Telford Terrace
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
While the nursing staff is frequently praised for being attentive, the facility has faced serious allegations regarding the restriction of resident rights and visitation. We strongly recommend that families verify the facility's policies on power of attorney and resident autonomy before admission.
Google Reviews
Google Reviews
13 reviews on Google“Telford Terrace receives high praise for its nursing staff and management's commitment to patient care, with several reviewers highlighting their active involvement. However, potential families should be aware of serious concerns regarding resident rights and autonomy, specifically regarding visitation and discharge restrictions.”
Quality Themes
Tap a score for detailsStrengths
- Active, involved nursing management
- Helpful and friendly staff
- Commitment to maintaining high state inspection ratings
Concerns
- Allegations of restricted resident rights and unauthorized visitation control (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that your team is small with 26 residents, how do you ensure consistent communication with families regarding daily updates and changes in care?
- 2I noticed your team is very active in daily operations; how do you balance that hands-on management style with maintaining an open-door policy for family visitation?
- 3With your focus on maintaining high state inspection standards, what specific steps are you taking to improve your current staffing levels to ensure residents receive the attention they need?
- 4How does the facility ensure that residents maintain their independence and personal rights while living here, especially regarding their ability to receive visitors at any time?
- 5What does a typical day look like in terms of social engagement for the 26 residents here, and how do you tailor activities to keep everyone involved?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“Nursing staff, management included, take a very active role in ensuring that ALL patients receive the best care possible. Nursing management continually strives to maintain an excellent rating with all state inspections; their priorities are giving patients the best possible in all areas.”
“Currently(May 2023) there is a resident held against her will. She cannot leave the building nor be visited by anyone not approved by a former POA. There is no competency evaluation, just opinions.”
“Nice staff. Very helpful”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Telford Terrace has 11 federal deficiencies across two surveys with all issues reportedly corrected by the facility. The most recurring problems involved resident assessment and care planning, along with food safety and building safety concerns. No families filed complaints that triggered inspections. While the facility addressed each deficiency with correction dates, families should verify improvements in care planning and meal quality during their visit.
Feb 24, 2023Routine5
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 15, 2022Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Ownership & Operations
Who Operates This Facility
Telford Terrace
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit standrewsplace.org
Medicare data downloads
Original nursing home datasets
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