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Nursing HomeMedicaid

Scenic Pointe Nursing and Rehab Ctr

Strong Medicare quality ratings; families often praise compassionate social work staff. Still worth an in-person visit.

8067 Township Road 334, Millersburg, OH 44654164 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 13 Google reviews

5
4
3
2
1

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What this means for your family

While the facility has received praise for its social work and long-term care, the most recent feedback indicates a critical breakdown in communication. Families should test the facility's responsiveness by calling during different times of the day before committing to ensure they can reliably reach staff to check on their loved ones.

Google Reviews

Google Reviews

13 reviews on Google
Scenic Pointe Nursing and Rehab Center receives polarized feedback, with some families praising the compassionate social work and care for residents, while others report significant frustrations. Recent concerns highlight persistent communication issues, specifically regarding the facility's responsiveness to phone inquiries.

Quality Themes

Tap a score for details
FoodN/AStaff6.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate social work staff
  • Effective care for long-term residents
  • Proactive family communication

Concerns

  • Poor phone responsiveness and difficulty reaching staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(2)3.01.0'20(1)3.54.0'22(2)5.01.0'25(2)5.0'26(2)

Distribution · 19 analyzed

5
10
4
0
3
3
2
2
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels are a priority for us, could you walk us through how your team manages daily care assignments to ensure consistent attention for all 164 residents?
  • 2We understand that staying connected is vital; what is the best way for our family to reach the nursing team directly if we have questions about our loved one's care?
  • 3Could you share how your social work team—who we've heard are very supportive—helps new residents integrate into the community and participate in daily activities?
  • 4With your focus on long-term care, what specific protocols do you have in place to handle medical emergencies or sudden changes in a resident's health status?
  • 5We noticed some recent feedback regarding communication; what steps is the facility taking to ensure families receive timely updates and feel heard?
  • 6How does the facility approach quality improvement following the recent health inspections to ensure the best possible environment for your residents?

Personalized based on this facility's data


Key Review Excerpts

I have had the pleasure of collaborating with Nicole, SW, for the past several months to provide the best care possible to our seniors and Nicole is top tier!

Professional collaborator · 2023★★★★★

They have taken care of my dad they do a great job and keep us informed

Long-term resident's family · 2017★★★★★

Never answer the phone at home up on hill. Trying to check on loved one

Family member · 2025☆☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
3.03hrs
74%
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility89.0%
Worse than Avg
Here
89.0%
US
12.1%
OH
28.2%
Holmes
28.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.5%
OH
9.4%
Holmes
15.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
15.3%
OH
6.9%
Holmes
8.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
14.4%
OH
5.8%
Holmes
9.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
19.5%
OH
25.4%
Holmes
20.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
93.4%
OH
92.6%
Holmes
96.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.0%
Worse than Avg
Here
73.0%
US
81.8%
OH
78.4%
Holmes
80.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (10.1)
5 complaint-triggered

This facility shows concerning patterns with families filing complaints that triggered inspections, particularly around food safety and cleanliness issues that have persisted across multiple years (2022-2024). The most recurring problems involve food handling and storage, fire safety systems, and facility cleanliness and comfort. While all cited deficiencies show correction dates, the repeated nature of food safety violations and the fact that families have filed multiple complaints suggest ongoing quality concerns that warrant careful consideration during any visit.

Apr 7, 2025Complaint
1
0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

Sep 19, 2024Complaint
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 28, 2024Routine
7
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 29, 2023Complaint
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

May 19, 2022Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 8, 2019Routine
12
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0024Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Scenic Pointe Nursing and Rehab Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Foundations Health Solutions

Chain Size

63 facilities nationwide

Chain avg rating: 4.0/5 · Rank 47 of 60

Ownership & Management

Key personnel

Colleran, BrianOfficer / DirectorColleran, BrianOfficer / DirectorKrystowski, JohnOfficer / DirectorFoundations Health Solutions, LLCManagerColleran, BrianManager
Source: Medicare provider data

Contact

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References & Resources

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