Sullivan County Adult Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Above average staffing · $31,960 in fines
What this means for your family
The facility is highly regarded for its rehabilitation therapy and attentive nursing staff, making it a strong candidate for short-term recovery. However, given the serious historical reports of falls and neglect, we strongly advise families to tour the facility and ask specific questions about fall prevention protocols and staffing ratios during off-hours.
Google Reviews
Google Reviews
17 reviews on Google“Sullivan County Adult Care Center receives high praise for its rehabilitation services and attentive nursing staff, with many families reporting that their loved ones are treated with genuine care. However, there are significant concerns regarding resident safety and neglect, specifically involving frequent falls and reports of staff failing to provide basic hygiene assistance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy
- Empathetic and attentive nursing staff
- Clean and well-maintained facility
- Proactive communication with families
Concerns
- Resident neglect and lack of basic care (mentioned by 2 reviewers)
- Frequent falls and inadequate safety protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on enhancing safety protocols, what specific measures are currently in place to prevent resident falls and ensure consistent monitoring?
- 2I noticed the facility has a strong reputation for rehabilitation therapy; how do you integrate those therapy goals into the daily care plan for residents who require long-term support?
- 3How does your team ensure that basic daily needs and hygiene are consistently met for every resident, especially during shift changes?
- 4I see that you actively engage with feedback online; what is your process for keeping families updated and involved when a concern regarding a loved one's care arises?
- 5With a capacity of 146 residents, how do you foster a sense of community and ensure that residents remain socially active and engaged throughout the day?
- 6Could you walk me through your clinical response process for medical emergencies to ensure residents receive immediate and appropriate care?
Personalized based on this facility's data
Key Review Excerpts
“Head nurse Pasquale was extremely attentive and went out of her way to make my stay as comfortable as possible. Occupational therapist Anne-Marie was a loving beast during sessions and was exactly what I needed!!”
“My grandmother has now “fallen” out of her bed over 5 times. We are getting conflicting stories from staff as to how this happened.”
“They call me All the time for medical and simple things, just to check and make sure. My mom was in other residences (outside the county) and it was a horrible experience. I am SO happy I found a safe, caring and loving home for my mother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports, with 11 deficiencies triggered by concerns including serious issues like CPR response failures and accident prevention. The facility shows recurring problems with nursing staffing levels, safety hazards, and fire safety systems across multiple surveys from 2019 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in critical care areas suggests systemic challenges that warrant careful consideration during any visit.
Feb 2, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2025Complaint1
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Apr 15, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Sep 27, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 27, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Federal Penalties
Fine
Sep 27, 2024
$9,620
Fine
Jul 7, 2023
$22,340
Ownership & Operations
Who Operates This Facility
Sullivan County Adult Care Center
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit sullivanny.us
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.