Sugar Creek Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 8.0)
- High staff turnover (52%)
Below average in PA · Below recommended RN staffing · No penalties on record
What this means for your family
Given the serious allegations of staff mistreatment and unsanitary conditions, we strongly recommend conducting an unannounced visit and checking the facility's most recent state inspection reports. While recent social events show some effort toward resident engagement, the recurring reports of unprofessional staff behavior are a major red flag.
Google Reviews
Google Reviews
9 reviews on Google“Sugar Creek Care Center faces significant criticism regarding staff behavior, with multiple reports of unprofessional conduct and poor treatment of residents. While one recent review highlights a positive social event, the overwhelming majority of feedback points to a culture of neglect and hostility.”
Quality Themes
Tap a score for detailsStrengths
- Engaging community events
- Holiday-themed resident activities
Concerns
- Abusive or unprofessional staff behavior (mentioned by 3 reviewers)
- Unsanitary conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility hosts some wonderful holiday-themed events; how do you ensure these activities remain a consistent part of the residents' daily experience?
- 2Given the recent focus on facility maintenance, what specific steps is the management team taking to improve the overall cleanliness and sanitation standards in the living areas?
- 3What is your current process for ensuring that staff members maintain a professional and supportive demeanor when interacting with residents?
- 4How do you handle communication with families when a concern arises, and what is your protocol for resolving those issues promptly?
- 5With 20 recent state violations, what specific changes have been implemented to address these findings and ensure a higher standard of care moving forward?
- 6What is your protocol for managing urgent medical needs or emergencies, and how quickly can a resident expect to be seen by a nurse or physician?
Personalized based on this facility's data
Key Review Excerpts
“The staff treats the residents nasty. You ask them a question and they give you a nasty answer. I wouldn’t even let a pet live there.”
“I saw them cuss out an old lady and they've called employees racial slurs😬😬”
“The Staff helped the residents get into their favorite costumes. The residents were smiling and dancing to the music. They looked like they were having a fun time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaint reports against Sugar Creek Care Center, triggering 16 out of 43 total deficiencies across recent surveys. The most recurring problems involve medication management, care planning and treatment delivery, and resident rights violations. While all deficiencies show correction dates, the pattern of repeated issues in core care areas and the high volume of family complaints suggest ongoing quality concerns that warrant careful consideration.
Mar 26, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 13, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2025Routine9
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 8, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 27, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Ownership & Operations
Who Operates This Facility
Sugar Creek Care Center
for profit
Chain Affiliation
Wecare Centers
13 facilities nationwide
Chain avg rating: 1.9/5 · Rank 5 of 13
Ownership & Management
Owners
Scs Holdco LLC
Owner · Organization
Emsir LLC
Owner (parent company) · Organization
Kja Upmc4 LLC
Owner (parent company) · Organization
Grinspan, Aryeh
Owner (parent company)
Korn, Eli
Owner (parent company)
Wielgus, Gedaliah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit sugarvalleylodgeinc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.