeds1.0MemoryN/AComms2.0Value2.0

Strengths

  • Effective physical and occupational therapy
  • Compassionate long-term nursing care
  • Responsive and friendly housekeeping staff

Concerns

  • Poor communication with families regarding patient health and passing (mentioned by 3 reviewers)
  • Medication management errors (mentioned by 2 reviewers)
  • Understaffing leading to neglect or slow response times (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'20(3)'22(2)'24(4)'26(1)

Distribution · 36 analyzed

5
25
4
1
3
0
2
1
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's size of 213 residents, how do you ensure consistent, proactive communication with families regarding changes in a loved one's health status?
  • 2I noticed the staffing rating is lower than other metrics; could you walk me through how you manage shift coverage to ensure residents receive timely assistance?
  • 3What specific protocols and double-check systems do you have in place to ensure accuracy and safety in medication management?
  • 4Since physical and occupational therapy are noted strengths here, how are these services integrated into a resident's daily routine?
  • 5How do you handle medical emergencies or urgent health concerns during evening and weekend hours when administrative staff may be off-site?
  • 6I see you occasionally respond to online feedback; what is your process for addressing family concerns or questions once a resident has moved in?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT therapists were gentle and helpful.Excellent at their jobs. Nurses and CNAs work extremely hard and were knowledgeable regarding my hip fracture and how to move me in and out of bed.

Rehab patient · 2025★★★★★

My grandmother was sent here after a surgery that had complications. They misread her chart, and for over a month gave her massive doses of magnesium without rechecking her levels.

Long-term resident's family · 2018☆☆☆☆

This place needs to be under investigation because my grandmother just passed away there and we spent a week calling daily multiple times a day trying to reach out to her.

Long-term resident's family · 2023☆☆☆☆
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
15.3%
TN
18.5%
Bradley
13.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
19.5%
TN
31.9%
Bradley
19.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.5%
Worse than Avg
Here
22.5%
US
14.4%
TN
14.6%
Bradley
11.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
TN
12.9%
Bradley
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.4%
Mixed vs Avgs
Here
91.4%
US
93.4%
TN
89.5%
Bradley
97.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.5%
TN
16.9%
Bradley
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.6%
Worse than Avg
Here
72.6%
US
79.8%
TN
79.8%
Bradley
93.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.3%
Mixed vs Avgs
Here
83.3%
US
81.8%
TN
79.4%
Bradley
92.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
TN
1.6%
Bradley
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (5.9)
1 complaint-triggered
$8,999 in fines

This facility had one serious complaint-triggered deficiency in 2024 involving resident protection from abuse and neglect, indicating families filed reports about safety concerns. The facility shows recurring issues with fire safety systems (smoke barriers, sprinklers, alarms) and building maintenance appearing across multiple surveys from 2018-2022. While all deficiencies show correction dates, the pattern of repeated fire safety violations and the recent abuse-related complaint warrant careful consideration during any visit.

Feb 27, 2024Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 2, 2022Routine
8
0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0888Minimal · WidespreadCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

Dec 18, 2019Routine
6
0331Potential for harm · WidespreadCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Oct 31, 2018Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0571Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0001Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

Federal Penalties

Fine

Feb 27, 2024

$8,999

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bradley Health Care & Rehab

Organization Type

for profit

Ownership & Management

Key personnel

Crabtree, DeborahW-2 Managing EmployeeBeck, WendyOfficer / DirectorBurtnett, DennisOfficer / DirectorFuller, ErinOfficer / DirectorGee, JudyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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