Alaris Health at West Orange
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 147 Google reviews

Watch Alaris Health at West Orange
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility has seen a recent influx of positive reviews under new management, particularly regarding cleanliness and recreation. However, because multiple reviewers continue to report serious issues with call bell response times and hygiene, we strongly advise you to visit during off-hours and weekends to observe staffing levels firsthand. Ask management specifically how they handle medication administration and resident hygiene checks to ensure they meet your standards.
Google Reviews
Google Reviews
147 reviews on Google“Alaris Health at West Orange receives highly polarized feedback, with many reviewers praising the facility's cleanliness and the kindness of specific staff members, while others report serious concerns regarding neglect and poor communication. Families should be aware of recurring complaints about slow response times for call bells, inconsistent medication management, and inadequate hygiene for residents. While recent reviews under new management suggest improvements, the history of critical care failures warrants careful investigation by prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and attentive physical therapy team
- Friendly and welcoming front desk staff
- Compassionate care from specific nursing staff
Concerns
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Poor hygiene and neglect of resident personal care (mentioned by 6 reviewers)
- Inconsistent or late medication administration (mentioned by 5 reviewers)
- Unappetizing or nutritionally inadequate food (mentioned by 4 reviewers)
- Rude or dismissive staff attitudes (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent health inspection findings, what specific steps is the facility taking to improve oversight and ensure consistent quality of care for residents?
- 2I noticed some feedback regarding the responsiveness of the nursing team; could you walk me through your current protocol for monitoring and answering call bells in a timely manner?
- 3Regarding medication management, what systems do you have in place to ensure that residents receive their prescriptions accurately and on schedule?
- 4We read that the physical therapy team is highly regarded here; how do they collaborate with the nursing staff to ensure a resident's daily hygiene and personal care needs are met throughout their recovery?
- 5Could you tell me about the current dining program and how you ensure that meals are both nutritionally balanced and appealing to residents with different dietary preferences?
- 6I see that you engage with families through online feedback; how does the leadership team use that input to make tangible improvements to the daily resident experience?
Personalized based on this facility's data
Key Review Excerpts
“My mother was cared for with the utmost respect & care. I will never take my mom anywhere else. This place is amazing from the start to my mom going home.”
“The staff and aides were courteous and helpful. I am thanking all these professionals who performed their best knowledge in patients handling.”
“The staff is not courteous or polite. They will not speak to you. When you ask them for anything is like they do it begrudgingly. Poor attitudes”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints prompting inspections, with recent concerns about accident prevention and treatment quality still being corrected. The facility shows recurring issues across fire safety systems, infection control, and resident care quality, with some problems like treatment deficiencies appearing in multiple surveys from 2022 to 2025. While most violations have been corrected, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges.
Dec 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 19, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 19, 2024Routine6
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 12, 2022Routine15
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 15, 2020Routine7
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Dec 19, 2024
$18,000
Ownership & Operations
Who Operates This Facility
Alaris Health at West Orange
for profit
Chain Affiliation
Alaris Health
8 facilities nationwide
Chain avg rating: 2.9/5 · Rank 4 of 7
Ownership & Management
Owners
St Cloud Operations LLC
Owner · Organization
Eisenreich, Avery
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit alarishealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Stratford Manor Rehabilitation and Care Center
< 1 miNursing Home · West Orange, NJ
House of the Holy Comforter
2.3 miAssisted Living · West Orange, NJ
Sjv 1 W Orange Opco, LLC
3.5 miAssisted Living · West Orange, NJ
Shp V Roseland, LLC
3.6 miAssisted Living · Roseland, NJ
Green Hill INC.
3.8 miAssisted Living · West Orange, NJ
Roseville Health Care, LLC
5.0 miAssisted Living · Newark, NJ