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Nursing HomeMedicaid

Bella Vista Health Center

Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.

7922 Palm Street, Lemon Grove, CA 9194599 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 108 Google reviews

5
4
3
2
1
Bella Vista Health Center Nursing Home in Lemon Grove, CA — Street View
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What this means for your family

This facility offers exceptional rehabilitation therapy and a very kind nursing staff that many residents find comforting. However, families must be extremely vigilant regarding medication schedules and hygiene, as there have been documented instances of serious neglect and communication breakdowns.

Google Reviews

Google Reviews

108 reviews on Google
Families considering Bella Vista Health Center will find a facility highly praised for its exceptionally kind, professional, and attentive nursing and rehab staff. However, there are serious, recurring reports of severe neglect, including issues with hygiene, infection control, and medication management, alongside significant communication gaps with families.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean7.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and professional nursing staff
  • High-quality rehabilitation and physical therapy
  • Clean and well-maintained facility
  • Friendly and engaging activities programs

Concerns

  • Severe neglect regarding hygiene and infection control (mentioned by 2 reviewers)
  • Inconsistent medication management and pain control (mentioned by 3 reviewers)
  • Poor communication from administration and staff to families (mentioned by 2 reviewers)
  • Substandard food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(7)'18(6)'20(3)'22(21)'24(3)'26(1)

Distribution · 113 analyzed

5
83
4
10
3
3
2
2
1
15

How They Respond to Reviews

7%response rate
Generic

The owner relies heavily on a repetitive, templated response for 5-star reviews, often using the exact same phrasing regardless of the review content. While they do attempt to personalize by adding names, the core message is a copy-paste template.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility is; what specific protocols do you have in place to ensure consistent hygiene and infection control for all residents?
  • 2We noticed many people praise the compassion of your nursing staff, so how do you ensure that medication schedules and pain management are handled accurately and consistently?
  • 3Since we want to stay closely involved, what is your preferred method for keeping families updated on changes in a resident's daily health or care plan?
  • 4The activity programs here seem very engaging; could you tell us more about what a typical day of social activities looks like for a resident?
  • 5Could you walk us through the process for handling medical emergencies or sudden changes in health during the overnight hours?
  • 6We are interested in the dining experience; how do you approach menu planning and meal quality to ensure residents enjoy their daily nutrition?

Personalized based on this facility's data


Key Review Excerpts

The OT and PT staff were so patient and kind to my mother. All the nursing staff were supportive accommodating and attentive.

Rehab patient's family · 2023★★★★★

Every nurse I encountered was very pleasant and with a smile as though they actually enjoy their work.

Visitor · 2023★★★★★

They constantly ran out of her pain medication that she needed extremely bad so she was in severe pain more times than she should have been.

Long-term resident's family · 2019☆☆☆☆
Source: 108 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
4.62hrs
OK
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility35.5%
Worse than Avg
Here
35.5%
US
12.1%
CA
7.0%
San diego
9.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
14.4%
CA
10.4%
San diego
7.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
15.3%
CA
10.5%
San diego
9.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
15.5%
CA
11.7%
San diego
10.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
19.5%
CA
13.7%
San diego
15.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
19.4%
CA
10.7%
San diego
12.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
79.8%
CA
93.2%
San diego
96.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
San diego
96.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
CA
1.5%
San diego
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Well below state avg (15.4)
2 complaint-triggered

This facility shows ongoing challenges with nutrition and dietary services, fire safety systems, and medication management across multiple surveys from 2022 to 2025, indicating persistent operational issues. One family filed a complaint regarding pressure ulcer care in 2024. While all deficiencies have correction dates, the recurring problems with food safety and building systems suggest management struggles to maintain consistent standards.

Apr 15, 2026Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 17, 2025Routine
10
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jul 26, 2024Routine
8
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0700Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

Feb 15, 2024Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jan 27, 2022Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bella Vista Health Center

Organization Type

for profit

Ownership & Management

Key personnel

Floyd, SusanW-2 Managing EmployeeHassel, EvelynW-2 Managing EmployeeFloyd, SusanOfficer / DirectorBari, MohammedGeneral Partnership InterestIshaque, SaleemGeneral Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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