Amaya Springs Health Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
This facility is an excellent choice for patients needing intensive physical therapy or post-surgical rehabilitation due to their highly-rated rehab team. However, if you choose this center, we recommend implementing a strict system for labeling and monitoring your loved one's personal clothing and belongings to prevent loss.
Google Reviews
Google Reviews
40 reviews on Google“Families can expect a highly compassionate and professional rehabilitation and nursing team, with many reviewers praising the physical therapy and social services departments. While the staff is frequently described as friendly and attentive, some families have reported serious concerns regarding missing personal belongings and facility maintenance issues like broken windows.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical therapy and rehab services
- Clean and well-maintained environment
- Professional and helpful social services/admissions team
Concerns
- Loss or theft of residents' personal belongings (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (e.g., broken windows, pests) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
The owner uses highly templated, professional language that focuses on mission statements and care standards rather than acknowledging specific staff members or details mentioned in the reviews. Responses are repetitive and follow a predictable structure of thanking the reviewer and restating the facility's commitment to quality care.
Questions for Your Tour
- 1We noticed your admissions team is very professional and helpful; could you tell us more about how you support families during the transition process?
- 2With the high praise for your physical therapy and rehab services, how do you tailor individual recovery plans for new residents?
- 3What specific protocols do you have in place to ensure residents' personal belongings and valuables are kept secure and organized?
- 4How does the facility manage routine maintenance and pest control to ensure the environment stays as clean and well-maintained as possible?
- 5Could you describe the staffing structure and how you ensure there is enough nursing presence available for residents throughout the night?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“My mom who is hard to please loved the staff and that made me comfortable knowing she was in good hands. Thanks to Amaya's wonderful staff my mom is now at home thriving.”
“The staff was friendly and quick to help. Everyone is top of things when it came to getting her what she needed to be comfortable during her stay.”
“I spent 6 weeks here and recieved the best care P.T. and just help healing. I now ride 10+miles a day on my bike and am back to my old self.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents who lost too much weight
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of families filing complaints about safety issues and care quality. Recurring problems include infection control, fire safety systems, care planning, and accident prevention. While all deficiencies have correction dates, several issues persist across multiple surveys, including infection control violations appearing in 2020, 2022, 2024, and 2025, and repeated fire safety problems spanning several years.
Apr 15, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 28, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 21, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 13, 2024Routine16
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Jun 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Apr 5, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Amaya Springs Health Care Center
for profit
Chain Affiliation
Pacific Healthcare Holdings
15 facilities nationwide
Chain avg rating: 2.3/5 · Rank 3 of 15
Ownership & Management
Owners
Katz Healthcare Investment Partnership
Owner · Organization
Pacific Healthcare Holdings, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit amayaspringshc.com
Medicare data downloads
Original nursing home datasets
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