Sycamore Run Nursing and Rehab Ctr
Strong Medicare quality ratings; families often praise compassionate and patient nursing staff. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
While some families report a warm and communicative environment, there are serious, recurring concerns regarding the security of personal property and potential staff-family conflicts. If you choose this facility, ensure you keep a detailed inventory of your loved one's belongings and maintain open, documented communication with the administration to mitigate potential issues.
Google Reviews
Google Reviews
16 reviews on Google“Sycamore Run Nursing and Rehab Center receives polarized feedback, with some families praising the compassionate, warm staff and others reporting serious concerns regarding facility management. While some long-term families highlight excellent communication and a welcoming environment, recent negative reports involve allegations of theft, staff harassment, and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Welcoming and warm environment
- Responsive communication regarding resident health changes
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
- Theft of personal belongings and valuables (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and patient the nursing staff is here; how do you ensure that level of care remains consistent for every resident?
- 2What specific protocols do you have in place to ensure residents' personal belongings and valuables are kept secure and accounted for?
- 3Since we value clear communication, how does the team notify family members when there is a significant change in a resident's health or condition?
- 4With the current staffing levels, what steps is the facility taking to ensure there is always enough support for the residents' daily needs?
- 5Could you tell us more about the daily activities and social opportunities available to help residents stay engaged with the community?
- 6In the event of a medical emergency during the night or over the weekend, what is the immediate process for coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff would always call me whenever there was a change in his condition, either an improvement or a decline.”
“My family and I have been more than pleased with the care and compassion that the staff of Sycamore has not only shown towards both of my grandparents who are currently both residents, but my entire family as well.”
“There were nowhere near enough nurses for the patients there, also if you have loved ones there tell them don’t keep their personal things there or their valuables, when my father passed his wallet, as well as a lockbox came up missing right after he died.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring safety and care quality concerns, with families filing complaints that triggered 4 investigations involving abuse reporting failures and wound care issues. The most persistent problems involve fire safety systems, abuse reporting protocols, and wound care management, with some issues like abuse reporting appearing across multiple years. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like safety reporting suggests ongoing operational challenges that warrant careful consideration during your visit.
Apr 30, 2026Complaint3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 21, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 16, 2025Routine9
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 15, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 7, 2022Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Sycamore Run Nursing and Rehab Ctr
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 40 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit sycamore-run.net
Medicare data downloads
Original nursing home datasets
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