Taylor Springs Health Campus
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 75 Google reviews
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What this means for your family
While Taylor Springs offers a modern environment and excellent physical therapy, the recurring reports of poor communication during medical emergencies are a significant red flag. We strongly advise families to ask for a written policy on how the facility notifies families of hospital transfers and to verify the current status of nursing oversight for their loved one's specific level of care.
Google Reviews
Google Reviews
75 reviews on Google“Taylor Springs Health Campus presents a polarized experience for families, with many praising the modern facility, active therapy teams, and compassionate staff. However, several families have reported critical failures in communication, neglect, and poor medical oversight during emergencies, suggesting significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy
- Engaging activities and social programs
- Responsive management for some families
Concerns
- Poor communication regarding medical emergencies and status updates (mentioned by 4 reviewers)
- Neglectful patient care and hygiene issues (mentioned by 4 reviewers)
- Lost or missing personal belongings (clothing) (mentioned by 2 reviewers)
- Inconsistent nursing staff responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you walk me through how you ensure residents in memory care are consistently engaged in these daily activities?
- 2Since communication is so vital for families, what is your specific process for updating us on a loved one’s health status or any changes in their condition?
- 3I see that you are very active in responding to feedback online; how do you use that family input to improve the consistency of nursing staff responsiveness on the floor?
- 4Regarding personal belongings, what systems do you have in place to track and ensure that clothing and personal items are well-managed and don't go missing?
- 5Given the recent focus on facility standards, could you explain the steps you are taking to ensure the highest quality of daily hygiene and personalized patient care?
- 6How does your team coordinate medication management to ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“They took very bad care of my grandmother to point where she passed away. They lied about care they didn't do and ignored all her signs and symptoms which made her health worse to the point she needed emergency care from the hospital.”
“The physical therapy department is top notch! Tina and all the physical therapists I have met are energetic and kind. In 8 short weeks they have my grandfather up walking and ready for assisted living!”
“There were issues in the past with food and lost clothes, but since Brody, the new Administrator has taken over, things have gotten so much better.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Taylor Springs Health Campus has concerning patterns with 10 complaint-triggered deficiencies over three years, indicating families have filed reports about care issues. The facility repeatedly struggles with care planning, daily living assistance, medication management, and infection control across multiple surveys from 2023-2025. While all deficiencies show correction dates, the persistent recurrence of similar problems—particularly with basic care delivery and pharmaceutical services—suggests ongoing operational challenges that families should carefully evaluate before choosing this facility.
Apr 28, 2025Routine15
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 5, 2024Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 26, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 14, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 28, 2025
$17,225
Ownership & Operations
Who Operates This Facility
Taylor Springs Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 116 of 120 (Worst)
Ownership & Management
Owners
Griffin-American Healthcare Reit III, INC.
Owner (parent company) · Organization
Griffin-American Healthcare Reit IV Holdings, Lp
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit taylorspringshc.com
Medicare data downloads
Original nursing home datasets
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