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Nursing HomeMedicaid Investigative

Bay Vista Healthcare & Wellness Centre, Lp

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5901 Downey Ave, North Long Beach · Long Beach, CA 9080570 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 54 Google reviews

5
4
3
2
1
Bay Vista Healthcare & Wellness Centre, Lp Nursing Home in Long Beach, CA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (16 vs median 13.0)
  • High RN turnover (86%)

Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $36,304 in fines

Source: Medicare data

What this means for your family

This facility offers highly skilled physical therapy and many nurses are noted for their warmth. However, you must be extremely vigilant regarding hygiene and the security of personal belongings, as multiple families have reported serious neglect and theft.

Google Reviews

Google Reviews

54 reviews on Google
Families considering Bay Vista Healthcare & Wellness Centre will find a polarized landscape of experiences. While many reviewers praise the warmth, kindness, and professionalism of the nursing and therapy staff, there are serious, recurring allegations regarding patient neglect, including bedsores, hygiene issues, and theft of personal belongings.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean4.0ActivitiesN/AMeds2.0MemoryN/AComms7.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Dedicated physical and occupational therapy teams
  • Welcoming and friendly administrators
  • Cleanliness in certain departments/rehab areas

Concerns

  • Allegations of patient neglect and hygiene issues (mentioned by 3 reviewers)
  • Theft of residents' personal belongings (mentioned by 3 reviewers)
  • Poor facility maintenance and run-down appearance (mentioned by 2 reviewers)
  • Inadequate management of medical needs (bedsores/medication) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(3)'21(3)'23(8)'26(3)

Distribution · 57 analyzed

5
32
4
6
3
1
2
1
1
17

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care is maintained during shift changes?
  • 2With the physical and occupational therapy teams being such a strength here, how often do residents typically participate in their rehab programs?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and that all medical needs are closely monitored?
  • 4How does the facility manage cleanliness and daily upkeep in the resident rooms and common areas to ensure a comfortable environment?
  • 5What steps are taken to ensure the security of residents' personal belongings and to prevent any loss of property?
  • 6Could you tell us about the daily activities and social engagement opportunities available to keep residents active and connected?

Personalized based on this facility's data


Key Review Excerpts

The staff was warm and friendly. They came in regularly to change my grandpa. They positioned him to eat his meals and even put a towel on him so that he wouldn't get food on his clothes.

Rehab patient's family · 2023★★★★

My 91 year old father wasn't even here one month and got a huge bed sore on his lower back, he was unable to walk so the so called caregivers (who don't care at all) left my Dad, neglected to assist with changing his position...

Long-term resident's family · 2022☆☆☆☆

All of the workers are very sweet and polite. I go to this clinic at least once a week to visit one of my friends.

Visitor · 2025★★★★★
Source: 54 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
19.4%
CA
10.7%
Los angeles
9.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
15.3%
CA
10.5%
Los angeles
9.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.8%
Worse than Avg
Here
17.8%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.4%
Mixed vs Avgs
Here
19.4%
US
19.5%
CA
13.7%
Los angeles
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Los angeles
97.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
79.7%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility9.5%
Worse than Avg
Here
9.5%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
4penalties
Above state avg (15.4)
16 complaint-triggered
$36,304 in fines

This facility shows concerning patterns with families filing complaints about resident protection from abuse and neglect, which has recurred multiple times since 2023. The most frequent issues involve medication management, resident safety and accident prevention, and infection control. While all deficiencies show correction dates, the repeated nature of serious problems like abuse protection and medication errors across multiple recent surveys suggests ongoing quality challenges that families should carefully consider.

Mar 11, 2026Complaint
2
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 23, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 26, 2025Routine
24
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Apr 4, 2025Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 13, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 29, 2025Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Apr 4, 2025

$9,110

Fine

Jan 29, 2025

$23,920

Payment Denial

May 13, 2024

43-day denial

Fine

May 23, 2023

$3,274

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bay Vista Healthcare & Wellness Centre, Lp

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Chain avg rating: 2.5/5 · Rank 3 of 6

Ownership & Management

Key personnel

Corporate Interface Services LLCManagerRockport Administrative Services, LLCManagerLazaro, LisaManagerPole, ShivanandManagerBay Vista Wellness Gp, LLCGeneral Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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