Sunrise Manor Ctr for Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in NY · No penalties on record
What this means for your family
The facility appears to be in a period of significant improvement following a change in ownership and management. The rehab and nursing teams are currently highly regarded, but you should specifically ask about current protocols for medication administration and nighttime staffing to ensure the historical issues with neglect have been fully resolved.
Google Reviews
Google Reviews
92 reviews on Google“Families considering Sunrise Manor will find a facility that has undergone significant recent changes, with many recent reviews praising a new management team and exceptional physical therapy. While the rehab services and nursing staff receive high marks for compassion, there are serious historical concerns regarding medical negligence, understaffing, and cleanliness that should be verified during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Compassionate and attentive nursing staff
- Approachable and professional administration
- Warm, home-like, and intimate atmosphere
Concerns
- Historical issues with medical negligence and patient safety (mentioned by 3 reviewers)
- Inconsistent cleanliness and hygiene standards (mentioned by 2 reviewers)
- Staffing shortages leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab team here; could you tell us more about how they work with residents to regain their independence?
- 2The administration seems very approachable based on your interactions with families; how often do you check in with residents' families to ensure everyone is happy with the care?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What are some of the favorite daily activities or social events that help create that warm, home-like atmosphere you are known for?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6What steps is the facility currently taking to ensure that cleanliness and hygiene standards are consistent throughout the building?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was incredibly attentive, often going above and beyond, even working after hours without extra pay.”
“The administrator shua is easily approachable and gets things done!”
“I was admitted here on 9/27/30. This place is UNSAFE and mismanaged. They botched an iv on R arm on 9/30.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered recent inspections, including a serious abuse and neglect deficiency in December 2024 requiring immediate correction. The facility shows recurring issues with care planning, medication management, and safety systems across multiple surveys from 2021 to 2025. While all deficiencies have correction dates, the pattern of ongoing problems in core care areas suggests persistent operational challenges that warrant careful consideration.
Mar 3, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 1, 2025Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Apr 1, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 9, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nov 14, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 18, 2023Complaint1
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Sunrise Manor Ctr for Nursing and Rehabilitation
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit sunrisemanorrehab.com
Medicare data downloads
Original nursing home datasets
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