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Nursing Home Top Rated

Sunterra Springs Independence

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.

19200 E 37th Terrace S, Independence, MO 6405738 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 180 Google reviews

5
4
3
2
1
Sunterra Springs Independence Nursing Home in Independence, MO — Street View
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What this means for your family

Sunterra Springs offers excellent physical therapy and a clean environment, making it a strong candidate for short-term rehab. However, families must be prepared to be highly involved advocates, as multiple reviewers report significant delays in call-light response and inconsistent nursing care, especially on nights and weekends.

Google Reviews

Google Reviews

180 reviews on Google
Sunterra Springs Independence is a visually impressive, hotel-like facility that receives high praise for its physical therapy department and clean, modern environment. However, many families report significant concerns regarding inconsistent staffing levels, slow response times to call lights, and poor communication from management, particularly during nights and weekends.

Quality Themes

Tap a score for details
Food9.0Staff5.0Clean9.0Activities6.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Clean, modern, and well-maintained facility
  • High-quality dining and food service
  • Specific staff members noted for compassionate, attentive care

Concerns

  • Slow response times to call lights and requests for assistance (mentioned by 14 reviewers)
  • Understaffing and reliance on temporary agency workers (mentioned by 9 reviewers)
  • Poor communication from administration and social services (mentioned by 7 reviewers)
  • Medication management errors or delays (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'18(15)'20(4)'22(1)'24(35)'26(74)

Distribution · 181 analyzed

5
124
4
14
3
5
2
3
1
35
38 reviews posted between Feb 11, 2026Feb 14, 2026 · 38 were 5-star

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that physical and occupational therapy are noted as major strengths here, how do you integrate these therapy programs into the daily routine for residents?
  • 2With a smaller capacity of 38 residents, how does your team ensure that call lights and requests for assistance are addressed promptly throughout the day and night?
  • 3I noticed that staffing levels can fluctuate; how do you manage the balance between permanent staff and temporary agency workers to ensure consistent, familiar care for my loved one?
  • 4Communication is very important to our family, so what is the best way for us to stay updated on our loved one’s care plan and any changes in their health status?
  • 5Regarding medication management, what specific protocols do you have in place to ensure that prescriptions are administered accurately and on time?
  • 6I see that you actively engage with feedback online; how do you use input from families to improve the quality of care and daily life within the facility?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT are very friendly, they work with my dad to help him improve everyday. They are great working with us, they answer our questions. I am very happy he is here and know he is being taken care of.

Long-term resident's family · 2024★★★★★

The only thing negative about this facilty is they have more patients then staff and their frame of time on giving meds and answering the call light needs improvement.

Long-term resident's family · 2018☆☆☆☆

My father died at Sun Terra in July 2024. His care was suboptimal.They were short on staff; utilized outside agency help that knew nothing about patients and the facility; on rounds the providers said two different times they would start breathing treatments but it never happened.

Long-term resident's family · 2024☆☆☆☆
Source: 180 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.90hrs
OK
Registered nurses for medical care
Total Nursing
3.94hrs
96%
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

2

measures

Mixed Results

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
79.7%
MO
63.5%
Jackson
86.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
MO
65.9%
Jackson
88.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
MO
2.2%
Jackson
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (12.0)
2 complaint-triggered

This facility has 32 deficiencies across 5 surveys, with families filing 2 complaints regarding pressure ulcer care and medication labeling. The most recurring issues involve fire safety systems, quality of care delivery, and abuse/neglect prevention policies. While most deficiencies show planned correction dates, ongoing fire safety concerns and complaint-triggered issues about wound care warrant careful discussion during your visit.

Feb 10, 2025Routine
5
0351Potential for harm · Widespread

Smoke Deficiencies

Install an approved automatic sprinkler system.

0900Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Meet Health Care Facilities Code mechanical requirements.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 10, 2024Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Dec 26, 2023Complaint
1
0761Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 8, 2023Routine
12
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0678Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Sep 29, 2021Routine
13
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunterra Springs Independence

Organization Type

for profit

Chain Affiliation

Chain Name

Sunterra Springs

Chain Size

4 facilities nationwide

Chain avg rating: 2.8/5 · Rank 1 of 4 (Best)

Ownership & Management

Owners

Rmc Enterprises LLC

Owner · Organization

Ball Ventures LLC

Owner (parent company) · Organization

Bv Operations LLC.

Owner (parent company) · Organization

Bv Pac Holdings LLC

Owner (parent company) · Organization

Dlb Legacy LLC

Owner (parent company) · Organization

Ball, Allen

Owner (parent company)

Ball, Connie

Owner (parent company)

Bangerte, Nathan

Owner (parent company)

Bangerter, Dee

Owner (parent company)

Bangerter, Edward

Owner (parent company)

Bangerter, Johnathan

Owner (parent company)

Shrader, Richard

Owner (parent company)

Key personnel

Bangerte, NathanManaging Control - Governing BodyBangerter, EdwardManaging Control - Governing BodyBangerter, JohnathanManaging Control - Governing BodyDarby, MeganManaging Control - Governing BodyGatherum, JasonManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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