Sungarden Terrace
Limited public data on Sungarden Terrace. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 17 Google reviews
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What this means for your family
This facility offers a lovely social atmosphere and excellent dining, which can greatly benefit residents' quality of life. However, you must investigate the staffing levels in the memory care unit personally, as multiple families have reported dangerous periods of unmonitored care and frequent resident falls.
Google Reviews
Google Reviews
17 reviews on Google“Families considering Sungarden Terrace will find a community praised for its warm, caring staff and a well-maintained environment that feels like home. However, there are serious, recurring allegations regarding inadequate staffing in the memory care unit and failure to manage resident falls. While some residents thrive in the social atmosphere, others have reported distressing experiences involving sudden evictions and lack of professional oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm and caring caregivers
- Well-maintained and inviting facility
- Engaging activities and social events
- Strong sense of community
Concerns
- Inadequate staffing and lack of licensed personnel in memory care (mentioned by 2 reviewers)
- Frequent resident falls and poor incident communication (mentioned by 2 reviewers)
- Unprofessional or rude management behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the warm and caring caregivers here; how do you ensure that this sense of community stays consistent across all shifts?
- 2Could you tell us more about the specific types of engaging activities and social events planned for residents each week?
- 3What is your protocol for communicating with families immediately following a resident fall or a medical incident?
- 4Regarding the memory care wing, what specific licensed personnel or specialized training are available to support residents with cognitive needs?
- 5How does the management team stay in touch with families to address any concerns or provide updates on resident care?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying both the medical team and our family?
Personalized based on this facility's data
Key Review Excerpts
“I truly believe this facility helped considerably to save my life. I will always be grateful.”
“The care here is wonderful and they have so many activities. The food is outstanding! And I am a foodie.”
“Every time we go to visit my mother-in-law it is even clear that the staff at Sungarden Terrace genuinely care about their residents and go above and beyond to make sure they are well cared for and feel at home.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 23, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 23, 2026OtherClean
FACILITY EVALUATION REPORT
Mar 27, 2026InspectionClean
FACILITY EVALUATION REPORT
Mar 19, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 12, 2026ComplaintClean
This report details an investigation into three allegations: lack of hot water, uncomfortable temperatures, and poor food quality. The investigator found that all allegations were unsubstantiated after reviewing facility logs, conducting staff and resident interviews, and performing facility tours. The facility was found to be compliant with current regulations regarding water temperature, environmental comfort, and food service.
Feb 12, 2026ComplaintClean
This report details an investigation into three allegations: lack of hot water, uncomfortable temperatures, and poor food quality. The investigator found that all allegations were unsubstantiated after reviewing facility logs, conducting staff and resident interviews, and performing facility tours. The facility was found to be compliant with current regulations regarding water temperature, environmental comfort, and food service.
Aug 25, 2025OtherClean
The inspection was an unannounced Case Management - Incident visit following a self-submitted incident report. Two Type A deficiencies were cited related to resident rights and personnel reporting of abuse, both posing immediate health risks. The facility was required to develop a Plan of Correction for both violations.
Aug 18, 2025ComplaintClean
This report details an investigation into a complaint received on June 20, 2025, regarding alleged staff neglect and policy violations. The Licensing Program Analyst found that there was not a preponderance of evidence to prove the alleged violations occurred, resulting in the allegations being unsubstantiated.
Ownership & Operations
Who Operates This Facility
Sd Commercial, LLC
SUSAN O'SHAUGHNESSY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit sungardenterrace.com
Medicare data downloads
Original nursing home datasets
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