Signature Healthcare of Cleveland
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 98 Google reviews
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What this means for your family
This facility has a highly regarded therapy team that has helped many residents successfully return home. However, families should be aware of significant, recurring complaints regarding administrative communication and slow response times. We strongly recommend visiting in person during off-hours to observe staffing levels and asking for a clear point of contact for administrative issues.
Google Reviews
Google Reviews
98 reviews on Google“Signature HealthCARE of Cleveland receives polarized feedback, with many families praising the dedicated therapy team and compassionate nursing staff for aiding recovery. However, a significant number of reviewers report serious concerns regarding administrative responsiveness, inconsistent care quality, and understaffing. Families should be aware that while many have positive experiences, there are recurring complaints about communication breakdowns and neglectful behavior.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive CNA staff
- Clean and well-maintained facility environment
- Engaging life enrichment and activities programs
Concerns
- Understaffing leading to slow response times for call lights (mentioned by 4 reviewers)
- Poor administrative communication and difficulty reaching staff (mentioned by 5 reviewers)
- Inconsistent medication management and care quality (mentioned by 3 reviewers)
- Cold or poor quality food service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to maintain that same level of open communication with your administrative staff once a loved one is admitted?
- 2Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during evening or weekend shifts?
- 3I’ve heard wonderful things about your physical and occupational therapy programs; how do you integrate those services into a resident's daily routine to keep them engaged and active?
- 4Regarding medication management, could you walk me through the steps you take to ensure accuracy and consistency for residents with complex care needs?
- 5I see your team is highly responsive to feedback online; how do you incorporate family input when addressing concerns about dining services or food quality?
- 6What specific procedures are in place to ensure that medical care remains consistent and attentive, particularly when there are transitions between different nursing shifts?
Personalized based on this facility's data
Key Review Excerpts
“The staff was amazing in taking care of my dad after an operation. He needed 3 weeks of therapy before coming home. They were very attentive to his needs and were quick to respond when needed.”
“The care my loved one received was absolutely top-tier. She can be feisty and sassy, but the staff loved her anyway—and that meant everything to us.”
“Do not allow your family member to go to this place!! They will not give medications correctly even after it’s reviewed multiple times. Patient education for a new ostomy is nonexistent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports that triggered a 2023 survey revealing deficiencies in nutrition and dietary services, infection control, and facility safety. The facility has recurring issues with fire safety systems and electrical/generator equipment appearing across multiple surveys from 2019 to 2023, suggesting persistent maintenance challenges. All deficiencies show correction dates, indicating the facility addresses identified problems when cited.
Sep 27, 2023Complaint5
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 27, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jan 8, 2020Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 24, 2019Routine6
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Signature Healthcare of Cleveland
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 17 of 70
Ownership & Management
Owners
Lp Cr Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit shcofcleveland.com
Medicare data downloads
Original nursing home datasets
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