Monterey Park Rehabilitation & Health Care Center
Strong Medicare quality ratings; families often praise dedicated and compassionate nursing staff. Still worth an in-person visit.
based on 125 Google reviews
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What this means for your family
This facility shows a pattern of extreme inconsistency. While some families report excellent outcomes, there are frequent, serious reports of neglect and hygiene issues. If you consider this facility, conduct an unannounced visit, specifically checking for odors and staffing levels, and ensure you have a plan for daily family advocacy.
Google Reviews
Google Reviews
125 reviews on Google“Monterey Park Rehabilitation & Health Care Center receives highly polarized feedback, with many families reporting severe concerns regarding neglect, understaffing, and poor hygiene. While some reviewers praise specific nursing staff and the therapy department for positive outcomes, others describe dangerous lapses in medication management, slow response times to call lights, and unsanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical therapy department
- Clean and well-maintained facility (noted by some)
- Proactive management communication (noted by some)
Concerns
- Severe understaffing leading to neglect and slow response times (mentioned by 14 reviewers)
- Unsanitary conditions including strong odors of urine and dirty rooms (mentioned by 7 reviewers)
- Medication errors or failure to administer medication on time (mentioned by 6 reviewers)
- Poor communication between staff and family members (mentioned by 5 reviewers)
- Poor quality, cold, or nutritionally inappropriate food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 128 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 1/5 CMS staffing rating; what specific steps are you taking to ensure residents receive timely assistance when they press their call lights?
- 2Given that some families have expressed concerns regarding medication timing, could you walk me through your process for ensuring medications are administered accurately and on schedule?
- 3I appreciate that your management team is active in responding to feedback online; how do you maintain that same level of proactive communication with families once their loved one is admitted?
- 4Could you describe your current housekeeping schedule and how you ensure that resident rooms and common areas remain consistently clean and odor-free?
- 5What is your process for monitoring the nutritional quality and temperature of meals, and how do you accommodate residents who may have specific dietary preferences or needs?
- 6How does your nursing team coordinate with the physical therapy department to ensure that residents are receiving consistent, high-quality care throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The moment I walked in the OVERWHELMING smell of urine was ATROCIOUS and I literally had to go back out to my car and grab an old mask and spray perfume in it just to be able to go inside to spend time with my grandfather.”
“My mother was recently here at Monterey Park Rehab. What an amazing place. The nurses were so kind. Would like to mention Brian and Jeremy. My mother is pretty stubborn and they were able to work with her and get her to do her therapy.”
“My mom went in because she could not walk after a month of rehabilitation the doctor says she is ready to go home. Still using a hoyler lift for transferring from wheelchair to bed. My mom turns the call light on and it takes for ever for someone to come and check on her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints, particularly about medication management which has resulted in repeated deficiencies across surveys. The most frequent problem areas include fire safety systems, medication errors, and resident rights violations including failure to properly notify families of incidents. While the facility corrects most issues when cited, the recurring nature of medication problems and the fact that families have filed formal complaints about care quality suggest ongoing operational challenges that prospective families should carefully investigate.
Nov 18, 2025Routine12
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 18, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 21, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 4, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Monterey Park Rehabilitation & Health Care Center
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 4 of 25
Ownership & Management
Owners
Tutera Group Healthcare Mangement, INC.
Owner · Organization
Barr, Shirley
Owner
Tutera Group, INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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