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Nursing HomeMedicaid Investigative

Sunset Villa Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3232 E. Artesia Blvd., Ramona Park · Long Beach, CA 90805199 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 90 Google reviews

5
4
3
2
1
Sunset Villa Post Acute Nursing Home in Long Beach, CA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (25 vs median 13.0)
  • High RN turnover (54%)

Below average in CA · Critically understaffed (RN) · Below chain average · $207,206 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for navigating the complex admissions process due to their highly praised administrative team. However, families should closely monitor daily care and hygiene, as some residents have experienced lapses in nursing responsiveness and facility cleanliness.

Google Reviews

Google Reviews

90 reviews on Google
Families considering Sunset Villa Post Acute will find a facility highly praised for its exceptional admissions and administrative staff, particularly Lisa Turner, who is frequently cited for her compassion and helpfulness. While many reviewers report significant improvements in care and professionalism, some families have raised serious concerns regarding inconsistent nursing responsiveness, hygiene issues, and the need for better maintenance of the physical building.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean5.0Activities9.0MedsN/AMemory2.0Comms9.0ValueN/A

Strengths

  • Compassionate and professional admissions team
  • Effective rehabilitation and therapy services
  • Friendly and attentive frontline staff
  • Strong administrative responsiveness to family concerns

Concerns

  • Inconsistent nursing and CNA responsiveness (mentioned by 3 reviewers)
  • Facility cleanliness and odor issues (mentioned by 2 reviewers)
  • Need for building and interior updates (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62024(44)4.42025(24)4.52026(23)

Distribution · 91 analyzed

5
72
4
8
3
4
2
1
1
6
14 reviews posted between Aug 11, 2024Aug 16, 2024 · 14 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how responsive your admissions team is; how do you ensure that same level of communication continues between the nursing staff and our family once a resident is settled in?
  • 2What specific steps are being taken to address the recent health inspection findings and ensure the facility is always clean and fresh for residents?
  • 3How do the nursing and CNA teams manage their call light responses to ensure no resident is left waiting for assistance?
  • 4Can you tell us more about the specialized programming and support available for residents who require memory care services?
  • 5What is the protocol for handling medical emergencies during the overnight hours, and how is the physician notified?
  • 6What kind of daily activities or social outings are planned to keep residents engaged and active within the community?

Personalized based on this facility's data


Key Review Excerpts

Lisa is admissions Director! This women practically lives her. She is so cheerful, loving,n helpful! Of all the paper work that has to be done,n so confusing. She made sure it got done!

Long-term resident's family · 2026★★★★★

The therapy was awesome it helped me get back home. Thanks to all

Former resident · 2026★★★★★

My mother was dumped from there because I brought up concerns. They don’t try to rehab them to get walking again or use the bathroom. They train them to stay in their beds or wheelchair poop in diapers.

Rehab patient's family · 2026☆☆☆☆
Source: 90 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.26hrs
35%
Registered nurses for medical care
Total Nursing
4.00hrs
98%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
15.5%
CA
11.7%
Los angeles
11.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.5%
CA
13.7%
Los angeles
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.5%
Worse than Avg
Here
13.5%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
5penalties
Well above state avg (15.4)
36 complaint-triggered
$207,206 in fines

Sunset Villa has a concerning pattern of recurring issues, particularly with families filing multiple complaints leading to 34 deficiencies. The facility repeatedly struggles with medication management, resident care quality, and nutrition/dietary services across surveys from 2022 through 2025. While all violations show correction dates, the persistent problems with pain management, food service, infection control, and resident assessments suggest systemic challenges that continue to resurface despite remedial efforts.

Apr 22, 2026Complaint
1
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Apr 9, 2026Routine
20
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Feb 10, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 21, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 27, 2025Complaint
2
0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Jul 10, 2025Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Oct 10, 2024

$14,050

Fine

Jul 5, 2024

$56,584

Payment Denial

Jul 5, 2024

7-day denial

Fine

Feb 21, 2024

$136,572

Payment Denial

Feb 21, 2024

55-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunset Villa Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 173 of 260

Ownership & Management

Key personnel

Yan, MalvinContracted Managing EmployeeMcaleenan, RyanW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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