See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Alaris Health at West Orange

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5 Brook End Drive, West Orange, NJ 07052120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 147 Google reviews

5
4
3
2
1
Alaris Health at West Orange Nursing Home in West Orange, NJ — Street View
Street View

Watch Alaris Health at West Orange

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility has seen a recent influx of positive reviews under new management, particularly regarding cleanliness and recreation. However, because multiple reviewers continue to report serious issues with call bell response times and hygiene, we strongly advise you to visit during off-hours and weekends to observe staffing levels firsthand. Ask management specifically how they handle medication administration and resident hygiene checks to ensure they meet your standards.

Google Reviews

Google Reviews

147 reviews on Google
Alaris Health at West Orange receives highly polarized feedback, with many reviewers praising the facility's cleanliness and the kindness of specific staff members, while others report serious concerns regarding neglect and poor communication. Families should be aware of recurring complaints about slow response times for call bells, inconsistent medication management, and inadequate hygiene for residents. While recent reviews under new management suggest improvements, the history of critical care failures warrants careful investigation by prospective families.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities9.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Professional and attentive physical therapy team
  • Friendly and welcoming front desk staff
  • Compassionate care from specific nursing staff

Concerns

  • Slow or non-existent response to call bells (mentioned by 7 reviewers)
  • Poor hygiene and neglect of resident personal care (mentioned by 6 reviewers)
  • Inconsistent or late medication administration (mentioned by 5 reviewers)
  • Unappetizing or nutritionally inadequate food (mentioned by 4 reviewers)
  • Rude or dismissive staff attitudes (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(7)'20(4)'22(5)'24(23)'26(20)

Distribution · 148 analyzed

5
88
4
20
3
6
2
4
1
30

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent health inspection findings, what specific steps is the facility taking to improve oversight and ensure consistent quality of care for residents?
  • 2I noticed some feedback regarding the responsiveness of the nursing team; could you walk me through your current protocol for monitoring and answering call bells in a timely manner?
  • 3Regarding medication management, what systems do you have in place to ensure that residents receive their prescriptions accurately and on schedule?
  • 4We read that the physical therapy team is highly regarded here; how do they collaborate with the nursing staff to ensure a resident's daily hygiene and personal care needs are met throughout their recovery?
  • 5Could you tell me about the current dining program and how you ensure that meals are both nutritionally balanced and appealing to residents with different dietary preferences?
  • 6I see that you engage with families through online feedback; how does the leadership team use that input to make tangible improvements to the daily resident experience?

Personalized based on this facility's data


Key Review Excerpts

My mother was cared for with the utmost respect & care. I will never take my mom anywhere else. This place is amazing from the start to my mom going home.

Family member · 2025★★★★★

The staff and aides were courteous and helpful. I am thanking all these professionals who performed their best knowledge in patients handling.

Family member · 2024★★★★★

The staff is not courteous or polite. They will not speak to you. When you ask them for anything is like they do it begrudgingly. Poor attitudes

Visitor · 2024★★★☆☆
Source: 147 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
NJ
11.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.4%
NJ
12.7%
Essex
23.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
19.5%
NJ
18.9%
Essex
19.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.4%
NJ
15.7%
Essex
21.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.3%
NJ
9.1%
Essex
13.3%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility13.1%
Worse than Avg
Here
13.1%
US
4.9%
NJ
5.7%
Essex
4.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
79.7%
NJ
80.1%
Essex
82.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.4%
Better than Avg
Here
90.4%
US
81.8%
NJ
78.7%
Essex
82.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
NJ
1.2%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (8.5)
3 complaint-triggered
$18,000 in fines

Families have filed complaints prompting inspections, with recent concerns about accident prevention and treatment quality still being corrected. The facility shows recurring issues across fire safety systems, infection control, and resident care quality, with some problems like treatment deficiencies appearing in multiple surveys from 2022 to 2025. While most violations have been corrected, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges.

Dec 22, 2025Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 19, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 19, 2024Routine
6
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 12, 2022Routine
15
0803Immediate jeopardy · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0522Potential for harm · WidespreadCorrected

Services Deficiencies

Have an externally vented heating system.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 15, 2020Routine
7
0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Federal Penalties

Fine

Dec 19, 2024

$18,000

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alaris Health at West Orange

Organization Type

for profit

Chain Affiliation

Chain Name

Alaris Health

Chain Size

8 facilities nationwide

Chain avg rating: 2.9/5 · Rank 4 of 7

Ownership & Management

Owners

St Cloud Operations LLC

Owner · Organization

Eisenreich, Avery

Owner

Key personnel

Giles, KristineW-2 Managing EmployeeStern, SamuelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call