Stratford Manor Rehabilitation and Care Center
Strong Medicare quality ratings; families often praise highly effective and professional rehabilitation therapy. Still worth an in-person visit.
based on 156 Google reviews
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What this means for your family
Stratford Manor offers an excellent rehabilitation and recreation program that many residents find life-changing. However, there is a consistent pattern of reports regarding slow response times to call bells and unprofessional staff behavior. We strongly recommend visiting in person during off-hours and specifically asking about the nurse-to-patient ratio on the night shift before making a decision.
Google Reviews
Google Reviews
156 reviews on Google“Stratford Manor Rehabilitation and Care Center receives highly polarized feedback, with many residents and family members praising the rehabilitation department and recreation staff for their warmth and effectiveness. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call bells, poor hygiene, and unprofessional or rude behavior from nursing and administrative staff. Families should be aware that while many report a positive, 'family-like' atmosphere, others describe a facility where basic care needs are inconsistently met.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and professional rehabilitation therapy
- Engaging and active recreation department
- Clean and well-maintained facility environment
- Warm, attentive nursing and CNA staff (in specific units)
Concerns
- Extremely slow or non-existent response to call bells (mentioned by 9 reviewers)
- Rude, unprofessional, or insensitive nursing and administrative staff (mentioned by 11 reviewers)
- Poor hygiene and lack of basic patient care (e.g., changing diapers, wound care) (mentioned by 7 reviewers)
- Difficulty communicating with staff or reaching nurses' stations by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your rehabilitation program is highly regarded; how do you ensure that same level of attentive, personalized care carries over into daily nursing support and hygiene assistance?
- 2With a 3-star staffing rating, what specific protocols do you have in place to ensure that call bells are answered promptly and residents’ needs are addressed in a timely manner?
- 3Communication is very important to our family; what is the best way for us to stay in touch with the nursing team, and how do you handle updates regarding medication management?
- 4I saw that you are active in responding to feedback online; how does that culture of listening to families translate into your day-to-day operations and staff training?
- 5Your recreation department seems very engaging; could you tell me more about the current activities and how you encourage residents to participate in the social life of the facility?
- 6Given the recent focus on facility maintenance, what steps are you taking to ensure that the high standard of cleanliness and care is consistent across all units?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are simply outstanding. Every nurse, aide, and administrative team member we've interacted with has shown remarkable compassion, professionalism, and dedication.”
“The evening shift (11-7am) is absolute worst to the extent of using patients bathroom sinks to wash other patients dirt.”
“The recreation department is amazing. A special shout out to Carrie and her team. They are the heart of the operation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Stratford Manor has 32 federal deficiencies across three surveys with no complaint-triggered violations, indicating families haven't filed reports about care issues. The most recurring problems involve medication management, fire safety systems, and care planning documentation. While all deficiencies show correction dates, concerns persist across multiple surveys in medication oversight and fire safety compliance, suggesting ongoing challenges in these critical areas.
Sep 22, 2025Routine10
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Apr 24, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 8, 2022Routine8
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Stratford Manor Rehabilitation and Care Center
for profit
Chain Affiliation
Mb Healthcare
12 facilities nationwide
Chain avg rating: 3.4/5 · Rank 5 of 11
Ownership & Management
Owners
Health Care Centers of Nj LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit stratfordrehab.com
Medicare data downloads
Original nursing home datasets
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