Bella Vista Health Center
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 108 Google reviews

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What this means for your family
This facility offers exceptional rehabilitation therapy and a very kind nursing staff that many residents find comforting. However, families must be extremely vigilant regarding medication schedules and hygiene, as there have been documented instances of serious neglect and communication breakdowns.
Google Reviews
Google Reviews
108 reviews on Google“Families considering Bella Vista Health Center will find a facility highly praised for its exceptionally kind, professional, and attentive nursing and rehab staff. However, there are serious, recurring reports of severe neglect, including issues with hygiene, infection control, and medication management, alongside significant communication gaps with families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- High-quality rehabilitation and physical therapy
- Clean and well-maintained facility
- Friendly and engaging activities programs
Concerns
- Severe neglect regarding hygiene and infection control (mentioned by 2 reviewers)
- Inconsistent medication management and pain control (mentioned by 3 reviewers)
- Poor communication from administration and staff to families (mentioned by 2 reviewers)
- Substandard food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
The owner relies heavily on a repetitive, templated response for 5-star reviews, often using the exact same phrasing regardless of the review content. While they do attempt to personalize by adding names, the core message is a copy-paste template.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; what specific protocols do you have in place to ensure consistent hygiene and infection control for all residents?
- 2We noticed many people praise the compassion of your nursing staff, so how do you ensure that medication schedules and pain management are handled accurately and consistently?
- 3Since we want to stay closely involved, what is your preferred method for keeping families updated on changes in a resident's daily health or care plan?
- 4The activity programs here seem very engaging; could you tell us more about what a typical day of social activities looks like for a resident?
- 5Could you walk us through the process for handling medical emergencies or sudden changes in health during the overnight hours?
- 6We are interested in the dining experience; how do you approach menu planning and meal quality to ensure residents enjoy their daily nutrition?
Personalized based on this facility's data
Key Review Excerpts
“The OT and PT staff were so patient and kind to my mother. All the nursing staff were supportive accommodating and attentive.”
“Every nurse I encountered was very pleasant and with a smile as though they actually enjoy their work.”
“They constantly ran out of her pain medication that she needed extremely bad so she was in severe pain more times than she should have been.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing challenges with nutrition and dietary services, fire safety systems, and medication management across multiple surveys from 2022 to 2025, indicating persistent operational issues. One family filed a complaint regarding pressure ulcer care in 2024. While all deficiencies have correction dates, the recurring problems with food safety and building systems suggest management struggles to maintain consistent standards.
Apr 15, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 17, 2025Routine10
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 26, 2024Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Feb 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 27, 2022Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Bella Vista Health Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit bellavistahealth.com
Medicare data downloads
Original nursing home datasets
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