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Nursing HomeMedicaid

Elderwood at Lancaster

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1818 Como Park Blvd, Lancaster, NY 1408696 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.0/5

based on 31 Google reviews

5
4
3
2
1
Elderwood at Lancaster Nursing Home in Lancaster, NY — Street View
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What this means for your family

While the physical therapy department receives some praise, the facility is currently experiencing a severe trend of negative feedback regarding basic patient hygiene and staff responsiveness. Families should be extremely cautious and are advised to conduct unannounced visits to verify the quality of care and staff attentiveness before choosing this facility.

Google Reviews

Google Reviews

31 reviews on Google
Elderwood at Lancaster faces significant, recurring criticism regarding poor communication, neglectful care, and slow response times to patient needs. While a few reviewers report positive experiences with short-term respite or specific therapy staff, the majority of recent feedback highlights serious concerns about hygiene, staff professionalism, and a lack of responsiveness to family inquiries.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms1.0Value2.0

Strengths

  • Effective physical therapy department
  • Positive experiences for some short-term respite stays
  • Occasional instances of compassionate individual nursing staff

Concerns

  • Neglect and slow response to call buttons (mentioned by 5 reviewers)
  • Poor communication with families and lack of returned calls (mentioned by 3 reviewers)
  • Unsanitary conditions and hygiene issues (mentioned by 3 reviewers)
  • Staff rudeness and lack of professionalism (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)5.02.3'21(3)1.75.0'23(1)2.21.3'25(12)1.0'26(6)

Distribution · 33 analyzed

5
6
4
1
3
2
2
0
1
24

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to feedback online; how do you use that family input to make tangible improvements to the daily resident experience?
  • 2Given that some families have expressed concerns regarding response times, could you walk me through the current protocol for how staff are alerted to and prioritize call buttons?
  • 3With your physical therapy department being a highlighted strength, how do you integrate those therapy goals into the daily routine for residents who are here for longer-term care?
  • 4What specific steps is the facility taking to address recent feedback regarding cleanliness and hygiene standards in resident living areas?
  • 5How do you ensure consistent and proactive communication with family members regarding changes in a resident's health or medication management?
  • 6What is your process for onboarding and training staff to ensure that every interaction with residents remains professional and compassionate, especially during busy shifts?

Personalized based on this facility's data


Key Review Excerpts

As I walk into the room, she is in tears telling me that she has been sitting in her urine for over an hour because no one will answer her call button.

Long-term resident's family · 2024☆☆☆☆

My husband also told me when we got home that he had called 911 on his cell phone to report that he had been sitting in his poop

Respite care family member · 2025☆☆☆☆

There was very poor communication among staff members, and we needed clarification on what seemed to be a misdiagnosis.

Long-term resident's family · 2025☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.99hrs
OK
Registered nurses for medical care
Total Nursing
3.06hrs
75%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility54.5%
Worse than Avg
Here
54.5%
US
93.4%
NY
91.3%
Erie
90.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
12.1%
NY
18.9%
Erie
13.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
15.3%
NY
13.8%
Erie
14.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
15.4%
NY
13.8%
Erie
16.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
19.4%
NY
20.2%
Erie
22.6%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.6%
Worse than Avg
Here
10.6%
US
4.9%
NY
6.8%
Erie
6.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility34.5%
Worse than Avg
Here
34.5%
US
81.8%
NY
77.0%
Erie
82.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.2%
Worse than Avg
Here
50.2%
US
79.7%
NY
78.8%
Erie
74.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
NY
1.2%
Erie
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Well above state avg (7.6)
4 complaint-triggered

Elderwood at Lancaster has faced serious deficiencies including nursing staffing shortages and abuse protection failures, with families filing four complaints that triggered inspections. The most recurring problems involve nursing staff adequacy, resident rights violations, and medication management issues. Recent 2024 surveys show ongoing staffing concerns, though the facility has provided correction dates for all identified deficiencies across the review period.

Dec 23, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 22, 2024Routine
11
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0840Potential for harm · WidespreadCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 22, 2024Complaint
1
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Oct 18, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 6, 2022Routine
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Dec 20, 2019Routine
5
0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Elderwood at Lancaster

Organization Type

for profit

Chain Affiliation

Chain Name

Elderwood

Chain Size

17 facilities nationwide

Chain avg rating: 2.6/5 · Rank 6 of 17

Ownership & Management

Owners

Cole, Warren

Owner

50%

Rubin, Jeffrey

Owner

50%

Key personnel

Hauser, AngelaW-2 Managing EmployeeCole, WarrenManagerRubin, JeffreyManager
Source: Medicare provider data

Contact

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References & Resources

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