Elderwood at Lancaster
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews

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What this means for your family
While the physical therapy department receives some praise, the facility is currently experiencing a severe trend of negative feedback regarding basic patient hygiene and staff responsiveness. Families should be extremely cautious and are advised to conduct unannounced visits to verify the quality of care and staff attentiveness before choosing this facility.
Google Reviews
Google Reviews
31 reviews on Google“Elderwood at Lancaster faces significant, recurring criticism regarding poor communication, neglectful care, and slow response times to patient needs. While a few reviewers report positive experiences with short-term respite or specific therapy staff, the majority of recent feedback highlights serious concerns about hygiene, staff professionalism, and a lack of responsiveness to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Positive experiences for some short-term respite stays
- Occasional instances of compassionate individual nursing staff
Concerns
- Neglect and slow response to call buttons (mentioned by 5 reviewers)
- Poor communication with families and lack of returned calls (mentioned by 3 reviewers)
- Unsanitary conditions and hygiene issues (mentioned by 3 reviewers)
- Staff rudeness and lack of professionalism (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you use that family input to make tangible improvements to the daily resident experience?
- 2Given that some families have expressed concerns regarding response times, could you walk me through the current protocol for how staff are alerted to and prioritize call buttons?
- 3With your physical therapy department being a highlighted strength, how do you integrate those therapy goals into the daily routine for residents who are here for longer-term care?
- 4What specific steps is the facility taking to address recent feedback regarding cleanliness and hygiene standards in resident living areas?
- 5How do you ensure consistent and proactive communication with family members regarding changes in a resident's health or medication management?
- 6What is your process for onboarding and training staff to ensure that every interaction with residents remains professional and compassionate, especially during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“As I walk into the room, she is in tears telling me that she has been sitting in her urine for over an hour because no one will answer her call button.”
“My husband also told me when we got home that he had called 911 on his cell phone to report that he had been sitting in his poop”
“There was very poor communication among staff members, and we needed clarification on what seemed to be a misdiagnosis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elderwood at Lancaster has faced serious deficiencies including nursing staffing shortages and abuse protection failures, with families filing four complaints that triggered inspections. The most recurring problems involve nursing staff adequacy, resident rights violations, and medication management issues. Recent 2024 surveys show ongoing staffing concerns, though the facility has provided correction dates for all identified deficiencies across the review period.
Dec 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 22, 2024Routine11
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 22, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 6, 2022Routine1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 20, 2019Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Ownership & Operations
Who Operates This Facility
Elderwood at Lancaster
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 6 of 17
Ownership & Management
Owners
Cole, Warren
Owner
Rubin, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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