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Strong Medicare quality ratings; public reviewers often praise dedicated and compassionate nursing staff. Still worth an in-person visit.
based on 128 Google reviews
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Monterey Park Rehabilitation & Health Care Center has a strong overall Medicare rating. Public reviewers frequently mention: dedicated and compassionate nursing staff and effective physical therapy department. Review the component ratings and current source records before deciding.
Monterey Park Rehabilitation & Health Care Center receives highly polarized feedback, with many families reporting severe concerns regarding neglect, understaffing, and poor hygiene. While some reviewers praise specific nursing staff and the therapy department for positive outcomes, others describe dangerous lapses in medication management, slow response times to call lights, and unsanitary conditions.
Quality Themes
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Concerns
Rating Trends
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Distribution · 131 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The moment I walked in the OVERWHELMING smell of urine was ATROCIOUS and I literally had to go back out to my car and grab an old mask and spray perfume in it just to be able to go inside to spend time with my grandfather.”
“My mother was recently here at Monterey Park Rehab. What an amazing place. The nurses were so kind. Would like to mention Brian and Jeremy. My mother is pretty stubborn and they were able to work with her and get her to do her therapy.”
“My mom went in because she could not walk after a month of rehabilitation the doctor says she is ready to go home. Still using a hoyler lift for transferring from wheelchair to bed. My mom turns the call light on and it takes for ever for someone to come and check on her.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing multiple complaints, particularly about medication management which has resulted in repeated deficiencies across surveys. The most frequent problem areas include fire safety systems, medication errors, and resident rights violations including failure to properly notify families of incidents. While the facility corrects most issues when cited, the recurring nature of medication problems and the fact that families have filed formal complaints about care quality suggest ongoing operational challenges that prospective families should carefully investigate.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Monterey Park Rehabilitation & Health Care Center
for profit
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 4 of 25
Owners
Tutera Group Healthcare Mangement, INC.
Owner · Organization
Barr, Shirley
Owner
Tutera Group, INC
Owner (parent company) · Organization
Key personnel
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Medicare Care Compare
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128 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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