Scenic Pointe Nursing and Rehab Ctr
Strong Medicare quality ratings; families often praise compassionate social work staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While the facility has received praise for its social work and long-term care, the most recent feedback indicates a critical breakdown in communication. Families should test the facility's responsiveness by calling during different times of the day before committing to ensure they can reliably reach staff to check on their loved ones.
Google Reviews
Google Reviews
13 reviews on Google“Scenic Pointe Nursing and Rehab Center receives polarized feedback, with some families praising the compassionate social work and care for residents, while others report significant frustrations. Recent concerns highlight persistent communication issues, specifically regarding the facility's responsiveness to phone inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate social work staff
- Effective care for long-term residents
- Proactive family communication
Concerns
- Poor phone responsiveness and difficulty reaching staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through how your team manages daily care assignments to ensure consistent attention for all 164 residents?
- 2We understand that staying connected is vital; what is the best way for our family to reach the nursing team directly if we have questions about our loved one's care?
- 3Could you share how your social work team—who we've heard are very supportive—helps new residents integrate into the community and participate in daily activities?
- 4With your focus on long-term care, what specific protocols do you have in place to handle medical emergencies or sudden changes in a resident's health status?
- 5We noticed some recent feedback regarding communication; what steps is the facility taking to ensure families receive timely updates and feel heard?
- 6How does the facility approach quality improvement following the recent health inspections to ensure the best possible environment for your residents?
Personalized based on this facility's data
Key Review Excerpts
“I have had the pleasure of collaborating with Nicole, SW, for the past several months to provide the best care possible to our seniors and Nicole is top tier!”
“They have taken care of my dad they do a great job and keep us informed”
“Never answer the phone at home up on hill. Trying to check on loved one”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered inspections, particularly around food safety and cleanliness issues that have persisted across multiple years (2022-2024). The most recurring problems involve food handling and storage, fire safety systems, and facility cleanliness and comfort. While all cited deficiencies show correction dates, the repeated nature of food safety violations and the fact that families have filed multiple complaints suggest ongoing quality concerns that warrant careful consideration during any visit.
Apr 7, 2025Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Sep 19, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 28, 2024Routine7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 29, 2023Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 19, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 8, 2019Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Ownership & Operations
Who Operates This Facility
Scenic Pointe Nursing and Rehab Ctr
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 47 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit scenic-pointe.net
Medicare data downloads
Original nursing home datasets
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