Park Place of Belvidere
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While some families report positive experiences with attentive staff, the facility has documented reports of serious neglect and verbal mistreatment. We strongly recommend conducting an unannounced visit during off-hours and speaking directly with current residents' families to verify the quality of care and staff conduct.
Google Reviews
Google Reviews
13 reviews on Google“Park Place of Belvidere receives highly polarized feedback, with some families praising the compassionate nursing staff and personalized care, while others report severe neglect and mistreatment. Critical concerns include reports of verbal abuse, poor hygiene, and inadequate medical oversight, contrasting sharply with positive accounts of attentive support.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Personalized attention to resident routines
- Professional and courteous support staff
Concerns
- Reports of verbal abuse and mistreatment of residents (mentioned by 2 reviewers)
- Poor hygiene and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of maintaining a high standard of living, what specific protocols are currently in place to ensure daily room cleanliness and resident hygiene?
- 2I noticed the staffing rating is a 3/5; could you explain how you manage staff-to-resident ratios to ensure that every resident receives the personalized attention and care they need throughout the day?
- 3We understand that communication is vital for families; what is your standard process for keeping us updated on our loved one's health status and any changes in their care plan?
- 4Could you walk us through your current medication management system and the steps taken to ensure accuracy and safety for all residents?
- 5Regarding the dining experience, what improvements or changes are you making to ensure that meals are both nutritious and enjoyable for the residents?
- 6What measures do you have in place to foster a culture of respect and kindness among the staff to ensure every resident feels safe and well-supported at all times?
Personalized based on this facility's data
Key Review Excerpts
“My father's last chapter in life was spent with caring and kind nursing staff as well as attentive support staff. When I talked with my father, he always stated he liked the care he received at Park Place.”
“Apparently, during the night, she was told to ‘SHUT UP!’ She was terrified!! But slept all day while we were there.”
“The staff really got to know me and my routines well which made the stay awesome. Thanks Margaret for always just listening to me and making it a wonderful stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park Place of Belvidere shows concerning patterns with families filing complaints that triggered inspections, resulting in deficiencies for resident protection from abuse and neglect, wound care, and infection control. The facility has ongoing issues across multiple care areas including medication management, quality of care, and infection prevention, with deficiencies found in each annual survey from 2022-2024. All violations have correction dates, but the recurring nature suggests systemic challenges.
Nov 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 25, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Oct 24, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 13, 2024Routine7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 9, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Sep 28, 2022Routine2
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Park Place of Belvidere
for profit
Ownership & Management
Owners
Marlee Associates, LLC
Owner · Organization
Tepper, Joseph
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit crossroadscarecenter.com
Medicare data downloads
Original nursing home datasets
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