Sunterra Springs Independence
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 180 Google reviews

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What this means for your family
Sunterra Springs offers excellent physical therapy and a clean environment, making it a strong candidate for short-term rehab. However, families must be prepared to be highly involved advocates, as multiple reviewers report significant delays in call-light response and inconsistent nursing care, especially on nights and weekends.
Google Reviews
Google Reviews
180 reviews on Google“Sunterra Springs Independence is a visually impressive, hotel-like facility that receives high praise for its physical therapy department and clean, modern environment. However, many families report significant concerns regarding inconsistent staffing levels, slow response times to call lights, and poor communication from management, particularly during nights and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, modern, and well-maintained facility
- High-quality dining and food service
- Specific staff members noted for compassionate, attentive care
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 14 reviewers)
- Understaffing and reliance on temporary agency workers (mentioned by 9 reviewers)
- Poor communication from administration and social services (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as major strengths here, how do you integrate these therapy programs into the daily routine for residents?
- 2With a smaller capacity of 38 residents, how does your team ensure that call lights and requests for assistance are addressed promptly throughout the day and night?
- 3I noticed that staffing levels can fluctuate; how do you manage the balance between permanent staff and temporary agency workers to ensure consistent, familiar care for my loved one?
- 4Communication is very important to our family, so what is the best way for us to stay updated on our loved one’s care plan and any changes in their health status?
- 5Regarding medication management, what specific protocols do you have in place to ensure that prescriptions are administered accurately and on time?
- 6I see that you actively engage with feedback online; how do you use input from families to improve the quality of care and daily life within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT are very friendly, they work with my dad to help him improve everyday. They are great working with us, they answer our questions. I am very happy he is here and know he is being taken care of.”
“The only thing negative about this facilty is they have more patients then staff and their frame of time on giving meds and answering the call light needs improvement.”
“My father died at Sun Terra in July 2024. His care was suboptimal.They were short on staff; utilized outside agency help that knew nothing about patients and the facility; on rounds the providers said two different times they would start breathing treatments but it never happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 32 deficiencies across 5 surveys, with families filing 2 complaints regarding pressure ulcer care and medication labeling. The most recurring issues involve fire safety systems, quality of care delivery, and abuse/neglect prevention policies. While most deficiencies show planned correction dates, ongoing fire safety concerns and complaint-triggered issues about wound care warrant careful discussion during your visit.
Feb 10, 2025Routine5
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 10, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 26, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 8, 2023Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Sep 29, 2021Routine13
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Ownership & Operations
Who Operates This Facility
Sunterra Springs Independence
for profit
Chain Affiliation
Sunterra Springs
4 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 4 (Best)
Ownership & Management
Owners
Rmc Enterprises LLC
Owner · Organization
Ball Ventures LLC
Owner (parent company) · Organization
Bv Operations LLC.
Owner (parent company) · Organization
Bv Pac Holdings LLC
Owner (parent company) · Organization
Dlb Legacy LLC
Owner (parent company) · Organization
Ball, Allen
Owner (parent company)
Ball, Connie
Owner (parent company)
Bangerte, Nathan
Owner (parent company)
Bangerter, Dee
Owner (parent company)
Bangerter, Edward
Owner (parent company)
Bangerter, Johnathan
Owner (parent company)
Shrader, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
180 reviews from families & visitors
Official Website
Visit sunterrasprings.com
Medicare data downloads
Original nursing home datasets
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