Sunset Villa Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 90 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 13.0)
- High RN turnover (54%)
Below average in CA · Critically understaffed (RN) · Below chain average · $207,206 in fines
What this means for your family
This facility is an excellent choice for navigating the complex admissions process due to their highly praised administrative team. However, families should closely monitor daily care and hygiene, as some residents have experienced lapses in nursing responsiveness and facility cleanliness.
Google Reviews
Google Reviews
90 reviews on Google“Families considering Sunset Villa Post Acute will find a facility highly praised for its exceptional admissions and administrative staff, particularly Lisa Turner, who is frequently cited for her compassion and helpfulness. While many reviewers report significant improvements in care and professionalism, some families have raised serious concerns regarding inconsistent nursing responsiveness, hygiene issues, and the need for better maintenance of the physical building.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional admissions team
- Effective rehabilitation and therapy services
- Friendly and attentive frontline staff
- Strong administrative responsiveness to family concerns
Concerns
- Inconsistent nursing and CNA responsiveness (mentioned by 3 reviewers)
- Facility cleanliness and odor issues (mentioned by 2 reviewers)
- Need for building and interior updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how responsive your admissions team is; how do you ensure that same level of communication continues between the nursing staff and our family once a resident is settled in?
- 2What specific steps are being taken to address the recent health inspection findings and ensure the facility is always clean and fresh for residents?
- 3How do the nursing and CNA teams manage their call light responses to ensure no resident is left waiting for assistance?
- 4Can you tell us more about the specialized programming and support available for residents who require memory care services?
- 5What is the protocol for handling medical emergencies during the overnight hours, and how is the physician notified?
- 6What kind of daily activities or social outings are planned to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“Lisa is admissions Director! This women practically lives her. She is so cheerful, loving,n helpful! Of all the paper work that has to be done,n so confusing. She made sure it got done!”
“The therapy was awesome it helped me get back home. Thanks to all”
“My mother was dumped from there because I brought up concerns. They don’t try to rehab them to get walking again or use the bathroom. They train them to stay in their beds or wheelchair poop in diapers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sunset Villa has a concerning pattern of recurring issues, particularly with families filing multiple complaints leading to 34 deficiencies. The facility repeatedly struggles with medication management, resident care quality, and nutrition/dietary services across surveys from 2022 through 2025. While all violations show correction dates, the persistent problems with pain management, food service, infection control, and resident assessments suggest systemic challenges that continue to resurface despite remedial efforts.
Apr 22, 2026Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Apr 9, 2026Routine20
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 10, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jul 10, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 10, 2024
$14,050
Fine
Jul 5, 2024
$56,584
Payment Denial
Jul 5, 2024
7-day denial
Fine
Feb 21, 2024
$136,572
Payment Denial
Feb 21, 2024
55-day denial
Ownership & Operations
Who Operates This Facility
Sunset Villa Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 173 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit sunsetvillapa.com
Medicare data downloads
Original nursing home datasets
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