Symphony Northwoods
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 123 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 11.0)
- High staff turnover (64%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in SYMPHONY CARE NETWORK chain · $25,932 in fines · Abuse citation
What this means for your family
While many families report positive experiences with the therapy team, the recent cluster of severe complaints regarding neglect and lack of specialized dementia training is concerning. If you choose this facility, ensure you have a clear, direct line of communication with the nursing supervisor and monitor your loved one's care closely, especially during weekends and off-hours.
Google Reviews
Google Reviews
123 reviews on Google“Symphony Northwoods receives highly polarized feedback, with many families praising the facility for its attentive nursing staff and successful rehabilitation outcomes. However, a significant number of reviewers report critical failures in basic care, including slow call-light response times, poor communication, and instances of neglect. Prospective families should be aware of these inconsistencies and conduct a thorough tour before making a decision.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective physical therapy programs
- Clean and well-maintained facility
- Proactive communication with families
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inadequate care for dementia and high-needs patients (mentioned by 3 reviewers)
- Staff attitude and lack of empathy when assisting with hygiene (mentioned by 3 reviewers)
- Poor food quality and tasteless meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 2I noticed that communication can sometimes be a challenge; what is the best way for our family to reach the nursing team to get timely updates on our loved one's care?
- 3How does your team provide specialized support for residents with high-needs or memory care requirements to ensure they receive consistent, empathetic attention?
- 4We see that you engage with some online feedback; how do you use that family input to improve the daily dining experience and meal quality for residents?
- 5What steps are taken to ensure that staff members maintain a high standard of dignity and patience when assisting residents with personal hygiene and daily routines?
- 6With 12 recent state violations on record, what specific internal changes or training programs have you implemented to improve your health inspection outcomes and overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy was especially caring and got me back on my feet! Northwoods should be proud of the great people that are employed there.”
“When I hit the call button I would be waiting for more than an hour sometimes. Then when I had to be changed I would get an attitude from the workers.”
“The staff is always so professional and friendly. It adds a lot to our families peace of mind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Symphony Northwoods shows a concerning pattern with families filing 11 complaints that triggered inspections, revealing recurring issues with accident prevention and safety supervision, resident abuse and neglect protection, and proper treatment and care delivery. While all 63 deficiencies across safety, care quality, and facility infrastructure have been corrected, the repeated complaints about fundamental care areas suggest ongoing challenges families should carefully evaluate before choosing this facility.
Feb 18, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 7, 2026Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 10, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 7, 2026
$77,855
Payment Denial
Jan 7, 2026
2-day denial
Fine
Sep 10, 2025
$22,165
Fine
Jan 2, 2025
$12,048
Fine
Oct 23, 2024
$14,125
Payment Denial
Jun 3, 2024
3-day denial
Ownership & Operations
Who Operates This Facility
Symphony Northwoods
for profit
Chain Affiliation
Symphony Care Network
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Symphony Healthcare LLC
Owner · Organization
Symag Holdings LLC
Owner (parent company) · Organization
Symphony Ml LLC
Owner (parent company) · Organization
Symphony Monarch Holdings, LLC
Owner (parent company) · Organization
Willow Delta Trust
Owner (parent company) · Organization
Hartman, Debra
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit symphonynorthwoods.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.