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Nursing HomeMedicaid Investigative

Caring Place, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

103 N. Thirteenth Street, Franklin, PA 16323100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 17 Google reviews

5
4
3
2
1
Caring Place, the Nursing Home in Franklin, PA — Street View
Street View

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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (61%)
  • High RN turnover (75%)

Below average in PA · Critically understaffed (RN) · $8,018 in fines · Abuse citation

Source: Medicare data

What this means for your family

The facility is consistently praised for its cleanliness and rehabilitation environment. However, given the recent reports of delayed responses to call bells and staffing issues during local events, we strongly recommend asking management about their specific protocols for weekend and holiday staffing levels.

Google Reviews

Google Reviews

17 reviews on Google
The Caring Place receives praise for its clean facility and effective rehabilitation services, with several reviewers highlighting the kindness of the staff. However, recent feedback indicates significant concerns regarding responsiveness to patient needs, specifically regarding call bell delays and staffing shortages during local events.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean9.0Activities7.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Effective rehabilitation and recovery services
  • Generally kind and helpful staff

Concerns

  • Slow or non-existent response to patient call bells (mentioned by 2 reviewers)
  • Understaffing during local events or holidays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'17(1)3.73.9'19(7)4.04.0'23(1)2.03.0'25(2)4.8'26(4)

Distribution · 21 analyzed

5
10
4
5
3
2
2
1
1
3

How They Respond to Reviews

24%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility is very well-maintained and clean; what are some of the specific ways you keep the resident living areas looking so nice?
  • 2How do you ensure that call bells are answered promptly, especially during busy times or when the facility is at full capacity?
  • 3With the rehabilitation services being a strength here, can you tell me more about how the therapy team works with residents to help them recover?
  • 4How does the nursing team manage staffing levels and resident care during holidays or local community events to ensure nothing is missed?
  • 5What is your process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
  • 6In the event of a medical emergency after hours, what is the immediate protocol for notifying both the medical team and the family?

Personalized based on this facility's data


Key Review Excerpts

Our experience with the Caring Place was nothing short of dismal. Our family member was left many hours before she could get a bedpan or bathroom. The staff simply didn’t respond to the call bell.

Family member of a resident · 2024★★☆☆☆

They went above and beyond in taking care of my Mom while in their care, and they also took extraordinary efforts to ensure my Mom made it home safely.

Family member of a resident · 2019★★★★★

Very nice and clean during home! The best one out of all in our area! They take good care of their patients!

Visitor · 2026★★★★
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.67hrs
89%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

13

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility50.3%
Worse than Avg
Here
50.3%
US
93.4%
PA
87.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility77.8%
Worse than Avg
Here
77.8%
US
95.5%
PA
93.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility35.9%
Worse than Avg
Here
35.9%
US
19.4%
PA
26.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
PA
8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
14.4%
PA
17.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
19.5%
PA
19.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility30.5%
Worse than Avg
Here
30.5%
US
81.8%
PA
69.2%
Venango
55.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility49.1%
Worse than Avg
Here
49.1%
US
79.8%
PA
68.7%
Venango
58.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
PA
1.4%
Venango
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (10.1)
7 complaint-triggered
$8,018 in fines

This facility has recurring serious concerns with families filing multiple complaints about abuse protection failures and safety hazards. The most persistent problems involve medication management, resident safety, and care planning, with abuse/neglect deficiencies appearing across three complaint-driven surveys. While most deficiencies show correction plans, one recent environmental safety issue remains without a correction plan, and the pattern of repeated medication and safety violations suggests ongoing operational challenges that families should carefully consider.

Jan 23, 2026Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jul 18, 2025Routine
10
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0912Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Jun 6, 2025Complaint
2
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 8, 2024Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 9, 2024Routine
9
0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Apr 18, 2024Complaint
2
0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Federal Penalties

Fine

Nov 8, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Caring Place, the

Organization Type

nonprofit

Ownership & Management

Key personnel

Dunlap, ElizabethOfficer / DirectorGuy, RobertOfficer / DirectorScott, NancyOfficer / DirectorScott, PhilOfficer / DirectorWeston, GaretManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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