Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy teams. Still worth an in-person visit.
based on 364 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey
Sun West Choice Healthcare & Rehab has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy teams and clean, recently renovated facility environment. Review the component ratings and current source records before deciding.
Sun West Choice Healthcare & Rehab receives highly polarized feedback, with many reviewers praising the facility's recent renovations, friendly staff, and effective therapy programs. However, a significant number of families report serious concerns regarding neglect, poor hygiene, slow response times for call lights, and inadequate communication during medical emergencies. Prospective families should weigh the positive experiences of rehab patients against the recurring reports of understaffing and cleanliness issues.
Quality Themes
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Concerns
Rating Trends
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Distribution · 192 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My husband Jack had Vascular Dementia, and we had to place him in a Behavioral/Dementia Long Term Care facility. We chose Sun West Choice where he passed peacefully. I can not express how relieved I was that he was there.”
“The therapists were really good and we were happy with his progress. In addition, the entire staff was always friendly and attentive. We needed to have some documents notarized while he was there and the administration graciously opened up the conference room to us.”
“When you turn and head down the hall, the stench of human waste and unclean bodies is unbearable. The floors are dirty. Residents are moaning.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints leading to serious findings, including resident protection failures and accident hazards, with the most recent complaint in August 2023. The facility shows recurring problems with resident assessments and care planning, safety hazards, and building safety systems like fire protection equipment. While all violations report correction dates, the pattern of repeated issues across multiple surveys in resident assessment, safety supervision, and facility maintenance suggests ongoing operational challenges that families should carefully evaluate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Aug 28, 2023
$4,838
Source: AZ State Licensing Agency
No deficiencies are reported in this inspection record.
A complaint survey was conducted on February 18, 2026 for the investigation of intake(s) #: 00158192, 00157333, 00156996. There were no findings cited.
The investigation of the complaint #2645888, 00148106 was conducted on November 7, 2025. There were no deficiencies cited.
An onsite complaint survey was conducted on August 26, 2025 through August 29, 2025 for the investigation of intake(s) #: 2265271, 2265238, 2265243, 2264218, 2265224, 2264198, 2265384, 2265354, 2263981, 2265310, 2265302, 2265314, 2265299, 2265295, 2265275, 2264200, 2265312, 2264103, 2265291, 2265277, 2265276, 2265249, 2265273, 2265237, 2265235, 2265234, 2265227, 2265231, 2264212, 2264206, 2264205, 2264190, 2264018, 2265325, 2264066, 2265316, 2264220, 2264208, 2264210, 2265383, 2265382, 2265319, 2265248, 2264222, 2264213, 2264217, 2265349, 2264105, 2265321, 2265297, 2265288, 2265286, 2265280, 2265279, 2265289, 2265284, 2265283, 2265246, 2265229, 2264209, 2265250, 2265252, 2265239, 2265241, 2264215, 2264201, 2264203, 2264197, 2264192. The following deficiencies were cited:
Based on clinical record reviews, facility documentation, staff interviews and policy review, the facility failed to protect the rights of three residents (#38, #24, #23, #11) to be free from abuse from other residents (#39, #22, #10). The deficient practice could result in residents being physically or emotionally harmed.
Based on clinical record reviews, facility documentation, staff interviews and policy review, the facility failed to protect the rights of three residents (#38, #24, #23, #11) to be free from abuse from other residents (#39, #22, #10). The deficient practice could result in residents being physically or emotionally harmed.
The complaint survey was conducted on August 19, 2025 through August 21, 2025 with the investigation of intake #00138956, AZ00208466, AZ00207661, 2264017.The following deficiency was cited:
A complaint survey was conducted on May 27, 2025 for the investigation of intakes #'s: 00130818, AZ00181997, AZ00181935. There were no deficiencies cited.
An onsite complaint survey was conducted on March 25, 2025 for the investigation of intake # 00122400, AZ00220866, AZ00210206, AZ00209413, AZ00209377, AZ00209284. There were no deficiencies cited.
A complaint survey was conducted on December 10, 2024 for the investigation of intake #AZ00219721, AZ00181162, AZ00181058, AZ00181035, AZ00180474. There were no deficiencies cited.
Sun West Choice Healthcare & Rehab
for profit
The Ensign Group
346 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 328 (Highest rating)
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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