Symphony Maple Crest
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 111 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (54%)
Bottom 25% in IL · Below recommended RN staffing · Worst in SYMPHONY CARE NETWORK chain · $176,355 in fines
What this means for your family
Symphony Maple Crest is highly regarded for its therapy department and compassionate staff, making it a strong candidate for rehabilitation. However, because multiple families have reported inconsistent staffing and slow response times, we recommend you observe the floor during a weekend visit and ask specifically about their nurse-to-patient ratios during off-peak hours.
Google Reviews
Google Reviews
111 reviews on Google“Symphony Maple Crest receives a high volume of positive feedback regarding the friendliness and professionalism of its staff, particularly in the nursing and therapy departments. However, some families have raised serious concerns regarding inconsistent staffing levels, particularly on weekends, and occasional delays in response times for basic patient needs. While many visitors praise the cleanliness and atmosphere, potential families should be aware of these reported lapses in care responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Compassionate end-of-life care
Concerns
- Slow response times for call lights and basic assistance (mentioned by 4 reviewers)
- Understaffing, particularly on weekends (mentioned by 3 reviewers)
- Poor food quality and service delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what is your specific process for ensuring call lights are answered promptly, especially during weekend shifts?
- 2I noticed the facility has a strong reputation for therapy and end-of-life care; how do you integrate those specialized services into the daily routine for residents who need extra support?
- 3We see that you actively engage with families online; how do you use that feedback to improve the dining experience, as we understand food quality is an area you are currently working to enhance?
- 4With 86 residents, how does your team manage the balance between maintaining a clean, well-kept environment and ensuring that individual care needs are met in a timely manner?
- 5Can you walk us through your protocol for medical emergencies and how you communicate updates to families when a resident requires urgent care?
- 6What kind of daily activities or social programs do you offer to keep residents engaged, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The staff was just extraordinary. To leave your loved one in the care of others is extremely difficult. We did not worry...our mom was treated with respect, compassion and dignity.”
“The nurses my brother has had, & physical therapy & occupational therapy have been very attentive to take care & assist him when he asks.”
“The way she cared for my grandma, cleaning her and getting her ready for bed, was kind and considerate to an older woman in pain. I am glad my grandma can rely on Kathy and other great CNAs to provide her with the care she deserves.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Symphony Maple Crest shows concerning patterns with families filing multiple complaints about accident prevention and safety issues that persist across surveys from 2022 to 2024. The facility repeatedly struggles with accident hazards, daily living assistance, and medication management, with these same issues appearing in both routine inspections and complaint investigations. While all deficiencies show correction dates, the recurring nature of safety problems suggests ongoing challenges with maintaining consistent care standards.
Mar 26, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 17, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 20, 2024Routine9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Sep 16, 2025
36-day denial
Fine
Nov 4, 2024
$39,683
Payment Denial
Nov 4, 2024
12-day denial
Fine
Oct 2, 2024
$127,785
Fine
Aug 31, 2023
$10,199
Ownership & Operations
Who Operates This Facility
Symphony Maple Crest
for profit
Chain Affiliation
Symphony Care Network
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 6 of 7 (Worst)
Ownership & Management
Owners
Symphony Healthcare LLC
Owner · Organization
Symag Holdings LLC
Owner (parent company) · Organization
Symphony Ml LLC
Owner (parent company) · Organization
Symphony Monarch Holdings, LLC
Owner (parent company) · Organization
Willow Delta Trust
Owner (parent company) · Organization
Hartman, Debra
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit symphonymc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.