Symphony Manor at Lancaster
Limited public data on Symphony Manor at Lancaster. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 15 Google reviews
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What this means for your family
While some long-term residents report a welcoming environment, the recent increase in reports regarding poor hygiene and lack of staff responsiveness is concerning. We strongly recommend conducting an unannounced visit to observe staff interaction and checking on the facility's current training protocols for medical equipment before making a decision.
Google Reviews
Google Reviews
15 reviews on Google“Symphony Manor at Lancaster receives polarized feedback, with some families praising the caring staff and welcoming environment for long-term residents. However, recent reviews highlight significant concerns regarding resident hygiene, staff attentiveness, and the adequacy of care for residents with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and friendly staff
- Positive environment for long-term residents
- Good food quality
- Clean facility environment
Concerns
- Poor resident hygiene and lack of staff responsiveness (mentioned by 2 reviewers)
- Inadequate staff training for medical equipment like CPAP (mentioned by 2 reviewers)
- Laundry issues including lost or stolen items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that resident and family input into your daily operations?
- 2Could you walk me through your current protocols for ensuring residents receive consistent assistance with personal hygiene and daily grooming?
- 3How does your staff training program prepare team members to assist with specialized medical equipment, such as CPAP machines, to ensure residents are comfortable and safe?
- 4What systems do you have in place to track personal belongings and ensure that laundry services are reliable and organized for each resident?
- 5What does a typical afternoon look like for residents who enjoy socializing, and how do you encourage participation in those daily activities?
- 6In the event of a medical concern, what is your process for communicating updates to family members and ensuring our loved one receives timely attention?
Personalized based on this facility's data
Key Review Excerpts
“My great aunt last week and she was soaked through her clothes and bedding. Located an aide but she was too busy with her feet up and on her phone to do her job.”
“If you have anything that is white when you move in, don't expect it to stay white. Frequently they either loose your clothes or residents will steal them.”
“My Father has been there for almost 2 years, they have always made him feel welcome and treat him good. Highly recommended!”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
34 violations from 18 inspections
Nov 21, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 18, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 10, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 14, 2025Complaint
Resident services
May 9, 2025Complaint15Report
Resident services
Environmental standards
Admission standards
Personnel
Resident services
Environmental standards
Resident services
Resident services
Environmental standards
Resident services
Environmental standards
General provisions
Food service
Admission standards
Environmental standards
Jan 21, 2025Complaint
Resident services
Admission standards
Resident services
Jul 10, 2024Complaint
Admission standards
Jul 5, 2024Complaint
Resident services
Ownership & Operations
Who Operates This Facility
Symphony Manor, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit symphonyny.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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