Madison Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (60%)
- High RN turnover (67%)
Bottom 25% in KY · Critically understaffed (RN) · Worst in BENJAMIN LANDA chain · $11,764 in fines · Very few deficiencies
What this means for your family
While some families report positive experiences with activities and specific staff, there are recurring, serious reports of neglect, dehydration, and failure to assist with basic needs. We strongly advise you to conduct unannounced visits during weekends or evenings and speak directly with current residents' families to verify the quality of care before making a decision.
Google Reviews
Google Reviews
37 reviews on Google“Madison Health and Rehabilitation Center receives highly polarized feedback, with some reviewers praising the staff and atmosphere while others report severe neglect. Critical concerns include chronic understaffing, failure to assist residents with basic needs like feeding and hygiene, and poor communication regarding medical care. Families should be aware of serious allegations regarding resident safety and dehydration that contrast sharply with the facility's positive internal reviews.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming atmosphere
- Engaging activity programs
- Professional and friendly nursing staff (per positive reviews)
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Failure to provide basic assistance with feeding and hydration (mentioned by 3 reviewers)
- Poor hygiene management and delayed response to toileting needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through a typical day for a resident and how staff ensure everyone is supported during these activities?
- 2With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with daily needs like hydration, feeding, and toileting?
- 3How does your nursing team manage medication administration and ensure accuracy, especially during shift changes?
- 4I see that you engage with feedback online; how do you currently track and improve communication with families when concerns about care or hygiene arise?
- 5Given the recent focus on health inspections, what specific steps is the leadership team taking to improve the facility's overall quality of care and staffing consistency?
- 6In the event of a medical emergency, what is the exact process for notifying family members, and how quickly can we expect an update from the clinical team?
Personalized based on this facility's data
Key Review Excerpts
“My sis law was admitted on Friday afternoon for therapy... By Monday afternoon she was admitted to the hospital for dehydration and high blood pressure. She laid in her own urine so long that she already has a rash.”
“When I asked a nurse how often do they fees him or give him something to drink they said they don't have time to feed him. My grandfather has been in and out of hospital a few time for dehydration and infection due to not having his catheter changed.”
“The staff is amazing. Jim the administrator is always there to help if you need it. Carrie, Deb, Ashley, and the nursing staff is excellent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2023 regarding care planning, safety supervision, and meal quality issues, all of which were reportedly corrected. The facility shows recurring problems with care planning, infection control, and fire safety systems across multiple surveys, though all deficiencies have correction dates. Electrical safety issues have persisted across recent inspections, indicating ongoing maintenance challenges that families should discuss during visits.
Jul 24, 2025Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 11, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 3, 2024Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jul 1, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Jul 1, 2023
$5,882
Fine
Jul 1, 2023
$5,882
Ownership & Operations
Who Operates This Facility
Madison Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Madison Health Center Holdco LLC
Owner · Organization
Ggky Opco, LLC
Owner (parent company) · Organization
Rubiweb Services Group USA, LLC
Owner (parent company) · Organization
Samzil Holdings LLC
Owner (parent company) · Organization
Spky Opco, LLC
Owner (parent company) · Organization
Platschek, Goldie
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit madisonhealthcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Kenwood Health and Rehabilitation Center
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Telford Terrace
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The Terrace Nursing and Rehabilitation Center
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Berea Health and Rehabilitation
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